Massive range of fires and fireplaces at the Cheadle shop to choose from. Staff were very helpful especially as the fire surround we had chosen had to be made bespoke to fit our chimney breast which... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I needed to buy a new gas fire for my lounge. I found Direct Fireplaces website, and on it a picture of a Verine Orbis Plus Slide Control Fire with Athena Fret. There were no options for the type of... Toon meer
Bedrijf heeft geantwoord
Received my fire yesterday, delivery was fantastic. They arrived when they said they would and called me just before to make sure I was in. That meant I didn’t have to take the day off work and I coul... Toon meer
Bedrijf heeft geantwoord
Direct Fireplaces basically acted as the middlemen for Be Modern. That's okay being a distributor but they had neither any control nor interest after we placed the order. Be Modern confirmed a deliv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Openhaard- en kachelwinkel
- Huishoudapparatuur winkel
- Decoratie- en interieurwinkel
- Openhaardfabrikant
- Verwarmingsapparatuur leverancier
- Ketel- en verwarmingsdienst
Over Direct Fireplaces
Geschreven door het bedrijf
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Contactgegevens
137 Wellington Rd North, SK4 2PF, Stockport, Verenigd Koninkrijk
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,2
Goed
330 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Problems were sorted out immediately
Problems were sorted out immediately
Very friendly and helpful delivery man and fitter
Very respectful in the house
12 mei 2026
Antwoord van Direct Fireplaces
Hi Rachel,
Thanks for your review. It's good to know that delivery was as quick as expected and with no problems,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Received my fire yesterday
Received my fire yesterday, delivery was fantastic. They arrived when they said they would and called me just before to make sure I was in. That meant I didn’t have to take the day off work and I could just nip back for delivery. The fire was well packaged, best price I could find and just as expected. Happy customer
8 mei 2026
Antwoord van Direct Fireplaces
Hi Rachel,
Thanks for your review,
It's lovely to hear that you're so happy with your purchase. We're also glad that everything went will with the delivery.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Dave,
Thanks for your positive feedback regarding our sales assistance and product range,
If we can help further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Doug,
Thanks for your order and for your review,
We're sorry for any confusion regarding the delivery. We can see that an email was sent to you on the day of ordering, including an approximate lead time and some delivery information. Our dispatch team then contacted you to answer some questions when you queried the dispatch and delivery process.
Regardless, we're glad that your experience with us was good overall and please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Dimplex Fire
Ordered a Dimplex Optimyst electric Fire and Spacer. Spacer didn’t fit. Fault of Dimplex. Dylan Farrant sorted it out, excellent customer service.
17 april 2026
Antwoord van Direct Fireplaces
Hi John,
Thanks for your review.
We're sorry for any inconvenience but it's good to hear that Dylan and our customer service team were so helpful,
If we can offer any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
After a sticky start a very lovely man…
After a sticky start a very lovely man called John got involved and he sorted the problem that my mum had. I can’t fault his customer service!
21 april 2026
Antwoord van Direct Fireplaces
Hi Linda,
Thanks for your review,
We're sorry for any initial inconvenience but we're glad that John and the team were able to sort this out for you,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Excellent Customer Service
Massive range of fires and fireplaces at the Cheadle shop to choose from. Staff were very helpful especially as the fire surround we had chosen had to be made bespoke to fit our chimney breast which wasn't an issue to them. They also explained all the functions on the fire and gave us some useful tips on how to prepare the existing chimney breast to fit the new fire.
Would recommend Direct Fireplaces to anybody.
14 februari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Stephen,
Thanks for your kind review.
It's good to hear that our showroom team was so helpful. We're lucky in that the Cheadle shop is large enough to display a very wide range of products. As you mention, we're also happy to quote for bespoke surrounds, hearth etc. where a made-to-measure item may be required to suit your circumstances.
We really appreciate your recommendation and we hope that you'll let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Fabulous products, service and professionalism
Fabulous selection of fires and fire surrounds. Knowledgeable, friendly and professional staff and great service! Thank you.
2 mei 2026
Antwoord van Direct Fireplaces
Hi Alison,
Thanks for your review,
It's great to hear that your experience in ordering with Direct Fireplaces has been so positive. Our aim is to provide a wide range of quality fires and fireplaces and with the best, most professional sales advice that we can offer.
If we can do anything else to assist then please don't hesitate to get back in touch,
Kind regards,
Direct Stoves & Fireplaces
Excellent company to buy from
Good selection of fires with very friendly staff who were super heloful and made the whole experience very essy. Highly recommend
2 mei 2026
Antwoord van Direct Fireplaces
Hi Marilyn,
Thanks again for your order. It's great to hear that you were impressed by our product selection and our sales assistance.
