Looked online, but visited showroom and got demo on product first. Very helpful. A bit of confusion with delivery , customer service fantastic. Really helpful and went above and beyond which is very r... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Advertised (and even continued to do so, after I spoke to them) a pizza oven that actually was not even in stock! Even on the day of my refund, it was STILL advertised as in stock and 3-5 day delive... Toon meer
Bedrijf heeft geantwoord
Delivered promptly securely and was well packed cannot comment on fire as still awaiting installation but cannot fault ease of ordering and the efficient prompt secure delivery. Thank you.
Good choice of wood burning stoves. We knew we wanted an Esse so we didn't get advice on our choice however the customer service for delivery was excellent . Straightforward website and good price... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houtkachelwinkel
- Openhaard- en kachelwinkel
- Brandhoutleverancier
- Meubelwinkel
- Grillwinkel
- Verwarmingsapparatuur leverancier
Over Direct Stoves
Geschreven door het bedrijf
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Contactgegevens
Wellington Road South 137, SK2, Stockport, Verenigd Koninkrijk
- www.directstoves.com
Over 20 Years Trading
4,0
Goed
286 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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All good no problems
Great communication and tracking for delivery.
29 mei 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Jessy,
Thanks for your review.
We're glad that you had such a positive experience in ordering from Direct Stoves.
Please let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Installation and fire were great…
Installation and fire were great quality, all staff and installers were professional and provided guidance throughout. Really happy with end result, thanks to you all.
12 mei 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Keith,
Thanks for your review.
We're pleased to hear that the installation went well and that you were pleased with the service received from our team.
If we can offer any further assistance, please don't hesitate to get back in touch,
Kind regards,
Direct Stoves & Fireplaces
AVOID IF POSSIBLE!
AVOID IF POSSIBLE!! I sincerely believe the business model of this company is to promise a fast delivery (supposedly two days) so that you fall on the trap of ordering from them instead of the many other options available at the same price, and then simply not fulfilling their promises with out of stock and delivery issues that are not real.
I ordered a Kamado Joe BBQ that was supposed to arrive in two days. I was contacted on the day in which was supposed to arrive saying that it was out of stock (although the web page continued showing that the BBQ was on stock). At the same time they created a promotion that said that you would receive a free DoJoe with any delivery. I asked if this would be also the case for my order and that if not I would have rather cancelled and order again, to classify for the promotion. I was begged not to cancel and promised the DoJoe. It is going to be 2 months since I first ordered next week, and I have still not received the DoJoe (the BBQ arrived 3 weeks after promised).
Dealing with this company has been a complete nightmare, they are unresponsive and unprofessional, I should have ordered from somewhere else and would have been enjoying my order for months!!
18 april 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Diego,
Thank you for your feedback.
We are sorry for any inconvenience regarding the order placed. Because of the unprecedented demand for outdoor heating appliances within the last few months, there have been some occasions where items have fallen out of stock unexpectedly before the website could be updated to reflect this. This has then necessitated awaiting new stock from the relevant supplier(s).
Our dispatch team has been chasing the supplier for the DoJoes to try and ensure that these are delivered to customers ASAP. Because the delay has been on the part of the supplier, we are to a certain extent reliant upon whatever information they can give us insofar as lead times. In your case, because you had purchased the BBQ shortly before the free DoJoe promotion came into effect, our team had agreed as a gesture of goodwill to have the item sent on a later delivery.
Our apologies again for any frustration. If you are in need of any further advice or updates then please do not hesitate to contact Dispatch via 0161 376 4191 (option 2) or email dispatch@directstoves.com.
Kind regards,
Direct Stoves & Fireplaces
I genuinely regret ordering from Direct…
I genuinely regret ordering from Direct Stoves. I spent nearly £3,000 based on what I now know were blatantly misleading claims on their website.
The items I ordered were clearly marked as “in stock” with 48-hour delivery—a major selling point. I placed my order expecting prompt fulfilment. Instead, I received a damaged barbecue and was later informed that several key items (worth hundreds of pounds) were not actually available, despite the website still showing them as in stock weeks later. Even now, they continue to advertise these items as available, when they’re clearly not. This isn’t just incompetence—it’s false advertising.
To make matters worse, they offered a refund based only on a discounted price, despite the fact that I will now have to source the missing items individually at full cost, because the original bundle can’t be re-purchased in full. When I raised this legitimate financial loss and the blatant misrepresentation, I was met with corporate excuses, denial, and dismissiveness.
I’ve wasted time, money, and energy chasing something that should’ve been straightforward. I’ve lodged a formal complaint with the finance provider under Section 75, and I’ll be reporting them to Trading Standards and the ASA for misleading advertising.
Avoid Direct Stoves. The slick website hides appalling service, misleading practices, and a complete lack of accountability. Shop elsewhere unless you want stress, delays, and disappointment.
28 mei 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Jack,
Thanks for your review. We are sorry for any inconvenience relating to your order.
