Amazing service from Deen very nice funny and helpful man really know his job he introduced a variety of mattresses for us and really help us to decide what we really need thank you.
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Lees wat reviewers zeggen
Brilliant experience from start to finish, sales reps were great in store. I chose a mattress after doing an assessment on the bed-machine, was offered hot chocolate in store. Bought my bed, and it c... Toon meer
Absolutely great experience delivery on time built in less than half hour with tv fitted aswell no mess all boxes taken with them and shown how to use bed and tv. Best purchase ever nonore night pain... Toon meer
Great instore experience at the Charlton store - sales person knowledgeable and attentive. Bed delivered within scheduled timeframe and quickly assembled by the deliver crew. So far so good enjoying... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Stone Lake Retail Park, SE7 8LU, Charlton, Verenigd Koninkrijk
- 02083 050280
4,8
Uitstekend
214 reviews
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Great service
30 september 2023
Blown away by incredible service
We were approached as we entered the store by Laud, he greeted our family and took the time to help us throughout our visit. He directed us to the magic sleep bed that calibrated us, and was clearly very knowledgeable on every bed in the store.
He then showed us all the different beds that we liked for the next hour, with all the ones that were calibrated to us, then we decided on an electric bed that rises and he made sure that we would have a mattress that will also be able to curve so we can get full use of the beds functions. We were not going to buy anything on this visit but we left with the bed base and 2 Tempur pillows that Laud let us try and we couldn't leave without!
He also made us all drinks and took an acute interest into our needs and gave us the celebrity treatment the entire time. He explained that there was a 0% interest option of payment which made our 'dream' come true and allowed us to buy the products. Furthermore, when I thought he couldn't get any better, he asked if we drove to the store and made sure to not allow us to get a parking ticket without me even asking.
We are highly satisfied and will be returning soon to purchase a mattress!
2 september 2023
Review zonder uitnodiging
Trust the services of dreams
The delivery and the installation process was very well delivered. The handy men did their job thoroughly and I would say that I’m impressed with how they were accurate with the estimated time to start and finish the installation. Afterwards, they talked me through on how to use the newly installed TV bed and every information I need to know. Good customer service I would say.
15 juli 2023
When we purchased our bed the assistant…
When we purchased our bed the assistant couldn’t have been more helpful and was really nice.We have exactly what we wanted. When the men came to deliver and fit the bed they came on time, were very helpful and pleasant. In all, our experience with Dreams in Charlton was extremely satisfactory. Thanks to all involved.
4 juli 2023
Great service
Friendly staff at Charlton store and so helpful when I had to change delivery date, delivery was good with friendly guys and kept to time slot
15 juni 2023
Dreams come true.
From entering the store the service was first class, brilliantand helpful salesman. To the drivers who delivered .
10 juni 2023
Truly Dream Bed
I had an amazing experience of choosing my new bed at Dreams. The advisor was very welcoming and helped us with picking frame and a mattress. On the day of delivery everything run smoothly. They have delivered and put bed together first and mattress arrived just an hour later. Extremely happy with quality and the way it looks in my room! I chose very pricy mattress, but it is totally worth it, having the best sleep!
26 mei 2023
The assistant in shop was most…
The assistant in shop was most welcoming. I szid i was looking at buying a mattress, dhe directed me over to the machine that suggest the right mattress for you. The first mattress I saw was the one I had seen online but I was shown tbe new upgraded version, apart from few more extra springs it was tje same one. However online version was half price. The assistance checked online if the old version was still available it was, so I went home and ordered it straight away, with my saving of £600, am a happy bunny.
3 mei 2023
A great salesman who explained well and…
A great salesman who explained well and served us our requirements. The goods we bought also are very good so far, and even those who delivered the goods were very courteous and helpful.
25 mei 2023
Met a wonderful sales consultant who…
Met a wonderful sales consultant who even close to closing times helped me find a mattress discounted, applied a great discount, was friendly, helped me to my car with the mattress, duvet and pillows I bought. Great buying experience. Mattress is firm by soft. My daughter loves the mattress and so do I! Even at full price it would have been god value. The duvet is breathable, light but warm. The pillows could have been of better quality but I knew what I was buying when I bought them. Dreams in Charlton - Big thumbs up from me 👍
18 februari 2023
Dreams in Charlton SE7 is a great store…
Dreams in Charlton SE7 is a great store with amazing smiling, happy helpful staff.
It can be awkward trying the various beds due to them being very close to each other, therefore being awkward to access in the wheelchair.
7 april 2023
Review zonder uitnodiging
From start to delivery
From start to delivery. Everything was good very happy being able to try out in the showroom a big plus.and all the information was very good as well wood buy something in the future.5 stars
26 maart 2023
Excellent choice of mattress just under…
Excellent choice of mattress just under £500.00 and we find it so comfortable
They delivered exactly when they said and no issues at all !
Thanx all at Dreams
1 maart 2023
Excellent service
Staff at our local store were very helpful and not pushy. Start to finish excellent service. Tracking and delivery all went perfectly. The mattress we chose is firm and both myself and my husband have found it to be very comfy.
21 februari 2023
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