Richard was so helpful in getting the best solution for our requirements. He was also really patient with my elderly mum when we brought her in to choose. Communication has also been great re delive... Toon meer
Bedrijf heeft geantwoord
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Visited store today knowing exactly what we wanted (we had a Lazy Boy sofa in the past). Staff were very helpful and knowledgeable. We would happily recommend this DFS store.
recently visited the DFS sofa and furniture store and had such a great experience. I really loved the environment, it felt welcoming and comfortable. The staff were also amazing, especially the lady w... Toon meer
Bedrijf heeft geantwoord
My wife and I went into DFS today to finally buy the corner seating unit we fell in love with three months previously. We are buying a house in France (a protracted affair) and choosing furn... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
James Bennett Ave, Futura Park 1, IP3 9SP, Ipswich, Verenigd Koninkrijk
- 0333 999 9847
4,9
Uitstekend
4K reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful
3 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Mick,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I and my family were greeted by…
I and my family were greeted by friendly staff who explained the lay out of store and pointed us in the right direction. Did not feel pressured in any way.
We were dealt with by Alexis who explained everything throughly.
2 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Pauline,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
A 5 star experience from Tina!
My wife and I went into DFS today to finally buy the corner seating unit we fell in love with three months previously.
We are buying a house in France (a protracted affair) and choosing furniture to try and tie-in with the completion has proved difficult. However, we have been ably assisted by Tina who we first met those three months ago.
She originally greeted us and has helped us each time we went back so it was great to finally conclude the purchase with her help.
Thorough in all she explained and with a cheery disposition, she was a delight to have helping us.
Nothing was too much trouble and 5 stars is certainly well deserved!
2 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Ipswich
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
A stress-free shopping experience
We first started looking for a corner seating unit about three months ago, after we had found a house which we had decided to buy.
We explained to the lovely sales person, Tina, that we were just starting our search and were left to amble round the store. When we found what we had been looking at online, we asked for her help. Tina hadn't been pushy and that was important to us.
Questions were answered in a helpful, constructive manner and despite the fact we had explained we were not able to make a purchase that day, Tina gave us ample time.
We went back into the store twice more, as the house purchase (moving to France), wasn't quite as smooth as we had hoped for and the completion date was difficult to predict. We were greeted each time by Tina and finally we could tell her that we could proceed! She explained in detail, that we could not benefit with some aspects of the things DFS had to offer but we had decided on our choice and proceeded with our purchase.
We could not have had a better experience with Tina and would heartily recommend DFS to anyone who wants a stress-free shopping experience.
2 juli 2026
Antwoord van DFS Furniture - Ipswich
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
ello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Richard was a brilliant help to me and…
Richard was a brilliant help to me and my partner when buying our first sofa.
29 juni 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Returning Customers
We’ve bought from DFS several times and are always well looked after by Tina, and today also Lisa.
Everything is explained with tips, ideas and a personal touch.
27 juni 2026
Antwoord van DFS Furniture - Ipswich
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Tina and Lisa.
Kind Regards,
Jordan
DFS Customer Support
Great service and great quality
Really great selection of Sofa's, well priced and fantastic customer service. Tina Mitchell was great, thank you.
21 juni 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Accurate tracking of my delivery and…
Accurate tracking of my delivery and friendly and efficient installers
16 juni 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very pleasant lady dealt with our…
Very pleasant lady dealt with our purchase, not too pushy, comfortable to engage with
22 juni 2026
Antwoord van DFS Furniture - Ipswich
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Outstanding customer service
On an initial visit the day before we spoke to an adviser who was super helpful and gave us enough information to be informed but also enough space to not feel cramped.
We discussed different options for the sofa we both liked and the advisor was really helpful, we came back the following day and luckily he was there. He took us through the whole process from start to finish and was super helpful, highly recommend
21 juni 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good experience with Julia
Julia was very helpful, answered all our questions was very bubbly and kind. Two family members brought sofas with her on the same day, and she genuinely deserves a positive review and recognition. 10/10.
19 juni 2026
Antwoord van DFS Furniture - Ipswich
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Absolutely brilliant
Absolutely brilliant from start to finish, excellent girls in ipswich store, made me feel welcome & not pressured at all express delivery, kept up to date & on time amazing, gents who brought my sofa in were friendly and polite and respectful of my home
Superb
12 juni 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Regular customer. Always impressed very efficient and helpful
Very helpful explained all clearly and wasn’t pushy just genuinely listened and wanted to help us, didn’t have to wait and process completed quickly and efficiently
18 juni 2026
Antwoord van DFS Furniture - Ipswich
Good Afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
We were met by a very friendly person…
We were met by a very friendly person who was able to take us to the products we were looking for, she was very attentive to our needs making our purchase a pleasurable experience.
18 juni 2026
Antwoord van DFS Furniture - Ipswich
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Very efficient and helpful staff
16 juni 2026
Antwoord van DFS Furniture - Ipswich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Sales staff very friendly not pushy and…
Sales staff very friendly not pushy and professional, plenty of stock to choose from in a superb set up showroom which is warm and welcoming and very clean,
14 juni 2026
Antwoord van DFS Furniture - Ipswich
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
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