Richard was so helpful in getting the best solution for our requirements. He was also really patient with my elderly mum when we brought her in to choose. Communication has also been great re delive... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
recently visited the DFS sofa and furniture store and had such a great experience. I really loved the environment, it felt welcoming and comfortable. The staff were also amazing, especially the lady w... Toon meer
Bedrijf heeft geantwoord
Mark explained things very well in a relaxed atmosphere that gave us confidence in the company and items ordered. We knew exactly what we were getting for our money.
Bedrijf heeft geantwoord
My wife and I went into DFS today to finally buy the corner seating unit we fell in love with three months previously. We are buying a house in France (a protracted affair) and choosing furn... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
James Bennett Ave, Futura Park 1, IP3 9SP, Ipswich, Verenigd Koninkrijk
- 0333 999 9847
4,9
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Speedy and friendly service
21 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Richard,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Sofa
A big thankyou to Julia for all her help and advice whilst considering and purchasing my new sofa. A really lovely lady
21 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We had a great time choosing sofa and…
We had a great time choosing sofa and Marc was amazing with helping us to choose.
20 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Monika,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Meeting Mark from Ipswich was such a…
Meeting Mark from Ipswich was such a breath of fresh air which is very unusual for customer service these days.
Marks customer service was impeccable.
Mark was incredibly professional throughout.
With in 2-5 minutes of entering the Ipswich branch I was approached by Mark.
From meeting mark to completion with my order Mark was clear in his explanation throughout.
Mark was very attentive with his approach throughout my visit.
There was no pressure involved.
Mark simply was there to help and advice me in my purchase.
Mark was extremely knowledgeable with the product.
Mark also made myself and my daughter feel extremely welcome along with his friendly manner.
Thank you Mark.
I would recommend Mark and DFS to friends and family.
This is my second purchase in 6 years and I have been highly impressed with my experience and purchases.
Jane.
19 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Great staff
Great staff. Attentive, helpful, efficient, polite. Even made us a cup of tea!
18 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lisa was extremely helpful
Not pushy , gave us all the information we needed and very helpful
18 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello Jason,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Mark is a true professional
Mark is a true professional, an asset to DFS. He got to know me & my family, listened to what I wanted and tailored his solution to us. He provided no pressure and found the perfect balance between being with us and leaving us alone. Mark is an expert in his field and I would look forward to doing business with him again.
15 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
It was a very easy and pleasant…
It was a very easy and pleasant purchase the salesman was very helpful and happy with everything he explained to us about delivery and sofa care
14 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Janet,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing experience will definitely come…
Amazing experience will definitely come back in the future , mark was outstanding with supporting and guiding us though all processes , friendly smiles all round , wouldn’t be writing this without his help
14 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Jamie,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Richard was great
Richard was very pleasant, patient and helpful upon our multiple visits to the store. Nothing was too much for him and he was honest. I couldn't wish for a better service.
1 juni 2026
Antwoord van DFS Furniture - Ipswich
Hello Beverly,
Thanks for your lovely feedback, we’re glad to hear Richard met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Lisa was very friendly and informative
Lisa was very friendly and informative, and after asking a few question, she found us exactly what we liked.
14 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello Chris,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great and knowledgeable service
13 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
I was very well taken care of the…
I was very well taken care of the salesman was excellent.
12 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Exceptional service
What made our experience great was the service, Ross was the person that helped and later in the car, we spoke of what an amazing salesman he was, he didn't push us in anyway shaoe or form to take out extra insurance or buy something we didn't want and we ended up getting more than what we needed as he was so open and honest with us. Very informative, very kind and didn't bombard us with a ton of irrelevant information. 10/10 to Ross and a 10/10 to the venue, it was very well presented and had exactly what we were hoping to find in regards to the perfect sofa for us.
12 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Richard was amazing
Richard was amazing! Could not fault him! Made me and my partner feel at ease. Described everything in simple terms. Wasn’t pushy. Explained things properly. Answered all my questions! It felt like we were actually talking to a proper human not a robot!! Honestly the best member of staff you have!!!
12 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Richard in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff and service was great
The staff and service was great. they were informative, very helpful and helped us out to get a really good deal.
4 juli 2026
Antwoord van DFS Furniture - Ipswich
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.