Extremely bad customer service. Drivers decide how much they charge customers without consulting their office. When main office was contacted, they basically said drivers can decide how much to cha... Toon meer
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Lees wat reviewers zeggen
1st class service, car on time, clean modern, our helpful and knowledgeable driver Amin couldn't do enough for us. Efficient booking staff gave us a fixed rate into Boston on a bank holiday Monday t... Toon meer
Booked in advance, then at midnight we're left in the rain when the driver cancelled the job, the office staff just say book another (and pay again!) Or mysteriously can't find your booking then hang... Toon meer
Their customer support is absolutely top-notch. I lost a watch in a taxi, it isn't really expensive but has immense emotional value for me. The driver delivered it to my door the next day and was very... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Nottingham's Leading Taxi Service. Get our app here: http://bit.ly/DGCAPP For Support please visit: http://bit.ly/DGCHelp
Contactgegevens
6 Little Tennis Street, NG2 4EL, Nottingham, Verenigd Koninkrijk
- 0115 9500500
- socialfeedback@dgcars.co.uk
- www.dgcars.co.uk
2,8
Gemiddeld
471 reviews
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Waste of space
Waste of space, pre booked taxi never turned up.
Phone 20 minutes before it was due and told it could be 30 mins. 40 mins later they just cancelled.
Avoid
24 september 2022
Antwoord van DG Cars
We have reached out to you for your booking details as we need these to investigate.
Review
I ordered by phone for a taxi ASAP. Collect from Netherfield to Arnold
The car came in minutes. The driver put my shopping in the boot. He had good sense of humour & was very helpful with my shopping bags. He told me he was a new driver for DG. I wished him luck in his new job. And he was very happy & friendly! I think he will be an excellent addition to your company! He used his manners, I will always recommend, and was always asking if I was ok. So nice to have manners used. And somebody being very helpful too! His name was Clavis
20 september 2022
Review zonder uitnodiging
Antwoord van DG Cars
Thanks for the great feedback Sarah
Absolutely shocking pricing
Absolutely shocking pricing! I'm sure the lady on the phone just plucked the figure out the sky, no logic to it what so ever. £24.50 from Sunny Hill to Chester Green. I should of used Uber!
20 september 2022
Review zonder uitnodiging
Antwoord van DG Cars
Good morning,
Thank you for reaching out regarding a recent booking you had made, we are very sorry you did not experience service up to our usual high standard.
The price you was charged was wrong. This has now been refunded.
Picked up from East Midlands…
Picked up from East Midlands Airport.after midnight on the 15th flight FR9184 ,Excellent service from a really pleasant and professional young man
15 september 2022
Review zonder uitnodiging
Antwoord van DG Cars
Thank you Kathleen
Appalling service and complete lack of common sense!
Taxi booked and paid for in advance for pick up from airport. Taxi failed to show on time and automated call response said they were trying to find a driver! Eventually message said Taxi was 25 minutes away, meaning we would have been waiting almost an hour. A taxi from the same company dropped passengers off and we asked if he could take us. He was happy to but DG Cars wouldn't let him and said we would have to wait for our taxi to show up and the taxi already at the airport would have to drive back empty! We argued with them for about 15 minutes before they finally agreed the taxi already there could take us. If we hadn't had to pay in advance we would definitely have used a different taxi company and I won't be using DG again!
12 september 2022
Review zonder uitnodiging
Antwoord van DG Cars
Good morning,
Thank you for patiently allowing us time to investigate the reason for delays on your recent collection from the airport.
After reviewing all the details it was found that your flight took off roughly forty minutes later than scheduled thus our dispatchers pushed the collection forward and the driver originally assigned to collect you was removed. The flight however, despite taking off later than scheduled, arrived on time, and a driver close by was assigned to make your collection straight away, however this driver refused the work and another driver was offered the work instead, who also refused the work.
Thus a driver who was further away was offered the work and though he accepted this, he was still approximately 20 mins away. The reason your work was not offered to the driver making a drop near you at the time was due to the fact that this driver was already in the process of being offered work from our Arrow Desk at the airport and thus could not be offered two bookings simultaneously.
