Greeted on entering the store. All my questions answered professionally and in a friendly manner. On purchasing was talked through the process whilst having a coffee. Staff member James was a plea... Toon meer
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Lees wat reviewers zeggen
I had a really great experience with Reece at DFS when choosing my sofa. From the moment I walked in, he was welcoming, friendly, and genuinely helpful without being pushy. His service was hones... Toon meer
Bedrijf heeft geantwoord
Fantastic from start to finish. James was very friendly, approachable & knowledgeable. James knew when to leave us to consider our choices & knew when to be available when we needed his help. We w... Toon meer
Bedrijf heeft geantwoord
Great customer service, listened to what I wanted and showed me ranges that could meet the measurements that I needed. Even with restricted measurement I still had choice of a few styles and good colo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Northfield Avenue, Belgrave Retail Park, NN16 9TS, Kettering, Verenigd Koninkrijk
- 0333 999 9840
4,9
Uitstekend
3K reviews
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Antwoord van DFS Furniture - Kettering
Good morning Joseph,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Antwoord van DFS Furniture - Kettering
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Helpful staff member went through all…
Helpful staff member went through all the options for that model
3 mei 2026
Antwoord van DFS Furniture - Kettering
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Nice sofa and very helpful staff.
3 mei 2026
Antwoord van DFS Furniture - Kettering
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
James was so helpful and really made us…
James was so helpful and really made us feel at ease. Well done. 👏
3 mei 2026
Antwoord van DFS Furniture - Kettering
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Being left alone whilst browsing but…
Being left alone whilst browsing but knowing the sales team were there if needed. Reece made my first experience of using DFS very positive. He was very helpful, friendly and explained everything very clearly.
3 mei 2026
Antwoord van DFS Furniture - Kettering
ood Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Reece.
Kind Regards,
Jordan
DFS Customer Support
Excellent service- Rees was excellent knowledgeable, helpful
Excellent service- Rees was knowledgeable, helpful and not pushy
2 mei 2026
Antwoord van DFS Furniture - Kettering
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
2nd visit to the Kettering store today…
2nd visit to the Kettering store today both visits lots help from James even remembered I had already been in by myself and was returning with my husband no sales pressure lots of information on the product we eventually decided to purchase a lovley experience.
1 mei 2026
Antwoord van DFS Furniture - Kettering
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent service
Jack and Reece were really helpful and helped me to purchase a replacement sofa quickly and easily after accidental damage.
30 april 2026
Antwoord van DFS Furniture - Kettering
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service and furniture
Don was very helpful showing me the recliner chairs I wanted to see.
James was excellent explaining the finance and the sofacare product.
As usual your furniture is top notch and I’ve found just what I wanted.
29 april 2026
Antwoord van DFS Furniture - Kettering
Good afternoon Mrs Hick,
We are really grateful for your kind words and for sharing your experience in our store with Don & James. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
I’m extremely disappointed with my…
I’m extremely disappointed with my experience.
I ordered a stool foot that arrived without the Easiglides/sliders that I paid for. I was originally advised a delivery timeframe of 10–14 working days (from 21 March), but that has long passed and I still haven’t received the missing parts.
Even more frustrating is the complete lack of communication. I’ve sent three emails (including one on 27th April) and haven’t received a single response, no update, no explanation.
I’m left with an incomplete item that I can’t properly use, and no clarity on when this will be resolved.
This level of service is unacceptable. I would not recommend based on this experience.
27 april 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Kettering
Hi Anca,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Pleased
I ordered by phone. The gentleman I spoke to was very professional
Explained everything we required to know. Definitely use this method again. The customer service was brilliant.
21 april 2026
Antwoord van DFS Furniture - Kettering
Good morning Carol,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Staff didn’t crowd you and were there…
Staff didn’t crowd you and were there when we needed help
27 april 2026
Antwoord van DFS Furniture - Kettering
Good afternoon Elizabeth,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Kettering
We purchased a sofa set and a coffee table today at DFS Kettering. The staff member Lucy was extremely helpful and polite. She explained all the buying options, delivery time frames and care protection plans which made a buying process very quick and easy.
26 april 2026
Antwoord van DFS Furniture - Kettering
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
DFS sell sofas that they don't know how…
DFS sell sofas that they don't know how to assemble, connect or fix
6 september 2025
Antwoord van DFS Furniture - Kettering
Good morning,
Thank you for taking the time to write us a review, we are really sorry to hear you remain unhappy with your furniture. We can confirm this is currently being discussed with the relevant team, and your options have been provided. However, we will ensure your feedback is relayed to the relevant personnel.
Kind Regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Kettering
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The salesman was extremely helpful
The salesman was extremely helpful and polite.
All details where fully explained to us when we placed the order
24 april 2026
Antwoord van DFS Furniture - Kettering
Hello,
Thank you for sharing your 5 star review with us.
Kind Regards,
Holly M
DFS Customer Support
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