Visited the Carmarthen store. The store assistant advised us to try the Sleepmatch machine. It was really excellent as all the mattresses recommended for us by Sleepmatch were so comfortable and any o... Toon meer
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Lees wat reviewers zeggen
Hoping sincerely my wife will sleep peacefully with as little pain as possible have greate assistance in sitting up when HAVEING coughing bouts every morning usually in early hrs withoute using muscle... Toon meer
Visited the Carmarthen store last week, and were very ably assisted by Abi, who was able to answer all our questions, whilst giving us plenty of advice and enough time to test a number of mattresses.... Toon meer
My son can't sleep on his new bed as it's so uncomfortable for him. Apparently we have to wait before we can getvit exchanged. It's unacceptable that the floor is more comfortable & we have to wai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 4 Stephens Way, SA31 2BG, Carmarthen, Verenigd Koninkrijk
- 01267 611606
4,8
Uitstekend
145 reviews
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Great experience
The salesperson in Carmarthen was extremely helpful when I was trying to choose a mattress and I was able to try out a mattress testing machine. The mattress was delivered within a week very efficiently and all packaging was taken away and the care of it was explained. I have had the mattress just two weeks and am really pleased with the comfort. I have not given a ten only because I have had it such a short time. So far so good.
19 mei 2024
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The best aftercare service I’ve ever had.
Well I have to say you know how good a company is when things go wrong.
The response from Peter who has dealt with our complaint has simply gone above and beyond.
I can’t thank him enough for what he has done and following his actions I can honestly say I’m going to come back and keep buying from Dreams and recommend Dreams to all.
Great service!! Probably the best I’ve ever had.
22 maart 2024
Review zonder uitnodiging
Antwoord van Dreams - Carmarthen
Good afternoon
Thank you for taking the time to speak to me today. I am sorry for the issues you are having with your mattress.
As discussed we have sent the pictures to Tempur for them to review, and we will be back in contact with you shortly.
Many thanks
Peter
Wonderful service in the store in…
Wonderful service in the store in Carmarthen. Would recommend Dream's if looking for a new bed.
6 maart 2024
Review zonder uitnodiging
Positive experience of the Carmarthen store!
Visited the Carmarthen store last week, and were very ably assisted by Abi, who was able to answer all our questions, whilst giving us plenty of advice and enough time to test a number of mattresses. We (awkwardly!) decided to change our order the next day, but all the revised paperwork etc was handled efficiently, and we left with a very positive view of the store and its staff, who definitely went 'above and beyond'.
1 maart 2024
Review zonder uitnodiging
I had a great experience
I had a great experience purchasing a new mattress and pillow in the Dreams store Carmarthen. Lee was very knowledgeable and explained the properties of each mattress in detail. I am very pleased with the whole process and would recommend the store .
29 december 2023
Review zonder uitnodiging
Great from start to finish
So easy to deal with. From start to delivery. Well mannered staff, a real desire to see us Happy. Thank you
23 december 2023
The whole experience was really good
The whole experience was really good. From being in the shop to make my choice, to delivery. Whole process was painless and everyone was really helpful.
7 oktober 2023
i must say after my review dreams got…
i must say after my review dreams got in touch and have resolved the problem quickly and efficently and can only praise the way they reacted to my issue thank you
27 september 2023
Review zonder uitnodiging
Looking for an electric bed and Dreams…
Looking for an electric bed and Dreams had a good selection at a reasonable price
22 september 2023
Review zonder uitnodiging
Excellent bed great service
Excellent bed at a very good price and excellent service by delivery/installers
24 september 2023
Amazing staff
Amazing staff. Really welcoming straight to the point really cared about what I wanted and needed. Amazing!
6 september 2023
Review zonder uitnodiging
Excellent service beginning to end
From walking into the Carmarthen store to the delivery we found the staff friendly and very knowledgeable. Kept updated about delivery and a phone call from the deliver lads.
24 augustus 2023
Great Sales Service at our Local Dreams Store
The sales advisors at our local Dreams store were extremely helpful and friendly. We were made to feel welcome in the store, not rushed and were able to take our time considering and making our purchase. Special thanks to Abigail and Lee.
19 augustus 2023
Review zonder uitnodiging
An easy stress-free process
An easy stress-free process of ordering the bed and arranging delivery. The delivery drivers were friendly and professional and did a great job. The bed is really comfortable and attractive. I'd recommend Dreams.
23 juli 2023
Perfect . From the start....easy parking at the
From the start....easy parking at the store to the delivery of the mattress, every was perfect.
Staff at the store were knowledgeable, very patient, gave me enough time to choose , not too pushy but gave me their expert opinion. I had a choice of delivery times, and the drivers were very friendly and delivered when stated. It's the first time I have used dreams and it won't be the last.
20 juni 2023
Problem free ordering on-line
Problem free ordering on-line. Delivered on due date. All great.
21 mei 2023
Lovely helpful staff
Allowed to browse the selection in my own time but when I needed help they were instantly available, offered me a pillow for a true test of the bed. Very pleasant staff.
12 mei 2023
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