Your recommendation is hugely welcome. If we can offer any further advice then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Good range of fireplaces and fires at good prices
Good range of fireplaces and fires. Staff were helpful but not pushy. Everything was explained properly. Good prices and fitted promptly and cleanly.
16 april 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Sue,
Thanks for your review,
It's good to hear that our team was so helpful and that you were impressed with our product range and pricing,
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Very helpful staff.
Knowledgeable staff who helped me reach an informed decision on my fire purchase. Arrived and delivered as promised. Fire looks great I’m very pleased.
17 maart 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Lesley,
Thanks for your kind review,
It's always our pleasure to give sales advice where needed. We're glad to hear that you've been impressed with your new fire now that it has been delivered,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Expert and friendly advice in store…
Expert and friendly advice in store made selecting the right fire place for our media wall very easy.
Delivery was within 4 days and bang on time and very friendly delivery driver.
Couldn’t recommend them more, as was very easy from start to finish
26 april 2026
Antwoord van Direct Fireplaces
Hi Rob,
Thanks for your order and for your review,
We're so pleased to hear that the showroom team was helpful and that you received the delivery as expected.
Your recommendation would be very much appreciated, but please also let us know if we can offer you any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Check that the fireplace you are looking at on the website is actually what you are buying.
I needed to buy a new gas fire for my lounge. I found Direct Fireplaces website, and on it a picture of a Verine Orbis Plus Slide Control Fire with Athena Fret. There were no options for the type of fret on the order form, so expected the fire to look like the one in the picture. I contacted the firm and was told that the fret on the picture was a Bauhaus Fret, and would cost an additional £85 to change it. I spoke to Trading Standards who informed me that this was misrepresentation as the picture shown did not show the described fireplace, and it should be changed at no cost to myself. I was in contact with Nick JG at customer services who has been excellent dealing with my problem, and through his help and assistance a Bauhaus Fret has been delivered to me, which leaves the fire looking as I intended it to, and I am very pleased with the end result.
28 april 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Anthony,
Thanks for your review.
We are sorry for any confusion regarding the order. It looks like you placed this order via a Special Offer product listing (these may be advertised in the event of an unopened return or similar at a reduced price). The likelihood is that the web team listed this special item with an image of a different fret out of human error, and that there was subsequent miscommunication with our customer service team regarding which fret should have been received as standard.
It's good to hear that Nick was so helpful in resolving this for you and we hope that this wasn't too much of an inconvenience. If there is anything else that we can do to assist, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Happy with overall service
Happy with overall service, installation was rearranged numerous times due to manufacturing issue.then a hiccup on installation but that was sorted by gas engineer. On the whole very happy with my new fire and surround.
25 april 2026
Antwoord van Direct Fireplaces
Hi Bettina,
Thanks for your review.
We are sorry for any inconvenience regarding the installation but we're glad to hear that the fireplace has now been fitted,
It's also great to hear that you've been impressed overall with the service from our team at Direct Fireplaces.
Please let us know if we can advise or assist further,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Jacqui,
Thanks again for your order and for visiting the Bromsgrove showroom. It's great to hear that Annette was so helpful and that you were impressed with the advice provided.
If there is anything else that we can do to assist, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Helpful knowable staff,with so much…
Helpful knowable staff,with so much choice of fires,we got just what we were looking for.
30 april 2026
Antwoord van Direct Fireplaces
Hi James,
Thanks for your review.
It's good to hear that our team was so helpful, and that you've found the right fire for your needs,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Great product
Great product, reasonably priced and just what we were looking for!
Quick delivery and well packaged
Thankyou for the good service
24 april 2026
Antwoord van Direct Fireplaces
Hi Debra,
Thanks for your review.
It's always our aim to offer a great range of products with quick delivery and at reasonable prices, so it's great to hear that this was your experience in ordering with us.
Thanks again for your order and please let us know if we can offer further assistance,
Kind regards,
Direct Stoves & Fireplaces
Really pleased
The website and products were very well detailed and informative. Easy to place an order. I was kept informed every step of the way. The whole process from ordering to delivery very smooth and quick. Fire not yet installed.
22 april 2026
Antwoord van Direct Fireplaces
Hi Alison,
Thank you for your review.
We're glad that you found the website so easy to navigate and that the ordering process was smooth and speedy.
If there is anything else that we can do to assist, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Very good all round
Great help and advice by Faz when buying and excellent when it came to the fitting. Good job and very tidy and helpful.
27 april 2026
Antwoord van Direct Fireplaces
Hi Mike,
Thanks for your kind review.
We're very pleased to hear that Faz in our Sales team was so helpful and that all went well with the installation.
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
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