Dreams - Knaresborough Reviews 

Knaresborough Dreams - Leah
Fantastic service from start to finish.
We were greeted straight away by Leah she was knowledgeable polite and friendly. She took us through the whole process and explained things very well. We were offered coffee (always a bonus) We tried several beds after being on the test bed and I personally prefer a firm mattress & opted for ‘Coltons Guild K Mattress Firm / Very Firm’ which is worth every Penny. Prices were explained & various choices of mattress’s on offer to try. After purchasing our bed and mattress we were kept up to date re delivery, delivery times etc - it was a very good experience from start to finish.
Going forward we will always buy our beds/mattress’s from Dreams, exceptional 5 star service.
Thank you

Prompt, friendly and efficient service. The analysis guide gave us a choice of 7 mattresses and we are pleased with our choice.

Delivery was well organised and driver communication about time of delivery very helpful.

The young lady who dealt with us and explained everything we needed showing us what would suit us , and yes the mattress is just right, although to be honest the 1st night was very different to the old mattress and now I know this us just the best

Nice store with lots of variety to try. Friendly staff. Didn't feel rushed. Kind and patient with my 2 year old. Hot chocolate was delicious

I have visited several companies in recent months whilst making a decision about purchasing a sofa bed. I have visited Harrogate/Knaresborough Dreams 3 or 4 times and on every occasion different members of staff have been very welcoming and helpful. Darren helped with the purchase and was also very clear and helpful. He was again very helpful when I returned post purchase to take measurements of the feet of the sofa bed so that I can add felt pads when the sofa bed is delivered.
The purchase process was clear and delivery dates flexible. I’m happy with the purchase, which was also on sale by the time I’d made a decision – an added bonus!

Very good item . Nice lady in the shop and nice drivers

This is an update to my previous review regarding delays and communication issues with our bed order.

Firstly, I want to say a big thank you to Kishan, who once again went above and beyond to help us. Within an hour of posting my updated review, he called me directly to apologise and immediately began working on a solution. He’s now arranged a new delivery date, and—most importantly for my upcoming surgery—has organised for two temporary mattresses to be delivered so I can still use the adjustable bed frame in the meantime.

This is exactly the kind of customer service we needed. It was a stressful time, especially with the operation approaching, and I truly appreciate Kishan’s quick action and understanding.

While the journey hasn’t been without its challenges (mainly due to supplier delays), I believe Dreams is a great company when you’re able to reach the right person—someone like Kishan who genuinely cares and wants to make things right.

Thank you again to Kishan and the Dreams team for turning things around. We’re now looking forward to finally enjoying the bed we were so excited about back in January.
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After initially posting a review about our disappointing experience at the Stockton branch, I was contacted by Kishan from Dreams customer service. He was professional, kind, and helpful, and after a very positive experience at the Knaresborough branch (thanks to the brilliant Sarah), I updated my review to reflect our appreciation for the excellent in-store service.

However, since then, our experience has taken another frustrating turn—one that I hoped I wouldn’t have to write about.

We placed our order on 12th January for a high-end, fully adjustable Tempur bed—an investment we made carefully and with high expectations. We were initially told our delivery date was 12th April, and when I called Dreams on the 7th April, I was assured the delivery was going ahead as planned. We were relieved, as I have a major operation scheduled for 28th April, and this bed is essential to my recovery due to its adjustable functionality.

Shockingly, just a few hours after confirming delivery, I received a call saying the bed frame was ready, but the mattresses (which are made in Belgium) are delayed due to a material shortage. We were now told the bed could not be delivered until 10th May. I asked if they could provide temporary mattresses (even just basic ones) in the meantime, but was told this wasn’t possible. At this point, we accepted the delay and were offered £150 as a goodwill gesture, which we appreciated—but as of today (17th April), we still haven’t received it.

Desperate for help, I emailed Kishan on the 7th April and again on the 8th—but got an auto-response saying he is out of the office until the 24th April, and to contact a colleague (Peter) for urgent matters. I did exactly that, but to this day I’ve received no response from anyone. We felt completely abandoned.

