Staff were absolutely amazing, so helpful, we having been using this store for over 10 years now. Loved the mattress testing machine. Delivery & assembly was quick and efficient. We visited oth... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very helpful helping me find a new bed that was suitable for my needs . Bed arrived on tine delivery men were professional and friendly done a great job taking my old bed away and put together my new... Toon meer
We were served by the store manager and she was fantastic. We used the bed simulator thing and then tried about 5 different mattresses and for each one the store manager gave us the context of what t... Toon meer
Lynn was an absolute star! We found our perfect mattress with such ease all because of Lynn's knowledge and patience! We've never felt so welcome and there was no pressure to purchase anything, we... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 1e Riverside Retail Park, CM1 1AN, Chelmsford, Verenigd Koninkrijk
- 01245 252009
4,8
Uitstekend
267 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent sales staff and good range of…
Excellent sales staff and good range of products.
5 juni 2023
Review zonder uitnodiging
Very pleased
Mattress delivered when arranged by two friendly and helpful drivers. Store assistant knowledgeable and helpful when ordering and not pushy. Mattress fits the bill at a good price for what we want.
30 mei 2023
GREAT CUSTOMER SERVICE
Superb customer service from the minute we entered the Store. Sales staff listened to everything we said regarding mattresses and talked us through the different mattresses we tried.
14 mei 2023
Review zonder uitnodiging
The attention we were given in store…
The attention we were given in store was great. Eve explained everything, understood our needs, showed us a variety of mattresses and gave us time to try them out without any pressure of buying.
Buying was simple and quick.
The delivery team were great, kept informed and the guys were friendly and polite.
5 mei 2023
I recommend this store
I could not recommend this store enough! The lady that served me (Lynn) was very accommodating and helpful, she showed great interest in what I was looking for and helped me to achieve it keeping my budget in mind at all times. I was able to use the machine that determines what kind of mattress would be best suited for myself which was a nice touch and nice to know exactly what I should be getting. The service was great, absolutely no pressure to make a purchase, and was able to test out a variety of mattresses (and pillows) until I could decide which one to go for. The prices are very reasonable compared to other stores I previously went to and they offer free delivery and also take the mattress to the room for you too. Overall a great experience and I am happy with my purchases.
5 mei 2023
Friendly service, great product!
Great customer service when buying from someone who was really helpful.
Fantastic bed. Well made. Lovely fabric. Delivered on time by a very professional team.
20 april 2023
Great service in sales and delivery
14 april 2023
Excellent customer service from the…
Excellent customer service from the Chelmsford store team
1 maart 2023
From the shop to the salesperson was…
From the shop to the salesperson was great.Very welcoming and helpful
30 maart 2023
Excellent In Store Service.
The store was very well presented. We were allowed to browse on our own for some time before being approached by a salesperson. Maria had excellent product knowlage, listend to our needs and gave us some good advice to help us choose our new bed and matttress without trying to push us over our budget. A very pleasent experiance from start to finish.
11 maart 2023
Review zonder uitnodiging
Good service in store
Good service in store
Delivery on time and the delivery men very respectful and helpful
17 maart 2023
Very helpful staff in the store gave us…
Very helpful staff in the store gave us plenty of information and help to make an informed choice. The product was delivered on time and in great condition by two guys who went out of their way to make the process smooth.
14 februari 2023
The service was impeccable
8 maart 2023
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
We specifically ordered grey you sent a…
We specifically order grey you sent a white mirror
18 februari 2023
Antwoord van Dreams - Chelmsford
Dear Mr Lander
Thank you for taking the time to speak with me. I can confirm that we have clarified that the issue you have reported was actually an experience with another retailer, and that you were happy with your experience with Dreams.
Should you need any help or assistance in amending this review, please do not hesitate to contact me.
Many thanks
Peter
Sales assistant was so helpful
Eve was great, found exactly what we wanted and we could try it out in store. Mattress was on sale so even better. Quick and FREE delivery when some stores wanted £40-100 for that!
12 februari 2023
Review zonder uitnodiging
helpful
helpful visit that led to a good match for our needs
12 februari 2023
Review zonder uitnodiging
Very helpful staff
Very helpful staff. Pleasant surroundings and a good selection of mattresses.
16 januari 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.