We can see that you had ordered one of our BBQ and accessory packages. While the items included were in stock at the time of purchase, we have recently been seeing an unprecedented demand for outdoor heating products which has in some cases meant that items have fallen out of stock before the website can be updated to reflect this.
We can see that our Dispatch team contacted you within 24 hours of purchase, and prior to the dispatch of any goods, to advise that some of the accessories would follow after the initial delivery of the BBQ. None of these were items that would prevent use of the BBQ and the vast majority of the package was delivered as expected.
As you mention, you then requested a refund for the delayed items. Because you had purchased the package at a discounted price, we would only have been able to refund the price of the individual items to include the level of discount provided. We are sorry to hear that you felt it necessary to try and source these items elsewhere, but we’re afraid that this was entirely your decision and we cannot account for the pricing and availability of goods ordered from other retailers.
Regarding the damaged BBQ, we certainly appreciate your disappointment and would stress that this issue has been raised with our supplier. Based on the photos which you have provided of the appliance, which appear to demonstrate a crack in the internal ceramic lining, this is more consistent with a manufacturing fault than damage sustained in transit.
Unfortunately, we are unable to open every box and check over every unit received through our warehouse prior to dispatch. With the issue reported in mind, the supplier has been asked to look into this and advise ASAP regarding a replacement, with our team in regular contact to try and expedite this.
If there is anything else that we can do to assist at this stage, then please do not hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
A good experience
Helpful staff that are most helpful and make the purchase and support process as simple as possible.
13 mei 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Anthony,
Thanks for your very kind review.
It's fantastic to hear that our staff were so helpful and supported you in making a purchasing decision.
Please let us know if there is anything else that we can do to assist,
Kind regards,
Direct Stoves & Fireplaces
I am very happy with my purchase from…
I am very happy with my purchase from Direct Stoves. They delivered promptly and the delivery company they used were excellent, keeping me up to date on times. Their price was very competitive and I would use again.
6 mei 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Jacqueline,
Thanks for your review.
We are thrilled to hear how happy you are with the purchase and in your experience with our delivery partner.
As you mention, we aim to offer the most competitive prices that we can. It's great to hear that you'd consider ordering from us again on this basis.
Please don't hesitate to get in touch if we can help with any future orders,
Kind regards,
Direct Stoves & Fireplaces
Great service
Great service. Good communication. Would recommend.
1 mei 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Tom,
Thank you for your review.
It's great to hear that you were impressed by the service received from Direct Stoves.
Your recommendation would mean a lot to us. If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
A fast and straightforward completion…
A fast and straightforward completion of my order from the day we bought the stove online to delivery 48 hours later as scheduled.
The delivery time was arranged and the stove was delivered on time on the scheduled day.
16 april 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi,
Thanks very much for your kind review.
It's good to hear that delivery was as quick and straightforward as we've come to expect.
If we can offer any other assistance, please don't hesitate to give us a call,
Kind regards,
Direct Stoves & Fireplaces
Great value and service
Great value and service, no complaints at all.
18 april 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Steven,
Thanks very much for your kind review.
It's great to hear that you have been impressed by our prices and our level of service.
If we can offer any further assistance, please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Happy customer
Efficient service and delivery. Very happy with our beautiful stove.
21 april 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Sandra,
Thanks very much for your kind review.
It's fantastic to hear that you were impressed with the efficiency of our delivery service, and with the stove received.
If you happen to need any further advice or assistance, please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Nice product with some small issues
Nice product. Good communication with Direct Stoves, however stove came from a third party supplier who were not good at communicating. Stove arrived without warning from delivery company. Also 1 litre of fuel not included as advertised and “matching “ spigot was black with a can of spray paint to paint it yourself- not acceptable at the price of unit. Finally the set up instructions were incredibly hard to find on the manufacturers website. I suspect these issues are more with the manufacturers than Direct Stoves, but they might want to raise them with the suppliers.
26 maart 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Chrissy,
Thank you for your review and for your order.
We are sorry for the issues experienced with the delivery and user instructions for the relevant stove.
As we understand this from communication with the supplier, they had experienced a few issues with the stove manufacturing and finishing process which had meant some disruption to services. This is a relatively new product within their range and such issues should hopefully be resolved going forward. We do appreciate your feedback so that, as you quite rightly state, we can raise this as a matter of constructive criticism.
If there is anything else that we can do to assist, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Bought two Firefox stoves
Bought two Firefox stoves. One was purchased Dec 2024 and fitted Dec 2024. The other was bought and fitted Jan 2025. That makes them 3 and 4 months old. Both stoves are rusting. I expect new stoves to last years, not months!
The first person I spoke to was not interested
The second person was ok and gave me an email.
I emailed and they keep coming up with lots of excuses with why they will rust and told me to paint them! They are new stoves!
There is no condensation. All I am given is excuses for why stoves rust. These are newly fitted stoves they look terrible
I have spoken to people who have had stoves for years that have not rusted.
7 april 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Julie,
Thanks for your review.