Then, just yesterday (16th April), we received another email from Dreams customer service—not even a phone call—saying the 10th May delivery is now cancelled due to continued material shortages, and no new delivery date was provided.

We are now left with no idea when (or even if) we’ll receive the bed. No one is responding to our emails. We’re in limbo. With a serious medical situation fast approaching, this delay and lack of communication has created a lot of unnecessary stress.

I want to reiterate our appreciation for the in-store staff at Knaresborough and for Kishan’s help previously—but I am writing this now in the hope he or another senior member of Dreams’ team sees this and takes action.

Please help us understand what is going on and when we will receive the bed we paid for in January. At this point, we’re even considering cancelling the entire order, but we would prefer not to do that—especially after such a promising start.

We just need honesty, communication, and a clear resolution.

The staff at the store were very attentive and friendly, made us feel welcome.
Very knowledgeable and polite. We were offered drinks and then we were explained how different mattresses are build. I can highly recommend the store

My bed is great It was a great pleasure purchasing from you company would recommend to everyone who requires bedShop staff most helpful and nothing was too much trouble Delivery men really great. Showed me how to use the thing to raise my bed head Thank

The Dreams delivery guys arrived at the time they said they would, delivered and put together the new bed with the minimum of fuss and left. Perfect! Highly recommend.

Good attention from knowledgeable staff. Plenty of choice and competitive prices.
Difficult to locate which beds you liked as we made our decision. Store could laid out better .
Completion of sale and subsequent delivery excellent.
Delivery on time and carried out very well.
An all round good experience, buying British made goods too.

Yes every thing that was promised was done

Great customer service in store. Product was delivered and installed efficiently and as expected. Daughter is very happy with her new bed, mattress and duvet!

Fabulous service from start to finish. Would definitely recommend.

Called them as the mattress we purchased just over a year ago was sagging along one side. We had purchased the extended warranty of 10 years, when we bought the bed.
Got told that they needed to send an independent company to inspect the mattress, as it wasn’t one they made. Therapur by Dreams is on the label? It took four weeks to get a date for the inspection.
On the day of the inspection the inspector was late arriving. The inspector told me that all of the tests were prescribed British standard tests for mattresses.
I showed him the side of the bed that was sagging and he duly carried out his tests. I was interested in the test for the sag as I noticed that the two bags connected by a piece of string were placed across the mattress at the lowest point of the sag? I commented on this and was told the mattress had passed and the reason for the sag was because I am disabled, and I sit on the edge of the bed! Yes, I am disabled and can’t jump out of the bed, thus avoiding the need to sit on the edge!
I found this comment very upsetting, and shocked that anyone felt it is an appropriate thing to say.
I have tried to contact Dreams to discuss this and the mattress issue, but can only text one of the AI bots and get nowhere.
In this day and age I found this level of service from Dreams extremely poor and I am disappointed and hurt that someone thinks his comments about me being disabled as acceptable.

Choosing and ordering was straightforward and fuss free. Great communication with delivery which was also straightforward. Got what was wanted within the budget. The mattress and pillows are just right.

Lovely friendly and helpful advice in showroom and then the guys who delivered the sofa were so flexible and conscientious in taking it to the attic and expertly putting it together

Large selection of beds and matresses and sales staff very helpful. Delivery men were great.

Excellent customer service. Sarah welcomed us with a smile and was very patient with two O.A.P’s.
The coffee was great too.
The delivery went like clockwork in spite of the snow. Two big strong cheerful men had to carry the mattress down the street. Very quick and slick.
Thank you Dreams!

My new bed is fabulous .. so cosy and comfortable. Everything went so smoothly from the beginning. The salesman was first rate helping me choose the bed itself… using the bed that helps you decide the right bed for you.
The delivery was spot on arrived as stated and the 3 men put the bed together in no time at all.
I am so pleased with everything … thank you dreams..,,, my bed is a DREAM to sleep on.