However, another driver who dropped shortly afterwards became available and was sent to make your collection without further delays. We hope this clarifies why delays occurred on the day. We are extremely sorry for any inconvenience that was caused on the day, but it is always our intent to make sure we collect every customer on time, however we accept that at times, due to various factors delays are unavoidable.
We take each customer feedback to see what we can do to improve ourselves, and assure you that we will make every effort to give you a better experience in future. As our drivers are essentially self employed, therefore work cannot always be allocated too far ahead in advance since drivers work to their own schedules, and have the right to turn down what we offer them.
This means we have to manage our dispatch such that available drivers are given work and this fine balance is easily disturbed if any unforeseen changes occur such as in this case a flight delayed, actually arrived timely and by then we had to remove a driver we had assigned to a set time.
The purpose of this explanation is not offer any excuse, after all this is our responsibility, but to merely help explain that at times factors beyond our control can lead to unpredicted issues despite our best efforts.
As a goodwill gesture we are happy to offer you a one time promo code of £10.00 which may be used when booking prepaid via our Mobile APP, if you would like to avail this we will be happy to get it arranged.
We look forward to hearing back from your side, thank you.
Great service as usual
As usual
Fantastic helpful staff at DG
taxis arrived in time and made whole trip easy
Many thanks
10 september 2022
Review zonder uitnodiging
Antwoord van DG Cars
Thanks Richard
Working together!
I've given 5 🌟 because this service most of the time is fine. But there have been so many mix ups, I understand that mistakes are made & it can be for a number of reasons but I really feel that lack of experience & communication are a real issue here.
7 september 2022
Review zonder uitnodiging
Antwoord van DG Cars
Thank you Nicola, we always try to get it right
A distrastrous pre-booking service!
I had 2 journeys pre-booked to and from East Midlands Airport for Thursday 25th August and 8th September. On both occasions the taxi failed to arrive. On the outward journey the system had not registered the booking even though it had sent me a booking confirmation text with booking reference.
On the return journey on arrival at East Midlands, I received a voicemail saying that my booking had been cancelled even though it had been prepaid on the 24th August. This meant that we had no taxi to take us home at midnight.
The booking system in clearly not fit for purpose and I'd advise people to think twice before booking taxis with Western or DG cars.
A complete nightmare for us!
8 september 2022
Review zonder uitnodiging
Do not use they charge is well over the…
Do not use they charge is well over the allowed ashfield meter rate used then once after took over my nomal taxi firm local trip cost old firm cost £3 now £4 return cost more as well
2 september 2022
Review zonder uitnodiging
Antwoord van DG Cars
Thank you Ray for your honest response
We have a team dedicated to monitoring of online reviews and feedback, should we feel a change is needed then this will be based on careful research
Pirate Cars and DG Cars have a loyal customer base, and we are grateful for this, a fare increase is never a small issue, however it was a necessary one, and we will continue to work to ensure that we provide value for that money
We certainly understand that not everybody is going to be happy with increased prices, but all we ask is that people take a moment to try and understand why this is necessary, and that, we would not be doing this, if it was not a necessary action to keep service fluid
You have every right to look elsewhere in hopes of finding a cheaper private hire service, however, you will not find a better, more dedicated team, than us, so we ask that you still consider us in the future, so we can prove this to you, and regain any lost faith
Best regards
Terrible punctuality and even worse customer service
Booked a taxi for 00:20 more than 36 hours in advanced and hoped that a confirmation of my pick up at this time by text would mean a drive would be sent in time for that collection. Having pre-paid for the taxi again assumed this was locked in and they could plan accordingly. Come 00:40 taxi still not with us and when calling HQ was told the driver is still 20 minutes away!!!!!!!!! I then tried to understand from the rep as to WHY and he simply kept repeating that I was not collaborating and the car is on its way. At this stage I wanted to cancel as had a reliable taxi firm available to get me a taxi sooner and get a refund but was told despite the taxi still 20 minutes away "the system says no!". Taxi finally arrived at 00:56 - disgraceful.
I then incurred more childcare charges as a result of being late. Having read the reviews this firm seems to struggle with meeting any commitments in the evenings so suggest if you want to get home or be anywhere on time choosing another provider.
22 augustus 2022
Review zonder uitnodiging
Antwoord van DG Cars
Good Morning,
A partial refund has been made for £36.56 on 5/9/22.
We apologise again for any inconvenience.
