Direct Specs Reviews 

I recently came here to choose some distant glasses for driving with a prescription I had already got.
Gary was most helpful and I was very happy with the frames I chose at a very reasonable price especially compared to most other places and they were ready within a few days.
Great service, I would recommend and definitely use again.
Sarah

Wonderful service wonderful people

A friend recommended Direct specs to me when she realised how much I was paying for my prescription lenses. My first visit to Direct specs Walsall was tentative, more of a browse and price check. Clare was welcoming, informative and answered my many questions without frustration or pushing for a sale. I took the information, and returned two weeks later with designer frames to be fitted with prescription lenses. Clare again was professional, friendly and courteous whilst taking measurements etc., no hard sell to go for the most expensive options, she really meets your needs, gives options with pros and cons etc., Clare structures expectations in terms of timeframe and called within that timeframe to advise glasses were ready. I was relieved and impressed with how great the glasses looked, ( I was worried incase the frames got damaged) they were perfect. I would highly recommend this branch, a great experience from beginning to end. Thanks Claire.

Smashing customer service 👌 Gary at direct specs in Shirley couldn't be more helpful. From start to finish choosing my first pair of glasses top bloke, went above and beyond.

Absolutely fantastic service at DIRECT SPECS in SHIRLEY,BIRMINGHAM.
I had a fall and as a result,my spectacle frame got damaged.As I had purchased them from Direct Specs in Shirley,i took them there. The staff Gary and Matassa were incredibly helpful and efficient. Gary repaired the frame while i waited in the shop and To my surprise, there was no charge for the repair. As a customer who purchased my glasses here, I truly appreciate this exceptional level of care.
It's rare to find such excellent and generous service. you've definitely earned a loyal customer!
Highly recommend!

Wolverhampton branch
Suranne was extremely helpful but also very knowledgeable. Her opinion was welcomed regarding some of the frames I tried on, but she left the final decision to me. I didn't feel under any pressure it was all very relaxed.
I would definitely recommend Direct Specs as their prices are very competitive.

Visited today with my mom so she could treat herself to a new pair of glasses for her birthday. My mom is very indecisive when it comes to choosing things 😂 After choosing a pair, we spoke to Gary who then recommended a better brand for the thickness of lens of her prescription and within minutes he found a pair that looked even better than the pair she originally chose! The service was incredible and Gary is so knowledgable. The price difference compared to Specsavers was insane, even with her difficult prescription and all the bells and whistles included within the final price. Would recommend every person I know to come here for all their glasses needs!!! Thank you again Gary for your expertise and friendly service 😆

Phil and Kerry are an absolute credit to the company. They went over and above to fit lenses which help me to undertake VDU work. As an NHS employee they supported me to be able to work more effectively without the eye strain that I had become accustomed to. Fantastic approach to customer service. I am a long term customer and have no hesitation in recommending them.

First time I have used Direct Specs having previously used other online stores. I was a little skeptical that the low prices might be reflected in the quality but I have to say the frame and lense quality - not to mention the customer service - is first class. My initial online order wasn't quite right for me. No problem - I was able to swap the frames for a smaller pair and DS re-sized the varifocal lenses to fit. The turnaround was just 4 days from me sending the glasses back and the new pair being delivered to me. Simon's customer service was outstanding with regular emails to keep me updated. The frame quality is easily as good if not better than the well-known competition. I'll be using - and recommending - Direct Specs again, no question.

Great customer service Went in on the off chance to have my channel sunglasses tightened. I didn’t buy my glasses from here, but they still repaired them. Very friendly staff and only charged me minimum amount. Would definitely recommend them and wouldn’t hesitate to use them again

I search for a local outlet to get new prescription glasses for reading. I was very impressed. The gentleman who served me was friendly and very professional. I chose the frames I wanted and ordered two pairs, I can't read for long without reading glasses. The whole visit took less than 20minutes. I am very happy with the cost and I was told to expect my new specs later this week! Excellent!

I have been using Direct Specs for many years. The customer service is consistently marvellous with a great range of frames and lenses at extremely competitive prices. I was quoted £270 at another well known opticians. Direct Specs talked me through my available options for lenses and I bought some specs, lenses included for £60. As a pensioner, with only my state pension, this is an absolutely fantastic service.

I had a serious problems with a pair of specs & took them back to where I bought them & was told that they couldn't be repaired but then someone told me to try Direct Specs so I took them there & I give them 11 out 10 for the repair that they did so I took a second pair & they repaired them as well all in the space of one week with a TOTAL charge of £27 BRILLIANT FIRM & STAFF

The customer service by Clare at walsall is the best experience l have ever had,her knowledge and patience was excellent, with lots of good advise given.l had two pairs of glasses which came veŕy quickly so l was really pleased with that.Thanks Clare l will definitely use Direct Specs again. From Rita king.

Fantastic customer service from Gary, a credit to the company and brilliant value for money, highly recommended, wouldn't go anywhere else now.

Fantastic service, great prices. Very pleased 😀

Ordered my first pair on Thursday evening already received my order! Glasses are perfect! Great service really fast delivery! Happy customer would definitely recommend!

I have just ordered my first pair of varifocal glasses from Direct Specs.
The lady was very helpful and took time to help me choose the right pair & explained about the different types of varifocal lenses & anti glare coatings.
I have used Direct Specs for many years now and will continue to do so.
There is always a good choice of frames & the service is always excellent. Service with a smile.

Unfortunately, and even after highlighting that I need a prism in my prescription (which was on the uploaded prescription) my spectacles did not have the required prism. After contacting them they rectified the situation promptly. So happy now.

It sounds really corny what I'm going to say, but I can't praise Clare in the Walsall branch enough.
She is friendly, concise with information and ultra helpful.
The pricing was amazing, and the spectacles arrived way ahead of time.
I am very quick to moan about service, but now I need to go the other way and give praise where it's due.
I'll definitely be back to see Clare when I need another pair.