D'Addario & Company, Inc. Reviews 

Great company that stands behind their products.

I wrote to D'Addario to enquire about the quality of Pro Mark drumsticks I bought on line from a reseller. I was totally blown away by the experience - prompt responses ,helpfulness and willingness to seek and achieve customer satisfaction. My enquiry had no underlying motive other than to understand why my product experience was poor. Steve on support has organised a replacement product for me .....not expected as by my own admission ... I chose to buy 'blind' online rather than my normal approach over the counter ....so you know what you are getting. Thanks Steve on Support and D'Addario for listening and working with me - the customer. Brilliant experience of putting the customer first ! :-)

I ordered a pack of strings for my first banjo. Never touched a string instrument before so was going in blind. Strings sound exactly how I expected them to. I broke one of the strings during the restring (old ones were terrible), I reached out asking if I could buy a single and they sent me several replacements for free! I will be exclusively buying supplies from these guys. Made my account now so I can take advantage of the points system.

Most of my guitars have D’Addario strings and humidipaks! Customer service delivery is awesome and Steve goes the extra mile… even for a missing little part for a capo!. It’s always a bonus day when I get to use my player points too.😁👍🏽

This is a fantastic company. They offer quality goods and the customer service is incredible! I especially appreciate Steve and his quick responce and help fixing a mistake on my order!!!

Steve solved my issue quickly without complications. He’s a great asset to D’Addario. Very happy with his costumer service.

easy to deal with customer service and always a great product

Hy Guys,

I've been interested in Strings without Nickel die to health issues and asked the Support for an advice, which Strings i could use.

Within no time George replied to my Mail and took a Lot of E-Mails to ensure that I Pick the right Strings. Furthermore he came Up with the Idea to Check my frets, because they could contain Nickel as well. So, he did more than I expected. Really nice.

Thank you George :)

The headstock tuner I purchased for my banjo wouldn't power on. Checking the battery proved it was low voltage. Replacing the battery didn't change things. Reaching out to Customer Service looking for suggestions of things I might have overlooked, I was informed that although 7 years old and out of warranty they would as a courtesy replace it. Who does that anymore? Needless to say when I need musical accessories, D'Addario is the choice.

Had an odd and unusual issue with a pair of ProMark sticks. I thought I'd report it as it might help to ID a possible quality control problem. Within 45 minutes, Steve from Customer service reached out and requested some additional info. and offered to send me a replacement pair. Yeah... it's only a pair of drumsticks, but D'Addario listened and took care of me. A pleasant surprise in today's world. That's why I'm a lifelong customer across their drum and guitar product lines. Thank you Steve, and thank you D'Addario!

The products have always been great...But when I had a defective pack of strings (it happens, no biggie) Steve helped me out in no time to replace them! All around good vibes :)

Talked to Steve in Customer Service and he was great. I have been away from drumming for about 20 years but had played drums for over 25 years in my earlier years. Steve took the time and went over some other ProMark options that might work for me with I really appreciated. Customers service reps like Steve will keep me coming back for more ProMark sticks.

Outstanding customer service,! Had a shipping issue and Steve at customer relations was right on it staying in touch every step of the way! Thank you D'Addario!
Steve G.

Great customer service experience with Taylor at customer service. Love their strings, the only strings I use on my guitars.

I had a problem with one of the evans head the black strip on the inside was coming off, I emailed them and Hailey got back to me and was very understanding and she took care of the problem asap I've been buying evans heads love them and this experience made me love them more.

Exceptional service from start to resolution from Hailey, everything was done in a timely manner regardless of the time difference (UK to USA) and helpful at all times.

I've been using D'addario strings for the past 20+ years and each time the service has been great and I'm glad to say the streak continues.

It's always nice to know that a company like this doesn't just rely on its brand and appears to invest in its customer service.

Steve was a big help we ordered wrong snare wires and he helped us get he right pair.

George recently helped me out after I had gotten a pack of strings, where a few were really gross. He had shipped the strings that were gross and on top of that gave me a free pack.

He was kind, helpful, and definitely strengthened my image of the brand as a whole. Thanks George!

I had a wonderful experience talking to George from consumer support. I wrote in to get help figuring out a set of strings for a short scaled plastic guitar from outdoor ukulele and he went above and beyond helping me figure out what I needed. He took the time to talk to me on the phone to explain his thinking and offered to send me a few different sets of strings to help me figure out the best option. I was not expecting any of this so I was pleasantly surprised I got direct help from George. He was great and I’m sure anyone who writes in have a great experience. Thanks for all of your help, George!

Steve was awesome. I ordered the wrong thing by accident and he initiated an exchange right away. Super prompt correspondence, friendly and excellent customer service.