The lady was so helpful, we tried the sleep match and she showed us the mattress that would suit us. No pressure to buy, made us a cup of coffee to discuss with each other our options.
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Lees wat reviewers zeggen
Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think... Toon meer
In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text th... Toon meer
Rob (stanway, colchester branch)was very accommodating, friendly, easy to chat to. Very knowledgeable and not pushy, which i liked. Tried a few mattresses after trying out the "sleep machine"...and... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
The Tollgate Centre, CO3 8RG, Colchester, Verenigd Koninkrijk
- 01206 575352
4,8
Uitstekend
342 reviews
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Deserved credit
Customer service in store was excellent, no chasing around like some stores.
Given clear and understandable advice/guidance.
Delivery came early on the day, which was good.
All members of the team were professional and polite.
Dreams being a first for me was very positive experience and therefore one that I would recommend.
18 oktober 2025
First class service Delivered on time let me know exactly…
Delivered on time let me know exactly what time they would arrive took care of delivering and not making a mess and taking packaging away assembled with no fuss and showed me how it all works
23 oktober 2025
It all worked like a dream
Helpful showroom staff, delivery turned up exactly when they said it would, and the delivery guys were great. A good service.
1 november 2025
Delivered on time and the delivery team…
Delivered on time and the delivery team were very helpful and informative. A great overall service.
26 oktober 2025
From selecting the product to delivery
From selecting the product to delivery, i can't thank the Dreans team enough.
Delivery drivers kept us informed on the day, and put the matteress in the room required. Also removed old one with no issues
26 september 2025
I had issues with my base I ordered in…
I had issues with my base I ordered in store, they sent the wrong size, but after writing a poor review, I must say that Dreams have gone above and beyond in solving this problem. I am happy to say the service has been amazing, thankyou Mr Walsh for making it happen.
3 oktober 2025
Review zonder uitnodiging
Fantastic service
Fantastic service, the 2 men were lovely and had the bed up
In no time.
20 september 2025
Great service from the Colchester store…
Great service from the Colchester store and efficient delivery.
1 augustus 2025
Such an easy purchase
Such an easy purchase, Rob was amazing and showed me round and left me to make a decision, no pressure, gave great advice. The mattress is so good, very comfortable and no aching when I wake up. This is why I always go to dreams.
13 augustus 2025
Excellent product Knowledge and…
Excellent product Knowledge and friendly service.
30 juli 2025
Review zonder uitnodiging
A Good Experience
Pleasant salesman in the shop, listened to our requirements and advised us accordingly. Delivery happened when it should and how it should. Helpful delivery man assembled the bed we had purchased but also fitted our old headboard to it and put the bed in place.
The bed is in a spare room, the only person who has used it so far said it's a little firm but I'm sure that will ease with use.
26 juli 2025
Excellent service both at the sales…
Excellent service both at the sales store and the delivery/installation. Recommend to all others.
20 juli 2025
The mattress is very comfortable but…
The mattress is very comfortable but the downside is that it's also very heavy, no way that my wife could actually move the thing around as recommended. It's also difficult to tuck a covering sheet in due to the weight of the thing. Delivery guys were very good and helpful, it's not something I would want to lug upstairs on my own!
12 juli 2025
Well impressed by the staff…
Well impressed by the staff understanding and knowledge of the Colchester Stanway store.
12 juni 2025
Review zonder uitnodiging
Comfortable mattress nice and firm and…
Comfortable mattress nice and firm and it’s perfect for my back which after two major operations needs a firm base at night and the Matress I chose is giving me a good nights sleep and does not leave me in any pain in the mornings when I wake up, thank you.
7 juni 2025
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