Excellent service and on time
Pre booked a taxi booking service online was excellent we waited outside rhe pub in Nottingham about 3 mins early and thr driver turned up bang on time very nice polite driver felt very comfortable with him as we had a 35 min drive home would definitely use dg cars next time we're in Nottingham first class service
13 augustus 2022
Review zonder uitnodiging
Antwoord van DG Cars
Thanks for the great feedback Keely!
Great service
Driver very polite, helpful and efficient. Car arrived very quickly after booking
26 juli 2022
Review zonder uitnodiging
Antwoord van DG Cars
Hi Roger, Thanks for the great feedback!
Avoid, awful service, STILL out of pocket, no functioning complaints process
I had pre-booked a pick-up from East Midlands Airport for 3am. The driver arrived but didn’t identify himself then called me and started remonstrating with me that I couldn’t identify his car. There was absolutely nothing on the car even to say it was a DG taxi. The automated message was telling me he was still 4 minutes away. He then has no payment card for the barrier and my husband has to pay to exit just to get out of the car park as there is a big queue building up behind us. Finally we leave the airport and he doesn’t know how to get us home to Beeston - in fact he can’t even find the M1 and swerves wildly as my husband has to literally shout at him to stop him taking us in totally the wrong direction; twice. I made a complaint straight away and got an immediate response to say the company would investigate with the driver. Ten days have now passed. No update, no timeline of when it will be resolved and no resolution. What an absolute joke! I paid for a premium service and got a random guy in an unmarked car with no means to get me out of the airport and no idea how to get me and my family home in the middle of the night. And I’m still waiting for a refund and an explanation. WHEN THE RESPONSE SAYS THEY REFUNDED ME WHAT IT MEANS IS THEY REFUNDED THE PARKING CHARGE, NOT THE VERY EXPENSIVE PRE-PAID AIRPORT PICK-UP. I REQUESTED A PARTIAL REFUND FOR THIS AND THEY REFUSED.
19 juli 2022
Review zonder uitnodiging
Antwoord van DG Cars
Hi Rebekah,
Please accept our apologies again for this. As per previous communications with you, we have issued you a refund and taken steps to ensure this does not happen again.
DG Support
I didn’t know Derby but I went to view…
I didn’t know Derby but I went to view a house for a family member who are moving to derby no timetable on bus stops which would help a stranger I was panicking got taxi number up on my phone they were brilliant picked me up pretty quick and got me to the train station great driver great service many thanks
11 juli 2022
Review zonder uitnodiging
Antwoord van DG Cars
Hi Glennis, Thanks for the great feedback!
DG Cars - 10/10 Service!
A quick & easy to book, speedy service! The lovely friendly driver arrived early and got me to my destination safely, I cannot fault the trip from booking it to the journey itself! Full 5 stars awarded from myself, thank you DG & the driver!
3 juli 2022
Review zonder uitnodiging
Antwoord van DG Cars
Thank you for your feedback. We hope to see you again soon.
Antwoord van DG Cars
Thank you for your feedback. We hope to see you again soon.
Quick efficient and friendly service…
Quick efficient and friendly service from booking my taxi to being taken to my destination. Car was immaculate. My driver was friendly and courteous.
22 juni 2022
Review zonder uitnodiging
Antwoord van DG Cars
Thank you for your feedback. We hope to see you again soon.
Would definitely recommend.
Booked by phone, received a text message confirmation and pre paid. So simple. The car turned up exactly on time and our driver was absolutely lovely. Such a nice guy and such an interesting life. My husband could have talked to him all night! Smooth drive home. Perfect. Thank you
18 juni 2022
Review zonder uitnodiging
Antwoord van DG Cars
Thank you for your feedback. We hope to see you again soon.
DG Cars are always on time
DG Cars are always on time. The drivers are helpful and knowledgeable when it comes to dropping you off at hospital entrances or small back streets in the city centre. Thoroughly recommend them.
9 juni 2022
Review zonder uitnodiging
Antwoord van DG Cars
Thank you for your feedback. We hope to see you again soon.
Definitely recommend
Easy to book on the app or calling very efficient clean cars excellent service.
4 juni 2022
Review zonder uitnodiging
Antwoord van DG Cars
Thank you for your feedback. We hope to see you again soon.
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