I went into the Burton branch wanting to reglaze my Ray Bans with varifocal, polarised transition lenses. Jenny researched the very best option for me so I placed the order and my glasses were ready t... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Matt & Gary gave great service. Also suggested that my puppy chewed specs may be repairable - which they were! I suspect other opticians would simply insist a new pair would be required . . I deci... Toon meer
Purchased my glasses online last November but at the weekend the arm broke off! I emailed the company straight away and sent them in the post Monday evening. By Wednesday lunchtime they were delive... Toon meer
Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Contactgegevens
Verenigd Koninkrijk
- sales@directspecs.co.uk
- www.directspecs.co.uk
4,9
Uitstekend
448 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Gary was ever so helpful
Gary was ever so helpful.
Had broken my glasses and he sorted out another pair.
Very polite, engaging and helpful.
Thank you Gary.
Great little shop
23 december 2024
Review zonder uitnodiging
Popped into my local Cannock branch
Popped into my local Cannock branch and found the service great as always. It was James this time who was so helpful and accommodating. Thanks James and well done.
4 december 2024
Review zonder uitnodiging
Excellent service!
They have gone above and beyond to help on more than one occasion. I was told by other opticians that my glasses couldn’t be repaired but they perceived and got the done. Great work! I would highly recommend them.
2 september 2024
Review zonder uitnodiging
Perfect.
Fantastic service. Ordered Monday afternoon and arrived Wednesday morning. Ordered reading glasses and attached my prescription £14.95. Perfect.
18 november 2024
Review zonder uitnodiging
Gary is very experienced and always…
Gary is very experienced and always makes time for you with his relaxed manner while delivering the highest quality level
13 november 2024
Review zonder uitnodiging
Awful Service
Awful, I ordered online, uploaded my prescription but when I received them the frames were fine but the lenses, completely wrong. I sent them back at my expense after being promised they would refund the postage. The second pair were even worse than the first and I never got a refund for the postage. I have no idea how they could mess up two pairs of glasses so much and also not have the integrity to refund the return of the first pair. Don't bother with them.
10 september 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hi Vicky, sorry to hear you are dissatisfied with your recent purchase. Apologies again for the issue with your initial order, for which we have admitted an error in processing your new frames. We then re-made your order with the exact prescription submitted, and fast-tracked delivery. For us to understand any problem with the second pair, be it a potential issue with the prescription itself or pupilary measurement, we would need to see the lenses on return. A full refund was made on your order, including the value of goods and the initial postage and packaging for your order, the latter to cover the cost of your postal return. If you wish to query the amount refunded please contact us at sales@directspecs.co.uk. We appreciate your concerns and hope we can find a speedy resolution.
Great Customer Service
Matthew and Gary in Shirley very helpful in sorting out some prescription sunglasses for me
29 augustus 2024
Review zonder uitnodiging
The best customer service for glasses
I needed a new frame for my glasses, that I bought from elsewhere. One of the arms had broken and my optician said I would need to buy the same frame again. I googled Direct Specs as I had visited the shop when it first opened many years as ago. I arrived without an appointment and was welcomed by the member staff who was at the desk. He assured me that the company could find a frame for my lenses. Gary, was charged with continuing the search for a frame and he was determined to find one. After, checking through a select range of frames, using his extensive knowledge and experience of working with glasses,- he found the perfect one. This company is amazing. Their frames are reasonably priced. Fantastic custom Direct Specs I highly recommend you and will use you again Thanks again.
19 augustus 2024
Review zonder uitnodiging
Great service
Myself & my wife went to shirley branch of direct specs yesterday. Served by the very knowledgeable Gary who fitted my wifes new glasses & helped me order two pairs of sunglasses. All round great service....
13 augustus 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hi Sheila, thanks for your kind review. Great to hear you've had a great experience at our Shirley branch and we look forward to serving you again soon!
just back from the Shirley Branch…
We have just been to the Shirley Branch with our brand new prescriptions, and were served by Gary who impressed with his friendly thoroughness. We got our new reasonably priced glasses ordered and all details taken with no messing around, exactly what you want.
