Absolutely love the new bed, exactly what we asked for in every way. Harry at the Gloucester store definately deserves a pay rise and was so friendly and efficient, have taken one star off as our free... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
At Dreams you will be guided from start to finish by their warm, welcoming and knowledgeable staff. The decision to purchase a new bed or mattress is a big one and you need to feel like your needs and... Toon meer
Kevin in the Gloucester store was superb. After a difficult day being let down he found us a base, mattress and pillows all to be delivered in 8 days. The team who delivered and built the bed, 2 Cardi... Toon meer
Shaun was extremely helpful in guiding us to choosing the right matress for us. He set us up on the test matress to asses what level of firmness would be correct for us. With this information we were... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
The Peel Centre, GL1 5SF, Gloucester, Verenigd Koninkrijk
- 01452 300008
4,8
Uitstekend
337 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic service from Harry…
Fantastic service from Harry who helped me buy best ever Tempur pillows. When it comes time for a new mattress, I will go to Dreams Gloucester.
3 januari 2026
Review zonder uitnodiging
Great mattress
Great mattress, beware of the depth of it as it’s a fair bit higher than its predecessor but for us it’s a perfect, extremely comfortable mattress which improves our sleep quality
28 december 2025
A really helpful sales manager in…
A really helpful sales manager in determining our individual needs through using the special adjustable mattress in the store. We are really happy with our new mattress and
are happy to recommend Dreams in future.
12 december 2025
Excellent levels of service throughout
We received excellent advice and help from Jack the representative at Dreams, Gloucester and this was followed through with the same high level of service from their customer care team. We will certainly be buying our next mattress from Dreams
28 december 2025
New mattress
The mattress was delivered on time and with no fuss at all. The delivery crew were polite and helpful. Within matter of less than 15 minutes the old mattress was removed and the new one on the bed.
21 november 2025
Excellent service in Gloucester store
Excellent service in Gloucester store. The staff were great couldn’t help me enough. Lovely bed
21 januari 2025
Really easy experience
Really easy experience. The sleep machine helped to identify the best mattress option for us and was much more detailed than it was a few years ago. Jack at the Gloucester store was great to deal with and very friendly. Overall very happy!
15 november 2025
Review zonder uitnodiging
From choosing to sleeping all brilliant
2 people in Dreams Gloucester went out of their way to help me choose a new bed and mattress. It was delivered on the day and time promised and it’s very comfortable. Many thanks.
21 november 2025
Everything was great
Everything was great, from the time I walked into the shop till time I had my first night's sleep on the new mattress.
15 november 2025
We have fantastic service
We have used Dreams over the years and always found them to give and excellent customer care and service. Won’t go anywhere else. Big thank you to the Dreams team!
20 september 2025
Dreams Sleepmatch
The Dreams Sleepmatch made it so much easier to find the right mattress.
The staff at Gloucester are all very friendly and knowledgeable. We did not feel rushed into making a purchase.
8 november 2025
Review zonder uitnodiging
Absolutely amazing love our new bed and…
Absolutely amazing love our new bed and the delivery team were amazing so professional and helpful
20 oktober 2025
Definitely recommend this store
I recommend all my friends to go to Dreams Gloucester if they need a bed/mattress/bedding. The staff are absolutely so knowledgeable especially Louise who I’ve seen a few times now.(I hope I have her name right). She isn’t at all pushy but gave me loads of information which allowed me to make the right choice without feeling under pressure. The mattress and pillow are just perfect . The mattress arrived on time with no bother or hold ups. The easiest purchase and delivery ever. Thank you
29 september 2025
The gentleman done a perfect job its…
The gentleman done a perfect job its just greatest tell them im sooooooooooooooooooo happy thankyou
3 oktober 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Defective product, poor response
We bought a TV bed. The electrics in the bed failed in the first 30 minutes of use. I'm an electrician so using my socket tester, I tested the socket in the bed and there is a neutral fault. Reported the fault the next day and we're still waiting for a remedy, just being passed onto other departments. I bought the bed from Dreams, it's up to them to fix it. Just feel like loading it up in my trailer and taking it back to the Gloucester store we ordered it from for a refund. Really poor service, No one we are in touch with wants to take ownership of the fault.
6 september 2025
Review zonder uitnodiging
Antwoord van Dreams - Gloucester
Good Afternoon, Simon Morgan.
Thank you for taking the time to leave your review.
I am very sorry to hear that you are having a problem with your TV bedframe, so I can look into this further I have requested some further information from Trustpilot and I look forward to speaking with you soon.
Kind Regards,
Faye
Harry (peel centre) Gloucester was…
Harry (peel centre) Gloucester was excellent
Delivery was excellent too, kept us informed at every stage and worked so swiftly and efficiently to assemble the bed, our grandson is delighted ✅
12 september 2025
Outstanding service 5 star for sure
12 september 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.