I was greeted as I went into the store, given a little help on bed 'education'. My preferences were confirmed by the 'machine'. I came out with exactly what I needed.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Sarah and her colleagues at Dreams, Straiton, Edinburgh were excellent. Sarah was professional, friendly and made us feel relaxed. She even remembered us from our browsing visit the week prior. Our Ha... Toon meer
Paula from Dreams gave us such a wonderful customer experience. She was very welcoming, took her time to explain everything well and gave us plenty of options for mattresses to meet our needs. Nothi... Toon meer
Staff helped me decide what to choose and demonstrated the sofa bed and under bed storage mechanism to me he was very helpful and did not rush me with my choice. I am very pleased with the fast delive... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Straiton Retail Park, EH20 9PW, Edinburgh, Verenigd Koninkrijk
- 01314 481602
4,8
Uitstekend
360 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was greeted as I went into the store
I was greeted as I went into the store, given a little help on bed 'education'. My preferences were confirmed by the 'machine'. I came out with exactly what I needed.
27 augustus 2026
Service all the way through was superb…
Service all the way through was superb and product is spot on.
4 juli 2026
Excellent service from start to finish…
Excellent service from start to finish from the instore service, ordering and installation everything went smoothly professionally and dealt with an excellent staff team
Delighted with my purchase
3 juli 2026
Helpful staff
The staff at the straiton store were so helpful in helping choose the best mattresse. Absolutely brilliant service from purchasing to the delivery.
1 mei 2026
Staff helped me decide what to choose…
Staff helped me decide what to choose and demonstrated the sofa bed and under bed storage mechanism to me he was very helpful and did not rush me with my choice. I am very pleased with the fast delivery and expertise of the delivery men in the assembly of my purchases. All done in time for my family arriving.
3 juni 2026
lovely well constructed bed
lovely well constructed bed. Had a lovely sleep on it.good value for money. Was delivered on time. Excellent staff put it together.very quick too.Great service from Dreams
20 juni 2026
A professional and helpful service…
A professional and helpful service afforded me. The delivery was on point. Bed has a firm base, sleeps very comfortably and side tables are fit for purpose. Great buy.
19 juni 2026
Staff helpful and patient delivery went…
Staff helpful and patient delivery went well sleeping better and wake more refreshed
14 juni 2026
Dreams for your new mattress
Buying from Dreams was made easy, the salesman called Ashley was very good at his job and left no stone unturned, big thanks to him because we are very happy with the purchase.
31 mei 2026
Stunning headboard
We purchased a headboard only but it’s a stunner, we’re more than happy hoe ite transformed our bedroom.
30 mei 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Dreams - Edinburgh Straiton
Good afternoon,
thank you for your recent review.
I am sorry to hear you are finding your mattress uncomfortable.
I hope you are happy with the resolution we have offered.
Kind Regards,
Wayne
Ben in Straiton was brilliant fantastic…
Ben in Straiton was brilliant fantastic service and so much knowledge it was a pleasure to complete a sale with him perfectly service
17 mei 2026
Ben , very friendly and informative
Ben, the salesman was very helpful and patient with us. Lady when paying was also friendly and helpful as to were the Delivery men.
15 mei 2026
Great customer service at Dreams…
Great customer service at Dreams Straiton. Customer advisor understood our requirements and identified suitable beds within our budget. Delivery was as scheduled.
15 mei 2026
Staff very helpful from start to check…
Staff very helpful from start to check out everything well explained keep up the good work delivery guys called me on morning of delivery gave me a estimate time turned up with in the the ETA came in checked where new bed was going then set about bringing the final piece of the jigsaw together so good comfy bed 👍
9 mei 2026
Mattress Order
Visited Dreams at the weekend to order a new mattress & was very impressed with the service received from walking in the door & back out again. Michelle greeted me on entering the Store & walked through the whole process of selecting & ordering my mattress with great knowledge & professionalism. I would highly recommend the Straiton Store & now look forward to delivery.
2 mei 2026
Review zonder uitnodiging
Love my Tempur mattress
Love my Tempur mattress! Am having the best sleep ever. No more back pain when I sleep and better still I wake up less in night for the bathroom ! Delivery was on time, staff and service was great. So happy with everything. Thank you!
24 april 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.