Doctorspring -Ask a Doctor 24/7 Reviews 

It says on their website that they typically answer the question within a 2 to 6 hours window.
I submitted my question yesterday, not only Iit hasn't been answered yet, but also I have been logged out of my account. The password recovery option doesn't work either. And so far no response to my email.

Their customer service is really bad. I made payment and asked them to get back to me but one response. They use to be fast and efficient but lately it seems more like a scam of a company. I've already file a dispute claim with my credit card company against their company.

These people gave me a disclaimer about giving medical advice instead of medical advice. They signed me up for repeat monthly payments on PAYPAL that I might not have noticed for years.

Only interested in money, will not provide any written record of advice! Avoid!!

On 2/5/25, I contacted “Ask a Doctor” to get an answer for my question. I was
informed the charge would $5. So, I
asked a simple question, got a simple answer, and then I saw that my credit card was dinged for $46! Honestly, that
transaction smacks to me as a “Bait and Switch” ploy, and I respectfully ask
for a refund of $41so that we can part
on friendly terms.

Sincerely, Francis Trowbridge

Absolutely outstanding experience with DoctorSpring. I have Heart disease and needed to clarify a number of very technical points that my own cardiologist was unable to explain clearly. Dr Makode, one of their cardiologists answered all of my questions and helped me better understand my diagnosis and prognosis. Thank You DoctorSpring and Thank You Dr Makode, Outstanding serviceI’m

Dr. Murugan helped me with my queries about my medical condition. I was confused and anxious about my symptoms, so I tried using Doctorspring and sought a consultation with a specialist. The Doctor responded in less than three hours. He gave me a coherent and straight-to-the-point answer and ruled out my judgment about my medical symptoms, relieving my anxiety. The context he provided was very helpful, and I also learned more about the condition. He is an expert.

Doctorspring is helpful, especially for people who want quick answers from medical specialists.

I worked with Dr. Sagar Makode, specializing in cardiology. The quality of the communication was excellent, which is not something one can say about all online doctor services. He clearly knows his discipline and patiently answered my detailed questions. There are some antiquated promotions on the web site which are no longer offered as of this writing. They need to clean up a web page, in short. But the value one looks for in a service like this is the confidence and clarity in the answers one receives. And on this front, Doctor Spring excels.

Great communication and response time is very important. Allowing a couple of follow-up questions is also extremely helpful. Medical follow-up Questions which for some reason I just can't get from my own provider as they seem to put up so many Shields/ dividers between myself and the specialist especially when it comes to radiology. I guess they assume the lay person doesn't have the knowledge which is not always a good assumption. I really appreciate. It's great to understand and have control of your health questions from true experts. Without the intimidation factor. Thanks again, keep up the good work.

Dean

Dr. Makode's (a cardiologist with Doctorspring) response to my query was thorough and accessible. It was delivered in less than 24 hours. I had new information (from wrist monitor) about a cardiac parameter I wasn't previously aware of. I wasn't sure of its significance. Dr. Makode put the new information in context, allowing me to make an informed decision about next steps.

Before I paid I thought I would be talking to a doctor based in the States with a board certification there. The old bait and switch. In addition, the doctor seemed to contradict a good bit of information that I had gathered from other doctors. As I am dealing with a very serious issue it is distressing. I dont know- I am not a doctor, but it seems strange that it was such a different opinion.

Today my bank identified a fraudulent transaction on my credit card but instructed me to contact Ask a Doctor. They asked me for a £5 membership fee before they would give me any kind of assistance regarding a FRAUDULENT transaction. I am not at all impressed.
EMBARRASSED UPDATE; this was for a membership which I didn't know about or had forgotten. AAD have within 2 hours replied, cancelled, and refunded. I have therefore upgraded them to 5*.

This is an excellent service and worth every penny. High standards of care in my experience.

I underwent surgery in April 2022 and had a lot of questions and concerns, especially because although there was improvement in my condition, the surgery was not a 100% success. Dr. Susanka responded quickly to all my questions and concerns and helped me understand the very unusual clinical aspects of my case. He was very informative and in the end I felt confident that my treating physician did an excellent job in caring for me. I highly recommend Dr. Susanka and will definitely use the DoctorSpring service if needed in the future.

Super happy with this platform. They gave me honest and WORDY feedback. Like the answers were really long and full of quality information. I was pleasantly surprised.

Yes it takes a little longer to respond I.e 4hrs or so. But the time waited is WORTH IT.

My daughter insisted I get a second opinion and I found DoctorSpring's web site by chance. I signed up for a consultation and I am so glad I did. The cardiologist assigned to my request gave me a succinct but informative opinion that matched exactly the prior opinion I had received after two echograms and two office visits. Great service at any price!

I went to my local GP today and with further examination came to the exact conclusion as The Dr. who helped me on here had. My second consultation also went great. My response time was very quick as well. thank you

Wonderful experience with very detailed and compassionate doctor!

Doctorspring - Doctor V. Sasanka is an incredibly kind and compassionate man and physician. I couldn't have asked for better advice, concern, understanding and a pin point accurate response to my situation. His quickness and helpful follow-up advice resolved my concerns. God I wish I lived closer as I would want him to be my permanent urologist! I so highly recommend him! I wish him all the best! - John F.

The doctor was very helpful and took his time to explain my results in layman's terms. I really appreciate it. I got much more info from the doctor than I expected, and could tell that he read my question and test results thoroughly. Highly recommended.