Dreams - Lancaster Reviews 

I wasn’t entirely sure what to buy at first, but the team gave me genuinely helpful advice and I ended up with a bed that properly supports my back.

Delivery was excellent, the drivers were polite, careful, and even wore little boot covers while assembling the bed. Great service all round.

The lady in the Lancaster store Carole was amazing
She did everything to help us and most delightful
Carole should be your store manager

We had great experience from Dreams, from choosing bed & mattress with Carole at Lancaster, to payments over the phone, to delivery & building of bed by 2 nice guys. Lovely sleeps since then.

Service was excellent. Thank you. I am going to give it a five star because from start to finish everything was handled really well.from the beginning it was very easy. No hiccups at all.from the shop staff all the way through to delivery. The bed is really comfortable and I slept much better.

All good delivered on time and did exactly what we had paid for

I would recommend anyone to buy from dreams. My mattress is perfect for me. I haven't slept as well for year.
The store staff are brilliant. The delivery was quick and on time.

I am enjoying my new mattress and pillow also my new duvet too they are cozy. Friendly team. Thank you

Very helpful, but not pushy, staff in the Lancaster shop. Communication about delivery was clear. Driver was polite and helpful and on time.

The staff at the branch in Lancaster helped us with excellent service. When the bed was delivered and assembled the service was equally excellent. we wouldn't hesitate to recommend them.

The staff were friendly, helpful & knowledgable. They made the experience enjoyable. We had our kids with us (one with additional needs) and we were comfortable trying the beds whilst the children were allowed to colour & try some beds themselves! An adjustment was made to the credit agreement to make it more affordable for us. We had intended to ‘shop around’ to compare & contrast however the level of service coupled with our kids needs meant we stayed to make the purchase.

Carole was incredibly welcoming, helpful and patient. Great service

Previous mattress too soft. Happy because not too hard and not too soft. Sleep well.

Good service and good quality mattress

Very helpful sales staff. The installers very friendly but polite They did the job much quicker than expected and cleared up all the packaging. They demonstrated how to operate the sofa bed which turned out to be a very simple operation

Service and listening to my needs for a good sleep.
Quick delivery.
The whole process was top rate

Very courteous, helpful and knowledgeable sales person.

Everything went well from ordering to delivery

Full package. Went in for a specific bed and needed old bed removal and new bed made. Everything went exactly as promised and I cannot fault a thing. Special mention to the brilliant guys who delivered and set up for me.

Service in the actual shop in Lancaster was really good.
Shame the delivery and after sales service isn’t.

Bought an ex display bed from the store, helpful staff and really polite and nice.

Bed delivered with parts missing. New parts sent which didn’t fit. Customer service line took an age to get through, when I did they were quite unhelpful. Ended up sending the whole thing back and getting a refund. Took 2 weeks for them to collect it and a further 5 days for the refund.

Not the best experience.

helpful and knowledgable sales person, not pushy at all, discussed all optiona available & how they would help. Also informed me I could use my existing mattress.