Dreams - Dartford Reviews 

Already knew what headboard I wanted. The member if staff was able to show me the material, and colours available. The delivery was free, could have been delivered a bit quicker it took about two weeks to come.

Excellent member of staff. V patient and understanding when dealing with my 94 yr old Dad. Explained everything clearly for him.

Staff know straight away what you are looking for …delivery was excellent well informed they were very efficient, put overshoes on and were very quick putting bed together

Wonderful patient informative staff

The young lady assistant was extremely helpful and knowledgable in helping us when choosing a bed frame at the Dartford shop . We couldn’t have asked for better service .. well done to Dreams

Loving the bed, me and my friend assembled in a few hours, the instructions were pretty clear, it's sturdy and looks good, no damage during delivery, happy overall.

Great service in store, delivered on time. Great bed! Definitely recommend especially their bed analysis providing you with personalised options.

Customer service was excellent and everyone at the shop was helpful and knowledgeable.

I was served by Adaeze who was excellent at her job, I have had better, deep sleep on my new mattress and I'm very happy.

Big price tag but worth every penny, you can’t put a price on a good nights sleep and the quality is superb.

Lovely sales lady in Dreams store Dartford made our Tempur mattress buying experience so helpful and helped us choose the correct firmness for my partner and I.

Staff is very helpful and knowledgable, the SleepMatch machine they have is really comfortable and efficient in narrowing down your options to your specific personal needs. I was very delighted with the level of customer service.

Very good service both in the shop and the delivery and the mattress itself is great.

Excellent experience with Dreams, Dartford. Mattresses delivered on day booked and was notified when delivery was due to home. All 3 mattresses bought are really good and have given excellent nights sleep since delivery. Very happy with purchase and would use Dreams Dartford again.

Update : 21st May
After my review , Customer service of Dreams reached out within a day and discussed in details what went wrong and what could have been done . I really liked the fact that they sincerely wanted to improve and have already taken steps . As we are all humans and mistakes can happen ( knowingly or unknowingly) but how we act after that matters . Really pleased with the steps taken by Dreams. Updating the stars . Thanks a lot .

15th May (original review):
We recently ordered a mattress from the Dartford store and initially had a positive experience. We paid a deposit and agreed on a delivery date. The salesperson assured us that the remaining balance could be cleared anytime before delivery. I even confirmed whether paying on Saturday, 19th April (Easter weekend), would be acceptable—and was told it would be fine.

However, things took a turn a week before delivery while we were abroad on holiday. I began receiving calls from a UK landline, which I initially ignored due to roaming charges. When I finally picked up, it was the delivery team informing me that unless I cleared the balance immediately, the delivery would be canceled. I explained what I had been told, and thankfully, the person I spoke with understood the confusion and made a note so that the delivery wasn’t canceled.

The real issue began when I returned to the UK and went to the store to clear the balance. I asked about the mix-up, only to be met with complete denial. The store manager insisted no one would have told us we could pay over Easter weekend. Despite both my wife and I having clearly heard that statement, the manager was dismissive and mentioned it was customers responsibility to pay on time—ignoring the fact we had already paid over £700 and had already communicated that I will pay by 19th .

I also suggested that for such important matters—especially when a customer is unresponsive—it would be helpful to leave a voicemail, send a text, or better yet, an email. The manager claimed this was against GDPR and company policy, though she couldn’t explain why. When I asked if she could escalate the feedback, she simply repeated that “it’s the buyer’s responsibility to call and check”—despite the fact that, based on the information we were given, there was no reason to assume a follow-up was necessary.

This could have been resolved far more professionally with a simple, “Sorry for the confusion—let’s get this sorted and I’ll make a note for future.” Instead, I was left feeling dismissed and undervalued as a customer.

The mattress is great, but the in-store experience, particularly the customer handling, left a lot to be desired.

Great service from start to finish

So happy with my purchase, and yes, definitely makes a difference to my sleep thank you so much For giving me good sleep again. I love dreams the qualities unreal.

Delivered on time friendly delivery men

Perfect bed and mattress, very happy

We were served by Dom and Julie who were amazing!. We were well informed ,they gave us water and were courteous . We are very satisfied with the quality of the bed.