Richard was so helpful in getting the best solution for our requirements. He was also really patient with my elderly mum when we brought her in to choose. Communication has also been great re delive... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
recently visited the DFS sofa and furniture store and had such a great experience. I really loved the environment, it felt welcoming and comfortable. The staff were also amazing, especially the lady w... Toon meer
Bedrijf heeft geantwoord
Mark is a true professional, an asset to DFS. He got to know me & my family, listened to what I wanted and tailored his solution to us. He provided no pressure and found the perfect balance between be... Toon meer
Bedrijf heeft geantwoord
Meeting Mark from Ipswich was such a breath of fresh air which is very unusual for customer service these days. Marks customer service was impeccable. Mark was incredibly profess... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
James Bennett Ave, Futura Park 1, IP3 9SP, Ipswich, Verenigd Koninkrijk
- 0333 999 9847
4,9
Uitstekend
4K reviews
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Very helpful and friendly store
Very helpful and friendly store. Found what I needed and it was fairly straightforward to purchase. Would use again in future.
24 juli 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Staff helpful & polite
14 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Very helpful friendly service…
Very helpful friendly service disappointed about how much the delivery costs
22 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Helpful and easy to deal with
Richard was so helpful in getting the best solution for our requirements. He was also really patient with my elderly mum when we brought her in to choose. Communication has also been great re delivery etc. via e-mails. Very easy system to use to pay and track deliveries.
It would have been nice to see the beds and bedroom furniture in the showroom.
19 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Speedy and friendly service
21 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Richard,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Sofa
A big thankyou to Julia for all her help and advice whilst considering and purchasing my new sofa. A really lovely lady
21 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We had a great time choosing sofa and…
We had a great time choosing sofa and Marc was amazing with helping us to choose.
20 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Monika,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Meeting Mark from Ipswich was such a…
Meeting Mark from Ipswich was such a breath of fresh air which is very unusual for customer service these days.
Marks customer service was impeccable.
Mark was incredibly professional throughout.
With in 2-5 minutes of entering the Ipswich branch I was approached by Mark.
From meeting mark to completion with my order Mark was clear in his explanation throughout.
Mark was very attentive with his approach throughout my visit.
There was no pressure involved.
Mark simply was there to help and advice me in my purchase.
Mark was extremely knowledgeable with the product.
Mark also made myself and my daughter feel extremely welcome along with his friendly manner.
Thank you Mark.
I would recommend Mark and DFS to friends and family.
This is my second purchase in 6 years and I have been highly impressed with my experience and purchases.
Jane.
19 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Great staff
Great staff. Attentive, helpful, efficient, polite. Even made us a cup of tea!
18 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lisa was extremely helpful
Not pushy , gave us all the information we needed and very helpful
18 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello Jason,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Mark is a true professional
Mark is a true professional, an asset to DFS. He got to know me & my family, listened to what I wanted and tailored his solution to us. He provided no pressure and found the perfect balance between being with us and leaving us alone. Mark is an expert in his field and I would look forward to doing business with him again.
15 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
It was a very easy and pleasant…
It was a very easy and pleasant purchase the salesman was very helpful and happy with everything he explained to us about delivery and sofa care
14 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Janet,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing experience will definitely come…
Amazing experience will definitely come back in the future , mark was outstanding with supporting and guiding us though all processes , friendly smiles all round , wouldn’t be writing this without his help
14 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Jamie,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Richard was great
Richard was very pleasant, patient and helpful upon our multiple visits to the store. Nothing was too much for him and he was honest. I couldn't wish for a better service.
1 juni 2026
Antwoord van DFS Furniture - Ipswich
Hello Beverly,
Thanks for your lovely feedback, we’re glad to hear Richard met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Lisa was very friendly and informative
Lisa was very friendly and informative, and after asking a few question, she found us exactly what we liked.
14 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Chris,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great and knowledgeable service
13 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
I was very well taken care of the…
I was very well taken care of the salesman was excellent.
12 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
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