I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... Toon meer
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Lees wat reviewers zeggen
Sara did an exceptional job. She was very patient with us and made us feel welcomed. Sara greeted us, took us to the sleep match machine offered pillow, and get us to try a number of beds which was... Toon meer
Lovely staff at Straiton Edinburgh especially Sarah. Made us feel very relaxed, comfortable and confident with our purchase
I was greeted as I went into the store, given a little help on bed 'education'. My preferences were confirmed by the 'machine'. I came out with exactly what I needed.
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Straiton Retail Park, EH20 9PW, Edinburgh, Verenigd Koninkrijk
- 01314 481602
4,8
Uitstekend
368 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
First Class from beginning to end Thanks
26 juli 2024
Had a great experience in store and…
Had a great experience in store and felt listened to and ultimately got a good deal. Would recommend.
21 juli 2024
Review zonder uitnodiging
Dreams for Great Beds and Service …
Got a new ottoman bed from Dreams with a new Tempur mattress along with pillows and the service we received from start to finish was excellent! Can’t recommend the Company enough and won’t hesitate to give them a plus 10 for service!
Regards D & S McLaren
21 juli 2024
Amazing experience at Dreams in…
Amazing experience at Dreams in Edinburgh. The staff spent time with us going through all the options. I have a history of back issues and these were all taken into consideration. The team that dropped off the mattress were also excellent and went above and beyond.
21 juli 2024
Very helpful assistant.
19 juli 2024
Replacement mattresses
We bought mattresses for adjustable beds saleswoman was really informative.Had them for about a fortnight and are very pleased with them
13 juli 2024
Great bed and CS
Good customer service at Straiton on a Sunday. (Adviser was from Seafield!) Delivery as expected.
16 juli 2024
Excellent salesperson
Excellent salesperson
More importantly fantastic mattress
Goodbye back pain !
12 juli 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The bed was delivered more than 10 days…
The bed was delivered more than 10 days late the gentleman that assembled the bed did not assemble it properly bolts and screws were missing from the bed, they were in an art after symboling the building less than 20 minutes they were more interested in leaving then actually ensuring that it was assembled correctly
10 mei 2024
Antwoord van Dreams - Edinburgh Straiton
Good morning Ms Taylor,
Thank you for taking the time to leave us your review.
I am terribly sorry to hear that you did not receive all of the fixings for your bed, and I am sorry that you were not happy with the delivery service.
In order to address both of these matters, I did try to call you, but I was unable to reach you. As such, I have sent you an email with some additional information. I do hope to hear from you soon.
Many thanks,
Kishan
Great service
Great service, communication and products.
The guys who delivered it were so funny and unpacked & built our bed within 10 minutes!
6 juli 2024
Customer friendly staff.
the store was very customer friendly and helped us select the perfect bed within our budget.
special call out to the wonderful staff in the straiton Store.
6 juli 2024
Amazing Salesman
I would like to commend Brian for his exceptional service. His friendly demeanor and non-pushy salesmanship style made my shopping experience incredibly pleasant. Brian demonstrated an impressive knowledge of the products, answering all my questions thoroughly and guiding me to make an informed decision without any pressure. His professionalism and customer-focused approach are truly commendable. Brian's assistance significantly contributed to my positive experience, and I appreciate his dedication to providing excellent service. I will be sure to return for more products, Brian is an Exceptional salesman and an asset to Dreams.
17 juni 2024
Review zonder uitnodiging
We found it!!
Enjoying lovely comfortable sleeps with our new mattress. A real discrepancy in our weights, we looking for a mattress that was neither too hard or too soft. And we found it!! Just the ticket.
14 juni 2024
Really great
25 mei 2024
Sarah was excellent
Sarah was excellent. She was very helpful, showed us a selection of mattress, bases & headboard after we tried the special machine to find out what mattress suites you best. She showed us a variety of styles & prices
No hard sell which we like & lots of information on everything we looked at
4 mei 2024
Helpful staff member with good…
Helpful staff member with good knowledge and swift delivery with again good delivery drivers
18 mei 2024
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