Greeted on entering the store. All my questions answered professionally and in a friendly manner. On purchasing was talked through the process whilst having a coffee. Staff member James was a plea... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had a really great experience with Reece at DFS when choosing my sofa. From the moment I walked in, he was welcoming, friendly, and genuinely helpful without being pushy. His service was hones... Toon meer
Bedrijf heeft geantwoord
Fantastic from start to finish. James was very friendly, approachable & knowledgeable. James knew when to leave us to consider our choices & knew when to be available when we needed his help. We w... Toon meer
Bedrijf heeft geantwoord
Great customer service, listened to what I wanted and showed me ranges that could meet the measurements that I needed. Even with restricted measurement I still had choice of a few styles and good colo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, Verenigd Koninkrijk
- 0333 999 9840
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Reece helped us with our sofa purchase…
Reece helped us with our sofa purchase start to finish, giving recommendation and advise for what best suited us.
28 juni 2026
Antwoord van DFS Furniture - Kettering
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Reece.
Kind Regards,
Jordan
DFS Customer Support
Very helpful and informative
27 juni 2026
Antwoord van DFS Furniture - Kettering
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The experience was really appreciated
The experience was really appreciated, well and detaily explained.
27 juni 2026
Antwoord van DFS Furniture - Kettering
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Always my first go too
Always my first go too
Everyone at Kettering is so helpful and friendly no hassle or pressure sales
Freely give the options available to choose
I don’t think I would shop anywhere else and I have been buying from here for 20 years
26 juni 2026
Antwoord van DFS Furniture - Kettering
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Good customer service
25 juni 2026
Antwoord van DFS Furniture - Kettering
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very helpful.
They were very helpful on the kind of sofa we required to fit our family, with having a child and a puppy we were worried about wear and tear. Plus I have disabilities so needed something that wouldn't sag over time and something that wasn't low down.
16 juni 2026
Antwoord van DFS Furniture - Kettering
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwoord van DFS Furniture - Kettering
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Our advisor Reece made us feel very…
Our advisor Reece made us feel very welcome, had great product knowledge and was very friendly and helpful throughout.
21 juni 2026
Antwoord van DFS Furniture - Kettering
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Antwoord van DFS Furniture - Kettering
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great options info and options
13 juni 2026
Antwoord van DFS Furniture - Kettering
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service and very…
Great customer service and very friendly. Made the whole process easy.
20 juni 2026
Antwoord van DFS Furniture - Kettering
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We initially spoke with Nigel who was…
We initially spoke with Nigel who was friendly and knowledgeable about the settee we were looking at. Don was particularly helpful too and when we wrnt to place the order James assisted us offering a 5 year stsin/wear warranty which we decided to take. Looking forward to sitting on it in our new home. We particularly liked no pressure sales. Thank you.
19 juni 2026
Antwoord van DFS Furniture - Kettering
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Good experience of sofa buying
We had a good experience from entering the Store. It was bright and clean and welcoming.
We browsed around at our own pace and was asked by a sales person if we needed any help, we didnt at the time. When we were ready to ask questions about a certain sofa we were joined by Nigel who was very polite and helpful. He offered us a coffee and we sat and discussed what would be good for us and we chose a colour. We were given lots of options about treatments etc that offered protection as we have animals. All in all a very good experience would recommend DFS.
6 juni 2026
Antwoord van DFS Furniture - Kettering
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Hello Stuart,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Lucy was friendly
Lucy was friendly, polite and very knowledgeable, helped making our choosing our sofa enjoyable.
12 juni 2026
Antwoord van DFS Furniture - Kettering
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.