Direct Hot Tubs Reviews 

We purchased a Rose Duo with 9kW heat pump from Direct Hot Tubs after looking at other suppliers. Hannah and the team were great and easy to work with, highly knowledgeable and responsive.

Delivery and installation was seamless, on schedule with good communication and updates on delivery time during the day.

Heat pump connection and commissioning had a few issues but Hannah, Joe and the team went above and beyond what would be considered normal service to ensure the installation completed on the day scheduled with Joe finally leaving site at 9:30 PM!

All in all the experience has been great, we love the tub, the service is some of the best experienced and we would definitely recommend Hannah and the team at Direct Hot Tubs.

Wanted a local company to buy a hot tub. Contacted Direct Hot Tubs and spoke with Hannah. She was very informative and helpful.
Was kept informed by email and calls regarding Delivery. Delivery guys were great even installing in pouring down rain. Heat pump guy was also great and explained everything. Thank you Hannah and your team.

Purchased a Rose Duo Hot Tub and Heat Pump from Direct Hot Tubs the Service given was Excellent from me cocking up Email Address on order to not Booking installation when first Purchased nothing was too much trouble to sort out
Would Definitely Recommend paying for Installation as Engineer was a Credit nothing was too much trouble
Thankyou All At Direct Hot Tubs

Fantastic service offered by Direct hot tubs, Hannah is great and nothing is too much trouble. Delivery guys were great. Had the hot tub a couple of months now and couldn't be happier with both the service provided and the hot tub itself.

Hannah from Direct hot tubs has been excellent since our first interest in purchasing a hot tub. She met us and gave us all the infortmation we needed- even after delivery messaging offering assistance in setting up- highly recommeded. Great service and great price too

Great help from Hannah very knowledgeable and got all the answers I asked for
Will definitely be calling again

Having made a decision to invest in a hot tub we shopped around and Direct Hot Tubs were by far the best value for money. They are a great company with excellent support both during and after order. Credit to Hannah she is really knowledgeable and helpful. I would not hesitate in recommending this company for all your hot tub needs

Good communication before and after Sale. Had an issue that was resolved within three minutes over WhatsApp.

Hannah was fantastic in advising us over the phone about the hot tubs and couldn't have been more helpful. Another company offering similar priced tubs said that someone 6ft tall would need a longer and deeper hot tub than we ended up ordering. Thanks to Hannah's advice the Horizon tub we purchased is plenty long enough and perfect for our family. Pre delivery all advice re getting the electrics sorted so it could be hard wired in and sorting the base as needed was great also. The cost was amongst the lowest we saw online which we thought may be risky but the hot tub looks and runs better than we'd hoped for. We paid for Platinum Package and full install and the team set everything up for us including fitting the cover/cover lifter steps etc. They did a great job, left the garden tidy and the advice they gave was incredibly helpful. We had a small logistical problem re delivery but it was all resolved successfully.

Direct hot tubs took my order then delivered my Hot Tub , Very easy transaction and great people to deal with, Very happy with my new hot tub and would recommend Direct Hot Tubs if you are looking to buy a hot tub

The whole team were friendly and helpful from start to finish. We absolutely love the hot tub and are very happy that we got a very good deal.

Outstanding 5-Star Experience!

Absolutely delighted with our experience with Direct Hot Tubs! From start to finish, everything was handled with the utmost professionalism. A special thank you to Hannah, whose customer service was second to none — friendly, helpful, and always responsive.
The installation was seamless, carried out exactly on the day and time agreed. The team removed all packaging and left everything spotless — a truly hassle-free experience.
In terms of value, Direct Hot Tubs offer very competitive prices without compromising on quality or service. This is easily a 5-star service, and I wouldn’t hesitate to highly recommend them to anyone looking for a hot tub.

Extremely helpful and informative. quick and efficient responses and now ordered. Looking forward to my new hot tub, can't wait. I will post again once received and installed. +++++

Hannah kept. Me informed of the delivery times and when the delivery of the hot tub was delayed coming in from China, Hannah gave me plenty of notice.
Delivery was smooth and the tub installed exactly where I wanted it.

The team that installed and commissioned the Hot Tub and associated heat pump were excellent. They were clean and tidy and the installation was neat and tidy.
Direct Hot Tubs are a great company and you are in safe hands with Hannah.

I am probably the most cautious person when spending a sizeable amount of money on something I know very little about, but we have wanted a hot tub for years and finally decided to take the plunge (no pun intended).
I did a bit of research to understand what we wanted and visited a few garden centres and specialists to understand the difference between a £3k spa and £15k Jacuzzi.
I spoke directly with Hannah as access was not straight forward and was assured that they could accommodate my needs. Communication has been excellent and timely.
Installation completed last week after a challenging delivery (but they guys were great) and we are now proud owners of the Rose!
The instruction I received appear to be for an older control panel, but Hannah was on hand to answer questions with no delay.
Unfortunately the lid has been slightly damaged, but Hannah was on this straight away and is replacing it with zero quibble.
Overall, very happy with the SPA, the company (especially Hannah and the delivery guys) and the after care - highly recommended!

We were kept well updated with delivery timelines. Hannah has been super helpful answering all our questions before and after installation. The hot tub feels like great quality. Highly recommended!!!

Despite a couple of delays no fault of hot tubs direct my tub arrived yesterday. Hannah was great and kept in touch with delivery updates and did her best to get it to me as quick as possible. Delivery guys were great and came with a good sense of humour and were very helpful. Hot tub looks fabulous and worth the wait ! Ordering and payment was easy with the option of deposit initially and there was no pressure to pay balance as long as it’s paid prior to delivery which I thought was great given the waiting time I was hesitant about paying in full too early on as you often read horror stories of people losing money but I was made to feel confident from Hannah that this was a trusted purchase. I am yet to give the tub a go but super excited to get in. I thought it was a lovely touch of customer service when Hannah contacted me at the end of the day of delivery to check all was ok with the tub and to continue to offer any support if it is needed.

Hannah was very knowledgeable and very helpful throughout the whole process of buying our first tub . Very reasonably priced and great quality tub . The team of lads who delivered and installed the tub were great too .

We purchased the Horizon hot tub from Hannah at Direct Hot tubs, it’s looks amazing in the garden. Delivery was on time on the specified date and the installers gave great advice to get us up and going. Hannah was great to deal answering all questions promptly. The price was the best value we could find online. Highly recommend!

Originally saw the Rose hot tub online. First hot tub so called up for some advise. Very helpful and answered all my questions and more. Installation went well and the operation, of the hot tub, was explained to me. Very pleased with the experience and the hot tub is of very good quality for the price. Would highly recommend.