I've been looking for my first sofa for a while - but when I walked into DFS, it was the first store that I actually felt like the staff were trying to get me the best piece possible. Richard was the... Toon meer
Bedrijf heeft geantwoord
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Richard was so helpful in getting the best solution for our requirements. He was also really patient with my elderly mum when we brought her in to choose. Communication has also been great re delive... Toon meer
Bedrijf heeft geantwoord
Service was very good our second visit and and the third sales person we had seen all were helpfull without being pushy and able to advise and to spend time to help.
Bedrijf heeft geantwoord
recently visited the DFS sofa and furniture store and had such a great experience. I really loved the environment, it felt welcoming and comfortable. The staff were also amazing, especially the lady w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
James Bennett Ave, Futura Park 1, IP3 9SP, Ipswich, Verenigd Koninkrijk
- 0333 999 9847
4,9
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was very well taken care of the…
I was very well taken care of the salesman was excellent.
12 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Exceptional service
What made our experience great was the service, Ross was the person that helped and later in the car, we spoke of what an amazing salesman he was, he didn't push us in anyway shaoe or form to take out extra insurance or buy something we didn't want and we ended up getting more than what we needed as he was so open and honest with us. Very informative, very kind and didn't bombard us with a ton of irrelevant information. 10/10 to Ross and a 10/10 to the venue, it was very well presented and had exactly what we were hoping to find in regards to the perfect sofa for us.
12 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Richard was amazing
Richard was amazing! Could not fault him! Made me and my partner feel at ease. Described everything in simple terms. Wasn’t pushy. Explained things properly. Answered all my questions! It felt like we were actually talking to a proper human not a robot!! Honestly the best member of staff you have!!!
12 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Richard in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff and service was great
The staff and service was great. they were informative, very helpful and helped us out to get a really good deal.
4 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We went to the Ipswich store to just…
We went to the Ipswich store to just have a look at some sofas the first staff member greeted us but weirdly never got up to greet us.
We had a short look around then Alex came out and couldn’t be any more helpful we were only going in for a look and ended up spending £4500.
3 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Clive,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Friendly staff and wonderful environment
recently visited the DFS sofa and furniture store and had such a great experience. I really loved the environment, it felt welcoming and comfortable. The staff were also amazing, especially the lady who guided us. She was very kind, friendly, and had such a lovely nature. She made our visit even more enjoyable. Overall, a wonderful experience!
10 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Diya,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Our experience with tina
Tina made me, my partner and son feel welcome considering we were young she did a fantastic job in explaining every detail not hesitating to repeat things. We went in with options in mind and she found the sofa for us in under 2 minutes it was a perfect experience.
10 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Marcus from Ipswich store extremely…
Marcus from Ipswich store extremely helpful and friendly and informative
It’s the third time I have brought sofas from this store
Very happy with the service
8 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Rachel,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We had a nice experience in the Ipswich…
We had a nice experience in the Ipswich store. Relaxed, quick and helpful service
7 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service…
Great selection of products to choose from. Staff were very friendly, informative and helpful.
8 juli 2026
Antwoord van DFS Furniture - Ipswich
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Outstanding Service from Mark!
We had a fantastic experience at DFS today, thanks to Mark. He was incredibly friendly, patient, and professional from start to finish. He took the time to explain everything in detail, showed us all the sofas we wanted to see, and clearly went through the pricing and different options available.
What really stood out was his kind, empathetic approach and genuine willingness to help. We never felt under any pressure, and he made the whole experience enjoyable and stress-free.
We're absolutely delighted with the service Mark provided and couldn't have asked for a better salesperson. Thank you, Mark, for all your help today. We wish you all the very best and highly recommend asking for him if you're visiting DFS!
7 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Jibin,
We're really grateful you shared this amazing 5* review. We are glad to hear that Mark helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
I was greeted in a friendly manner
I was greeted in a friendly manner, I was given all the information about the sofa I was choosing, Mark was very friendly and professional. The whole experience was a positive one.
7 juli 2026
Antwoord van DFS Furniture - Ipswich
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mark.
Kind Regards,
Jordan
DFS Customer Support
Very helpful and polite
6 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were really impressed by Mark and…
We were really impressed by Mark and the team at DFS. Very knowledgeable and gave us plenty of time to make the decision right for us. Really happy with the service we received.
5 juli 2026
Antwoord van DFS Furniture - Ipswich
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Richard was very helpful, talking my husband and I through the available options for the settee we wanted
5 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We visited DFS in Ipswich and we…
We visited DFS in Ipswich and we received helpful and informative customer service from the beginning, and did not feel under any pressure to buy anything!
The process of choosing and buying our sofa was very straightforward and all the information we were given was transparent. Lisa looked after us.
5 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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