Great staff and great mattress thank you. So nice to get away from memory foam at last. The plastic wrapping was really dirty and made a bit of a mess getting it up the stairs but that's presumably... Toon meer
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Lees wat reviewers zeggen
Delivery and collection of old mattress went like clockwork. Lovely comfortable bed although haven’t noticed the ‘ice’ part yet, probably down to the weather!
Mel was fantastic, really helpful even though we came in twenty minutes to closing... she couldn't have been more patient and informative. We ended up confirming the order then and there. She offered... Toon meer
Great service in the store, and delivery as well. Completely faultless. All staff were really friendly, and answered every question we had. Delivery drivers were very friendly, and careful bringing th... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Bognor Regis Retail Park, PO22 9TR, Bognor Regis, Verenigd Koninkrijk
- 01243963510
4,8
Uitstekend
282 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dreams have been excellent both times…
Dreams have been excellent both times we have been to purchase a bed and mattress from their Bognor Regis facility they are helpful professional experienced and knowledgeable every thing is perfect with them from walking in the store until delivery they communicated everything with us they do a fantastic job/service a special thank you to Melissa she is an asset to your company thank you
11 december 2023
Brilliant service and knowledge
31 december 2023
Review zonder uitnodiging
Fantastic!!!!!
We had amazing service from Mark, had great sense of humour in the Bognor Regis store. Saved us a huge amount of the mattresses we bought. Delivery was very fast, on time and the delivery guys too were great. Wore shoe protectors so no dirt on carpet. We love our new mattress and have the most restful sleep now. Thank you
4 december 2023
Store advisor was great
Store advisor was great, knowledgable about products and took care not to rush me. I was able to use a sleep position diagnostic tool which suggested a number of products in a range of prices. The mattress I bought is perfect for me.
1 december 2023
Great Staff
Friendly helpful advice from Mark at the store who explained the benefits of a range of different products.
17 november 2023
Excellent service
We were received very well by the staff. They offered us tea and coffee. They also offered us to use the machine to find out which mattress is best for us, that was a great experience.
4 november 2023
We wanted a four foot bed
We wanted a four foot bed. RESULT. Zno problem. The manager made everything so easy. Mattress was just right. And the choice of drawers.. When delivered the men were so clean, covers on there feet, took away all the packaging. No mess. GREAT.
4 november 2023
HOME FROM HOME
The way we were welcomed as soon as we stepped into the shop..Spent alot of time with us,offered tea or coffee ,while my husband was being shown with testing different matresses and advising on what Matress would be right for him.Alround wonderful perfect
3 november 2023
Great experience
Great experience. We thought we would be spending the day looking round mattress shops trying to find the right one but first shop we went to was dreams in Bognor and we found a number of mattresses that we liked. We were helped through by helpful members of staff purchase and delivery were straight forward and they kept us informed of delivery time night before and when on route. All in all much easier than we were expecting
27 oktober 2023
The store to visit
Great professional service with honest helpful assistance in choosing our mattress.
9 oktober 2023
New Mattress
Mattress delivered on time, both the sales person at the store and the delivery men were very friendly and helpful. Mattress is very comfortable
21 oktober 2023
Dreams - excellent experience
The experience at Dreams was very smooth, very informative but not pushy in the slightest. The use of the computerised sleep system helped us to decied on the mattress. Timea was an excellent host and very informative with lots of honest advice on the correct and necessary approach to purchasing such an important item.
11 oktober 2023
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Dreams / Nightmare
To all future customers of dreams , make sure that the salesperson puts you on their mattress tester , In my opinion it's a must when purchasing a new mattress . The collection and replacement has been a nightmare from one of the unhelpful delivery drivers
27 september 2023
Review zonder uitnodiging
Antwoord van Dreams - Bognor Regis
Good afternoon Peter,
Thank you for taking the time to leave us your review.
I am sorry to hear that you did not find your original mattress suitable and that the exchange process was not a smooth one.
I certainly want to look into this for you, but I note that you did not submit your order details with your review. As such, we have requested this information via Trustpilot and hope to receive this soon.
Many thanks,
Kishan
Had the bed for a couple of weeks and…
Had the bed for a couple of weeks and we are sleeping so well now. Didn’t realise how poor our old mattress was and what a difference it has made.
22 september 2023
Excellent experience from store to…
Excellent experience from store to delivery. I won't buy bed anywhere else now.
22 september 2023
Great service lots of emails
10 september 2023
I had no problems with showrooms
I had no problems with showrooms, great service and the delivery men were on time, helpful, respectful and courteous. Great service highly recommended.
8 september 2023
Helpful staff but not enough computers
The staff member was helpful, directed us to clearance so saved us some cash, but then we had to wait for about 15 or more minutes for a desk to become free so we could process the delivery etc . Not particularly efficient. Free delivery is good, obviously!
24 augustus 2023
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