Naomi met us when entering the store and explained to her the type of bed we had and needed to replace the mattress. I had details of what model I was looking for along with measurements of the frame... Toon meer
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Lees wat reviewers zeggen
We were warmly welcomed to the store and were allowed to explore different furniture in our own time. Once we were decided what we want, the store personnel helped us to choose from the available deal... Toon meer
Buying the new mattress was easy, with a very knowledgeable salesman.It was delivered exactly on time and the delivery men were very helpful and got it onto the bed, and removed the old mattress for r... Toon meer
Bed very comfortable, delivered within the time slot. I did have an issue with not being informed or offered bed assembly. However, mistakes are made we are all human and the customer service manage... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 5 Elgin Retail Park, IV30 6RP, Elgin, Verenigd Koninkrijk
- 01343 543248
4,8
Uitstekend
166 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
At last a very comfortable nights sleep
4 juli 2026
Excellent service & staff knowledge.
Naomi met us when entering the store and explained to her the type of bed we had and needed to replace the mattress. I had details of what model I was looking for along with measurements of the frame and front door for access. She was extremely helpful with excellent product knowledge explaining details of the mattress and what delivery and collection options were for our old mattress. All in all a very pleasant shopping experience.
1 juli 2026
Review zonder uitnodiging
New purchase from Dream
We were warmly welcomed to the store and were allowed to explore different furniture in our own time. Once we were decided what we want, the store personnel helped us to choose from the available deals. The customer service was exceptionally excellent and very friendly.
5 juni 2026
First class service from start to finish
6 juni 2026
Service from staff brilliant
Service from staff brilliant. Product knowledge of staff in shop and delivery guys great very good instructions for looking after the mattrass.
31 mei 2026
As easy as!
Buying the new mattress was easy, with a very knowledgeable salesman.It was delivered exactly on time and the delivery men were very helpful and got it onto the bed, and removed the old mattress for recycling.
22 mei 2026
Excellent service in Elgin Store.
Excellent service in Elgin Store.
Also excellent delivery service.
15 april 2026
Great service
Very helpful patient with is as we decided and the delivery guys were excellent
1 mei 2026
Great in-shop experience and a great…
Great in-shop experience and a great mattress. Thank you
18 mei 2025
Highly recommend
We tried the 'Sleepmatch' bed to find our perfect mattress but when we were shown them in the store we realised they were way out of our budget. I admitted this to the sales assistant Naomi and she was absolutely fine with that and then showed us the beds and mattresses on offer that were similar to the more expensive ones. She was great. In the end we got the perfect bed and it came in under budget. Couldn't be happier. Delivery was timely, went without a hitch and the delivery team were great.
2 april 2026
lovely boys who built the bed and it…
lovely boys who built the bed and it excelllent worth the money
24 april 2026
Delivery was very smooth
Delivery was very smooth. Delivery guys were prompt and explained the making up of the bed and answered any questions I had.
24 april 2026
Great from purchasing bed to delivered…
Great from purchasing bed to delivered and good communication
18 april 2026
Very friendly staff
Very friendly staff, incredibly knowledgeable, polite and approachable, just a very good experience all round
14 april 2026
Review zonder uitnodiging
Dreams in Elgin
Dreams in Elgin, dealt with Naomi, she is brilliant. Understood the needs and sorted everything, just waiting on delivery now.
11 april 2026
Review zonder uitnodiging
The staff were absolutely brilliant and…
The staff were absolutely brilliant and I have got exactly what I wanted
29 maart 2026
Customer service was really good…
Customer service was really good experience. Didn’t try to make us buy most expensive mattress tried 3 bought middle priced one no problems.
7 maart 2026
Overall a great experience.
Craig at Dreams, Elgin was excellent and helped us find a mattress and base that suited our needs best. The wait time was around 3 months. They expedited it by one month; unfortunately it was a day that we were at work, ended up waiting the full 3 months. The delivery team was great and took great care during moving and assembly.
15 februari 2026
Great service , excellent staff , great quality products.
The whole experience of buying a new bed set was guided by Naomi , who is knowledgeable about the products and extreamly helpful throughout . The bed we bought is fantastic! .
8 februari 2026
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