Fantastic deal, so happy with bed and mattress it's exactly what I wanted, Matty and other staff so helpful
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Lees wat reviewers zeggen
Russell and Nick in Dundee are exceptional and genuine in their customer service. Welcome us into the store like friends and didn't leave us twiddling our thumbs but didn't crowd us like some places d... Toon meer
Shop...informative, encouraged to "try before you buy" "not pushy" given time, explained the sale clearly Delivery... "as says on the tin" kept in touch at least twice (we are difficult t... Toon meer
A very pleasant place to shop. Staff were brilliant, they really knew their stuff and were able to answer my questions knowledgeably. There was a nice relaxed atmosphere and an impressive array of s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 9 Kingsway West Retail Park, DD3 8RX, Dundee, Verenigd Koninkrijk
- 01382 816203
4,8
Uitstekend
395 reviews
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Dreams disaster…
I saved up money to get an amazing mattress to help with my bad back and sleep instead of buying cheap. I bought a Harrison Spinks mattress for £1199 that made me really hot in bed and I was waking up throughout the night, ultimately was knackered in the morning.
I was able to get an early exchange so went for the Therapur Actigel Glacier 3800. This mattress is designed for hot sleepers. I paid an extra £200 for the mattress and £95 for the exchange. I have tried to make this mattress work but again I am building up heat underneath me and can't get a decent night's sleep.
My observation is for hot sleepers these beds are designed for supporting your body but are not breathable. In total I have paid out over £1700 to Dreams. I just wish I had kept my old mattress, I can only Dream.
14 maart 2026
Antwoord van Dreams - Dundee
Good afternoon Mark,
Thank you for your recent review.
We are sorry to hear that the mattress you have exchanged to has not met your expectations.
We have tried calling you today to discuss this further but were unable to get hold of you.
In the meantime we have sent you an email to discuss this further and look forward to hearing from you.
Kind Regards,
Wayne
Straightforward dealings
In store I was approached by a sales person quickly who was polite and helpful. Once the mattress was chosen the paperwork was quick and straight forward. I did have to wait a week before the mattress was delivered. Living on my and being 74 it was a little tricky getting the mattress of the bed and into the large green bag supplied for this purpose. Not sure how less able people would cope. Men who brought the mattress were quick, helpful and friendly and thanked me for getting the old mattress outside.
14 maart 2026
A Dream of a shopping experience.
From start to finish we were impressed with knowledge of the store assistant who helped with our decisions. From order to delivery was spot on, straight forward. Helpful delivery gents who explained what was needed so we built it up correctly. The bed is ideal as the room is not that big, hence the order of a single bed with under bed. Quality is very good, as is the mattress. A great experience. Thank you.
27 februari 2026
A daunting challenge made easy all…
A daunting challenge choosing from all different types of beds, made easy by Dean with his confident helpful advice made our experience at Dreams Dundee a pleasure not a chore.
1 november 2025
Salesman was very knowledgeable and…
Salesman was very knowledgeable and helpful and very patient with my elderly father . Delivery was prompt and kept informed re delivery time etc . Delivery was swift and efficient and bed workings explained in detail once built up . Great service throughout
23 februari 2026
Great staff
Great staff, great mattress at Dundee. Always ask for additional discounts we got the offer of £10 off, always something. but we got a better discount from our university discount offer at store at £50
3 januari 2026
Worth every penny
Lots to choose from and excellent customer service. Salesman was polite knowledgeable and patient.
1 februari 2026
Excellent service
Excellent service from entering the store to having my goods delivered.
20 februari 2026
Delivery on time
Delivery on time, delivered as promised by two respectful workers. Help in the shop itself was excellent.
6 februari 2026
Russell and Nick in Dundee
Russell and Nick in Dundee are exceptional and genuine in their customer service. Welcome us into the store like friends and didn't leave us twiddling our thumbs but didn't crowd us like some places do to get a sale. They cared about our needs and not just our purses. Knowledgeable, attentive, friendly.
11 februari 2026
Review zonder uitnodiging
Well looked after, delivered when said, fitted well, all good
Well looked after in store to delivery and fitting into the bedroom Polite and reliable.
13 februari 2026
New bed
Picked a mattress more expensive than planned due to the mattress matching service however delighted with the result and enjoying my new bed. Pleasant and friendly support when purchasing bed.
4 februari 2026
Brilliant sales staff
The sales staff make picking your ideal bed frame and mattress so easy. They have so much knowledge, information and suggestions it definitely takes the pressure off buying your perfect new bed.
12 januari 2026
delivered on time all good.
25 januari 2026
After opening the package back of head…
After opening the package back of head board it was tear I was really disappointed about this actually I have to email u before but I was busy to email you regarding this.
13 december 2025
Antwoord van Dreams - Dundee
Good morning,
Thank you for your recent review.
I am sorry to hear that there was an issue with your new bed.
I appreciate you discussing this with me today and hope that the outcome was satisfactory.
Kind Regards,
Wayne
The bed assembly guys were great .
The bed assembly guys were great .
Efficient and very tidy
13 december 2025
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