Used Direct Connect when moving into our new place and it genuinely saved a whole afternoon of being on hold with different providers. Filled in our details once and picked electricity, gas and intern... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It makes thing so much easier. None of the contracts have a lockout period or existing fees attached to them. It’s a pleasure not to have to worry about setting up everything yourself and getting a... Toon meer
Bedrijf heeft geantwoord
Only one of the three utilities from my previous place was disconnected, the other two kept going for a week after I moved out. Fortunately the utility company was willing to disconnect them for me... Toon meer
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I explained to your representative tat my wife is a complete invalid and is complteley paralysed down one side and that I could not spend much time speaking to him. This was like water off a duck's ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Direct Connect
Geschreven door het bedrijf
The Ultimate Moving Solution: Direct Connect
Stress-free Connections: With just one phone call, Direct Connect's expert team will connect you to market-leading suppliers for Electricity, Gas, Phone, Broadband, and even Pay TV. Save time, effort, and stress by letting Direct Connect manage your utilities.
Comprehensive Moving Services: Direct Connect also offers Removalist and Cleaning Services tailored to your needs, ensuring a smooth and hassle-free transition into your new home.
Trusted and Endorsed: Endorsed by the Real Estate Institutes of New South Wales (REINSW) and Queensland (REIQ), you can trust Direct Connect as your preferred moving service provider.
About Direct Connect
Since 2004, Australian-owned Direct Connect has helped over 1 million households with their moves. Direct Connect is a no-obligation service that will save you time and make your move easier. Covering moves across most of Australia (excluding within or to: WA, NT & TAS), they partner with top Real Estate Agents and multiple service providers to ensure a seamless moving experience. Trust Direct Connect to simplify your next move.
Always on Guarentee
Guarenteed Elec/Gas Connections by Move-In Date*
We guarantee that when you connect with one of our leading electricity and gas suppliers, your services will be connected on your chosen move-in date*
If it is not connected by move-in day, we will ensure it is sorted out and cover reasonable out-of-pocket expenses resulting from any delay!
*The Always On Guarantee terms form part of our full Terms and Conditions.
Contactgegevens
570 Church Street, 3121, Cremorne, Australië
- 1300 664 715
- info@directconnect.com.au
- www.directconnect.com.au
4,0
Goed
297 reviews
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Heeft nog niet op negatieve reviews gereageerd
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing and wonderful service.
19 oktober 2024
Antwoord van Direct Connect
Hi Tangitaua,
Thank you for your feedback! We so glad we were able to provide an easy and convenient service for you.
Best of luck with your new home.
Laura, Direct Connect
Poor communication
Poor communication, took a total of 3 hours of phone calls to get sorted what I had already completed. I would say something clearly and get a completely unrelated response.
24 oktober 2024
Antwoord van Direct Connect
Hi Tahlia,
Thanks for taking the time to share your feedback. Understanding that clear communication is key, we're always striving to improve this aspect of our service. Your feedback helps us in that journey, and we thank you for sharing it with us.
Kind regards, Laura
Direct Connect
Antwoord van Direct Connect
Hi Stephen,
Thanks so much for your kind review. We hope the rest of your move has gone smoothly!
Cheers, Laura
Direct Connect
Unreliable.
They did not contact Gippswater and get that set up for me like they said they would now meaning we were paying for water at our old address aswell as now we have to pay for water for our new property. Did not properly disconnect our gas when it was supposed to be done.
22 oktober 2024
Antwoord van Direct Connect
Hi Hayley,
Thank you for bringing this to our attention. We take this kind of feedback seriously, so we're actively looking into the situation. Our team will be reaching out to you to resolve the issue and ensure you receive the service we promised.
Kind regards, Laura
Direct Connect
The nbn power cord is missing can’t…
The nbn power cord is missing can’t connect to internet after moving !!
17 oktober 2024
Antwoord van Direct Connect
Hi Het,
Thank you for raising this with us. Our team will contact you shortly to address the issue and ensure you receive the service we promise.
Kind regards, Laura
Direct Connect
It is not fixed
17 oktober 2024
Antwoord van Direct Connect
Hi Alivia,
Thank you for bringing your experience to our attention. We're committed to ensuring you receive the service we promised, so our team will be reaching out to you to address and resolve the issue.