We can see that our customer service team has contacted you on multiple occasions to advise regarding the issue reported and that we have also tried contacting you today to discuss your review.
As we're sure you're already aware, wood burners are generally crafted from steel or cast iron components. As such, if exposed to moisture then they can begin to rust over time.
This is not indicative of a product fault and is the natural result of oxidation. Rust arising from environmental factors very much depends upon the level of moisture to which they are being exposed and the regularity of exposure. As such, this can absolutely happen within a few months and in the absence of any product defect.
Our customer service team had offered a list of possible sources for moisture but our best advice regarding wood burning stoves is that rust "can happen if rainwater or condensation makes its way down the chimney, especially if the flue isn’t properly capped or sealed. Rust can also appear if the stove is cleaned with a damp cloth and not dried properly afterward".
Aside from addressing these possible causes, resolving the issue by applying steel wool and wiping first with a damp and then a dry cloth to remove rust particles would be our suggestion. After that, applying a heatproof stove paint to retouch the stove finish would also be advisable.
We are sorry to not be of more assistance but trust that this information will be of use in identifying and resolving the problem. Let us know if we can offer any other advice,
Kind regards,
Direct Stoves & Fireplaces
gas stove
good advice from the store. An issue with order we communicated and resolved. Fitters did a great job.
9 april 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi David,
Thanks for your kind review.
It's great to hear that our showroom team was so helpful and that you were impressed with the customer and fitting services received.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Excellent service
Excellent service, very friendly and efficient! Adapted our order to suit our requirements and very speedy delivery. Top drawer service.
4 maart 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi James,
Thanks for your review.
It's great to hear that our Sales team at Direct Stoves was so helpful and that you were impressed with the speed of delivery.
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Large selection of stoves to choose from and at very reasonable prices
Large selection of stoves to choose from for every budget, size and style.
Very helpful customer service. Any email correspondence was answered often within hours of sending.
Quick delivery with updates from the driver regarding arrival time.
Overall very happy with my stove. Looks great. Provides a great heat, so much so that I have to keep the living room door open or the room gets too hot.
2 maart 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi,
Thanks very much for your review.
It's fantastic to hear that you were impressed with our range of products. We're also glad that the delivery process was as quick and well-conveyed as we've come to expect from our delivery partners.
If we can offer any further assistance then please don't hesitate to get back in touch,
Kind regards,
Direct Stoves & Fireplaces
Purchased a Stovax Stockton 5.
Purchased a Stovax Stockton 5.
Unfortunately the first one had received serious damage in transit. The damage was so obvious I didn’t accept the delivery.
However, Direct Stoves customer service were spot on. No quibble and immediately despatched a replacement which to suit my diary was delivered one week later.
That is called stepping up to the mark. Well done Direct Stoves and thank you.
21 februari 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Bob,
Thank you for your kind review.
We were sorry to hear of the issue experienced with the delivery but we're glad that our customer service team was so helpful in getting the replacement sorted.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Excellent customer service
Excellent customer service, coupled with best price
15 februari 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Lee,
Thanks for your review.
It's great to hear that you've been impressed with our customer service as well as our pricing.
We trust that you'll let us know if we can offer any other advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Using your website was an easy…
Using your website was an easy experience, Although we have yet to unpack the stove and fit it. The fire arrived well on time, at a good price. Disappointed with the delivery man who arrived without any prior arranged time or warning at 8.15am , I think he was having a bad day and wasn't very helpful.
30 januari 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Robert,
Thanks for your kind review.
We're glad that you found our website to be easy to navigate and that you were impressed with our pricing.
This said, we're sorry for any inconvenience relating to delivery. Our delivery partners will try where possible to give notice for delivery dates, though delivery times are often dependent upon driver routes and not always confirmed ahead of the day of delivery.
We do appreciate your feedback so that we can try and ensure the best possible service going forward. Please let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Changed our order
The original stove I ordered had severe delays in manufacture, but in the end I re-ordered a smaller one which turned out to suit our situation perfectly. Once re-ordered it came quickly and was very well packed.
I also talked via email quite a lot with the sales team and they were extreemly helpful.
20 januari 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Alison,
Thanks for your review.
We are sorry for any inconvenience relating to the delay on the original order. This said, it's great to hear that our Sales team was so helpful in finding an alternative.
Please let us know if there is anything else that we can do to assist,
Kind regards,
Direct Stoves & Fireplaces
Fantastic service
Fantastic service from ordering online to the quick delivery.
What I liked is having a customer service tel number to call for advise, they were so friendly and helpful.
Highly recommend
30 januari 2025
Review zonder uitnodiging
Antwoord van Direct Stoves
Hi Nicky,
Thanks for your very kind review.
We're glad that your experience in ordering online was so positive. It's also great to hear that you were impressed with the service received from our team.
Your recommendation means a lot to us. Please don't hesitate to let us know if we can offer any further advice.
Kind regards,
Direct Stoves & Fireplaces
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