Thanks Gary
7 augustus 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hello, and thank you for your review. Your kind words have been passed to Gary and the team at our Shirley branch, who are delighted with your feedback!
Great service Matt & Gary did what they said they would do
Visiting family in Shirley, called into have a look at Specs, found suitable pair but not colour. Many thanks to Matt who phoned around. Three days later just before returning back to Cornwall there was four pairs to choose from in varying colours. Great service and did what they said. Fantastic. Gary sorted my Prescription / order. Contacted few days later to say specs were ready. Picked up at next visit- Specs Vari-focals are great. Spot on great service
20 juni 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hello, Ron. Thanks for your kind review of Matt, Gary and our Shirley branch! Your feedback has been passed on to the team.
This shop in Shirley is just great
This shop in Shirley is just great , we were in this am and served by really friendly and always helpful
Gary (we have been before )was as usual, and nothing is too much trouble for this very likeable guy.I can
recommend this direct specs shop if u need to have new glasses or your perscription filled.
22 juli 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hi Bruce, thanks for your kind review of our Shirley branch. Gary and the team will be delighted with your positive feedback!
We went into the shop this morning and…
We went into the shop this morning and we were greeted by Gary for the third time in the last 12 months. The service we both received was impeccable and was a pleasure to recieve such help from Gary. We would highly recommend him to anyone. He is very kind, helpful and gives a professional service.
Yvonne Wilkes
Robert Job
22 juli 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hi, Yvonne. Thank you for your review of our Shirley branch, your kind works will be passed on the Gary and the team.
Was on a flying trip back to the UK…
Was on a flying trip back to the UK from abroad, needed a pair of glasses quick due to scratched lenses, Jenny went way beyond the call of duty to help me out, sensational service all round!
5 juli 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hi Nick. Thanks for your kind review of our Burton branch, Jenny will be delighted to hear your feedback. We hope you had a great time away!
Great experience
I went to the Shirley Solihull branch this morning. Gary who works at the store gave excellent customer service above and beyond what I was expecting adjusting the arms on another pair of my glasses to stop them slipping down. I would highly recommend this shop and was so impressed ordered a pair of prescription reading glasses.
1 juli 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hi Gill, thanks for you review! Your kind comments have been passed to Gary at our Shirley branch.
Visited direct specs in shirley to buy…
Visited direct specs in shirley to buy some new glasses, so glad I did, service was extremely professional, Gary helped me with my choice which was a lovey pair of designer frames, they arrived back super quick within 2 days, very pleased with my experience instore and Gary's service.
25 juni 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hi Michelle, thanks for your kind review! We've passed your comments to Gary who is delighted to hear you've had such a positive experience of our Shirley branch. We look forward to serving you again soon!
Jenny (Lenny) was polite
Jenny (Lenny) was polite, helpful and friendly thank you for your help
14 juni 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Thank for your kind review of our Burton branch and special praise for Jenny (Lenny)!
Can’t thank enough
Helped me get out of a right mess absolutely brilliant
11 juni 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hi Mark. Thanks for your review, we're really glad we could help!
Great service
Lenny was brilliant, really friendly, warm and welcoming. Helped me with picking the style of frames and went though all the options for lenses, advising me on what she thought would work best for what I do. She's fabulous and a credit to your store. She made me feel like part of the family. Massive well done to Lenny
12 juni 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hi Edward, thanks for this great review of our Burton branch. Lenny is very pleased with your feedback!
First time using direct specs
First time using direct specs, Great service, Gary was very helpful and friendly. Much better price than others which gave me room to have a better lenses. Look forward to receiving new glasses next week
11 juni 2024
Review zonder uitnodiging
Antwoord van Direct Specs
Hello Lisa, thanks for your review. We're glad to hear you're pleased with our prices and customer service and look forward to seeing you again in the future.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.