Staff were absolutely amazing, so helpful, we having been using this store for over 10 years now. Loved the mattress testing machine. Delivery & assembly was quick and efficient. We visited oth... Toon meer
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Lees wat reviewers zeggen
Very helpful helping me find a new bed that was suitable for my needs . Bed arrived on tine delivery men were professional and friendly done a great job taking my old bed away and put together my new... Toon meer
We were served by the store manager and she was fantastic. We used the bed simulator thing and then tried about 5 different mattresses and for each one the store manager gave us the context of what t... Toon meer
Lynn was an absolute star! We found our perfect mattress with such ease all because of Lynn's knowledge and patience! We've never felt so welcome and there was no pressure to purchase anything, we... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 1e Riverside Retail Park, CM1 1AN, Chelmsford, Verenigd Koninkrijk
- 01245 252009
4,9
Uitstekend
265 reviews
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Really helpful in store did sleep…
Really helpful in store did sleep mattress test and my mattress is perfect thanks
18 januari 2026
I have been looking for an affordable…adjustable bed
I have been looking for an affordable adjustable bed for some time and had looked at numerous outlets and online sites with none that where either in my price range or of good quality. That was, however, not the problem with Dreams. I was greeted by Lynn and given time to browse (no hard selling used), appropriately, I was then asked what I was looking for. The bed is for my 83 year old mum who's also blind and disabled and having had a long stay in hospital. Lynn spent the appropriate amount of time explaining what options where available and listened to my quite specific requirements. She gave options that where best suited including NOT selling the most expensive mattress as it wouldn't have been right. I left to consider my options and given a printed quote and contact details.After I (eventually) made the decision the next day, a colleague picked up where I left off Inc offering tea/coffee and patiently updated my new requirements so I could compare. Sealed the deal and also found an additional code to further lower the price (plus 20% off the frame, free delivery, free bed assembly, free mattress protector!!!) sorry for the long review but compared to other outlets, the customer service and all in all service was great. Thank you.
10 februari 2026
Review zonder uitnodiging
An excellent service.
From the moment we walked in the store and until our bed and mattresses' were set up the staff could not have been more helpful. An excellent service.
7 januari 2026
Staff were absolutely amazing
Staff were absolutely amazing, so helpful, we having been using this store for over 10 years now.
Loved the mattress testing machine.
Delivery & assembly was quick and efficient.
We visited other bed shops, just not the same atmosphere as Dreams Chelmsford.
Can not recommend highly enough.
8 februari 2026
Great service
Great service. The assistant was very professional but not pushy. Answerd all our questions and even laughed at my jokes.
6 februari 2026
Shop staff were knowledgeable
Shop staff were knowledgeable polite and very pleasant. We were offered a coffee which we declined but it's a lovely, especially as it was snowing outside. Delivery arrived on time and driver and co driver were pleasant and friendly.
5 januari 2026
Sales not pushy very knowledgeable…
Sales not pushy very knowledgeable staff
Kept informed of delivery all the way
Only downside was installations didn't supply or fit bed frame legs however customer service will be addressing this
31 januari 2026
Delivery was on time & within less than…
Delivery was on time & within less than hour I guess they fixed the bed. service was good.
30 januari 2026
Staff friendly and helpful.
Staff friendly and helpful.
Product just what I wanted.
Sleeping well.
23 januari 2026
Staff helpful
Staff helpful, gave time to assess and decide which mattress would be best for me.
Delivery men helpful, no problems
Pleased with the new mattress.
2 januari 2026
From Store to Install: Great Service, nice beds, timely and smooth delivery
We ourchased two bed frames from the Dreams Chelmsford Store. Excellent service by Maria in the store. Knowledgeable, friendly and kind. Thereafter, a timely and smooth delivery. The two member delivery team was professional and courteous. They nicely assembled the two beds. The beds are nice. We are happy. One feedback is that the beds gave off a strong chemical smell, which took a few days to dissipate.
10 december 2025
Had fantastic customer service from the…
Had fantastic customer service from the moment we walked into the store, we used the sleep machine whilst the assistant went to make us a drink, once she returned we set out to find our mattress the assistant was very knowledgeable and very helpful, everything was explained to us, delivery was just as good, we are enjoying our good nights sleep, thank you dreams excellent from start to finish. Can’t remember the assistants name, she was a credit to the company, we shopped on a Sunday in Chelmsford store.
23 november 2025
Great service
The whole experience was good from start to finish the staff in the Chelmsford branch were really helpful and made sure we purchased the right mattress and the two men who delivered the mattress were exceptionally helpful.
5 december 2025
Knowledgeable sales rep and prompt delivery
Salesman knew all about the bed told us everything, when ordering, arranging delivery and building bed, very straight forward took just moments.
Delivered on time, built the bed and took old one away.Perfect
14 november 2025
Excellent staff...very understanding…
Excellent staff...very understanding and helpful, the lady I spoke to did everything she could to help me find the right pillow as I suffer from neck problems...her advice was very good
22 november 2025
Review zonder uitnodiging
Rome was brilliant in dreams Chelmsford
Rome was brilliant in dreams Chelmsford
6 november 2025
Review zonder uitnodiging
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