Went to Dreams- Feltham to order my bed. The person who assisted me was wonderful and patient. Suggested the bed as per my budget and even provided me with free pillows :) On time delivery, I had pa... Toon meer
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Lees wat reviewers zeggen
Great product… Great costumer experience… Great value for money. We just bought beds and mattresses for our new house from Dreams. The quality of the products are the best in the market. We loved the... Toon meer
We had a very good Dream staff member(very polite and courteous) who made us feel welcome and also took his time in going through the different range of Mattresses. Also assessed what type of Mattre... Toon meer
Good service in shop. Our choice was not on display but assistant was able to locate our exact model online. Made purchase and was able to pick a suitable delivery date. Informed the day before of ou... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
1 Wilton Parade, TW13 4BU, Feltham, Verenigd Koninkrijk
- 02088 931664
4,6
Uitstekend
197 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent delivery today from Mark &…
Excellent delivery today from Mark & Vita. Friendly guys, covered their shoes when entering property. Cleared away all their rubbish and were really neat and tidy. Can’t fault them .
5 juni 2026
Review zonder uitnodiging
Satisfied…
17 april 2026
Excellent service provided that met my…
Excellent service provided that met my expectations. Thank you
10 april 2026
Excellent ,timely
26 maart 2026
Review zonder uitnodiging
I originally brought online but the…
I originally brought online but the company went into liquidation so went to Dreams. I had a brilliant delivery and fitting service from Aaron and Waqar. And wish u had gone sooner.
29 januari 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I bought a bed from dreams.The outer…
I bought a bed from dreams.The outer frame was ok but the centre slat support was too short and I had to buy another from the wood yard.
I replaced the screws and brackets as they were not as robust as I would have liked.
Overall a good bed.
The bed as fine and looks nice.
10 januari 2026
Antwoord van Dreams - Feltham
Good Afternoon Marc
Thank you for your review.
I am sorry to hear of the defects on the bed we delivered to you
We have contacted you to discuss this further and look forward to hearing from you.
Kind Regards,
Nick
Everything was great
Everything was great starting from my order saleman help us regarding mattress. Till delivery we got everything as we want.
6 januari 2026
Fantastic you have such lovely and…
Fantastic you have such lovely and exotic items thank you so much
3 januari 2026
The 2 colleagues on the shift at that time knows their job,and they are good at it. Especially, Mona
The 2 colleagues on the shift at that made my coming to Dreams very unique. I love the way the treat their customers in friendly and respectful way. It was my first time in coming there but l really like the way I was supported to choose the best product I needed
27 december 2025
Review zonder uitnodiging
Very helpful in store,delivery on time…
Very helpful in store,delivery on time and very friendly and helpful
17 december 2025
Straight forward purchase
Very helpful in store. Purchase of bed and delivery sorted quickly and easily. Easy for us to change delivery day if needed. Bed delivered exactly as promised and we're delighted with it.
3 december 2025
Good customer servicel in shop well…
ÌGood customer servicel in shop well looked after everything dealt with .
Bought a D grey Ottoman and D mattress , very good delivery kept upto date on times and on day of delivery with a mobile call 4 hrs before delivery so no Complaints at all drivers very helpful.
But and a big BUT the bed itself falls far short on Quailty the side boards with the locking nuts built in where flimsey holding the mechanical arm lift which if not exstremly carefull breakaway easily from the boards, the 10 page manual is totally unclear on certain bolts positioning, and a cheap 4 qtr boards which is supplied for the base is totally unfit for the job they dont fit correctly and move around all over the place , so no boards used you are then using your own bedroom carpet for your £700 bed base ,which i find quite concerning in quality and when loved ones try to move the bed its quite impossible with out snapping the bed side boards as no reinforcement are fixed to them to strengthen them so easy to snap in half , so basically you can't move the bed with out 3/4 members of the family steadily the frame and supporting the sides.
15 november 2025
Review zonder uitnodiging
Antwoord van Dreams - Feltham
Dear Mr Hayward
Thank you for your recent review. I am glad you are happy with the overall service, but sorry to hear of your dissatisfaction with the bed over all.
We will pass your comments regarding the bed onto our technical team, who will then pass onto our supplier.
I have sent you an email with a suggested resolution. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Good quality bed 👌👍
8 november 2025
Very Very Disappointed that my order is…
Very Very Disappointed that my order is delayed without an appropriate reason.
PLEASE NOTE THE STORE STAFF WERE EXTREMELY OUTSTANDING AND MY NEGATIVITY IS NOT DIRECTED AT THEM IN ANYWAY.
But in this day and age 1 month to deliver a bed frame and mattress and only to receive and email that it's now going to take another 8 days over the proposed delivery date isn't acceptable.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Dreams - Feltham
Good afternoon Mr Ladwa
Thank you for taking the time to leave your recent review.
I am sorry to hear of the delay on you receiving your delivery.
I have attempted to contact you this afternoon but was unable to get hold of you. I have sent you an email to follow this up.
I look forward to hearing from you.
Kind Regards,
Nick
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