Kind regards, Laura
Direct Connect
Antwoord van Direct Connect
Hi Robert,
Thank you for taking the time to review us! We're glad our service made moving easy for you.
Best of luck with your move, Laura
Direct Connect
Antwoord van Direct Connect
Hi Sandra,
We love that you loved our service! We're so pleased you found our expert team helpful to get your connected in your new home.
Cheers, Laura
Direct Connect
everything's good!
28 september 2024
Antwoord van Direct Connect
Hi Luis,
Thanks so much for your review Luis! Wishing you all the best with the rest of your move.
Cheers, Laura
Direct Connect
Easy and they did everything for us
24 september 2024
Antwoord van Direct Connect
Hi Alison,
Thanks for your review. We're thrilled to hear that you found Direct Connect easy to use, and that we could assist in getting all your services connected smoothly.
All the best, Laura
Direct Connect
Did not successfully connect my service
3 oktober 2024
Antwoord van Direct Connect
Hi RC,
Thank you for letting us know about the issue you're experiencing at your new property, our team are contacting you about this to help resolve the problem.
Thanks, Laura
Direct Connect
Antwoord van Direct Connect
Hi Kasey-Lee,
Your feedback means a lot to us, so thank you for your review! We hope you've settled into your new home.
All the best, Laura
Direct Connect
On time service
As it is my first time, I experienced your service. However, the system connection was on time and they done good job.
23 september 2024
Antwoord van Direct Connect
Hi Mohammad,
Thank you for your review! We're glad we were able to help make your move easy.
Cheers, Laura
Direct Connect
Antwoord van Direct Connect
Hi Graeme,
Thanks for your review! We hope the rest of your move went smoothly.
Cheers, Laura
Direct Connect
Great experience
I had a very good experience, the lady I spoke to was amazing. Not having to worry about utilities and removalist just made my move so much easier. Thank you Direct Connect!
30 september 2024
Antwoord van Direct Connect
Hi Anna,
Thank you for taking the time to leave us a review! We're so pleased you found our service helpful for your move.
Cheers, Laura
Direct Connect
Thay had hard work and never had…
Thay had hard work and never had stopped for breaks . And good for moving piano after moving to new place the sounds still perfect .
Thanks for that .
29 september 2024
Antwoord van Direct Connect
Hi Hailan,
We're so pleased we were able to help you get your utilities connected at your new home! Although we didn't arrange a removalist for you we're glad your piano arrived safe and sound! Enjoy the rest of your move.
Cheers, Laura
Direct Connect
Direct connect staff were professional
Direct connect staff were professional, their communication was excellent and not overwhelming with information that I do not need.
2 oktober 2024
Antwoord van Direct Connect
Hi Joseph,
Sounds like we were able to make your move easy! Thanks so much for leaving us a review.
All the best with your move
Laura, Direct Connect
NO GAS
Since the day I moved in (13 sept), I’m begging to Red Energy/ Jemina to install my gas
The answer that I have is always that the staff is going to check
Gas meter is outside the house so it’s no problem to access it.
I don’t know what I can do to solve it
Should direct connect solve it?
27 september 2024
Antwoord van Direct Connect
Hi Marcos,
Thank you for letting us know about the issues you're experiencing with the gas at your new property, our team are contacting you about this to help resolve the problem.
Please give us a call on 1300 664 715.
Thanks, Laura
Direct Connect
The Customer service guy is full of…
The Customer service guy is full of passionate which is perfect, but the problem is I barely understood what he was saying as he has very strong accent, which makes it tougher for me as a non-native English speaker.
12 september 2024
Antwoord van Direct Connect
Hi Baihao,
Thanks for taking the time to share your feedback. We believe the diversity in our team strengthens our customer service, allowing us to connect effectively with a wide range of people.
Understanding that clear communication is key, we're always striving to improve this aspect of our service. Your feedback helps us in that journey, and we thank you for sharing it with us.
Kind regards, Laura
Direct Connect
It was truly bad as Direct Connect was…
It was truly bad as Direct Connect was given the wrong address of my property to AGL for connection. so I had to call many times to AGL for correction and 10 days no power to my home....!!!
17 september 2024
Antwoord van Direct Connect
Hi Pradeep,
Thank you for reaching out to us, we apologise for the experience you have had connecting with us. Our team will be contacting you shortly to discuss this further.
Kind regards, Laura
Direct Connect
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