Great service in the Lowestoft store.Very helpful,patient with the mother in law who’s was buying the bed.All dates and times were met that we were told.The delivery was excellent,delivery team very h... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had a really great experience buying our bed. Michaela was incredibly friendly, approachable, and genuinely helpful throughout the whole process. She took the time to help us choose the right bed... Toon meer
Brilliant service and with the aid of the sleepmatch, which uses a number of inbuilt sensors to take statistical measurements, you get a result of the absolute best mattresses specifically for your we... Toon meer
From the staff in the shop who were really helpful. Tape measure in hand and a coffee while sorting out the order, to the two delivery men. Service was excellent. Shoe covers on, polite, helpful, smi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 4 Peto Way, NR32 2ED, Lowestoft, Verenigd Koninkrijk
- 01502418056
4,6
Uitstekend
88 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service in the Lowestoft…
Great service in the Lowestoft store.Very helpful,patient with the mother in law who’s was buying the bed.All dates and times were met that we were told.The delivery was excellent,delivery team very helpful and informative.
28 juni 2026
I must admit I’m very pleased to say…
I must admit I’m very pleased to say that the new mattress is extremely comfortable. Thank you for all your kind help in the Lowestoft branch. Delivery was top notch. Will recommend you without a doubt.
16 mei 2026
Dreams are a company to visit.
From visiting the showroom, to ordering, to delivery of the bed was a friendly and quick experience. Full marks to all staff involved.
13 april 2026
Highly Recommend
We had a really great experience buying our bed. Michaela was incredibly friendly, approachable, and genuinely helpful throughout the whole process. She took the time to help us choose the right bed without any pressure.
When they later had an issue with their payment processor Michaela was quick to follow up and kept us well informed, which we really appreciated. Her communication and care made a big difference.
12 maart 2026
Great service
9 november 2025
Sales lady Michaela was excellent
Sales lady Michaela was excellent
and delivery was prompt. assembly took no time at all. Had a little hiccup with the ottoman part of the bed after operatives had gone, so rang Michaela and she said it sounded like it needed pumping more, so we put our weight on the bed and got it to close down and did this two or three times and not it seems fine.
19 januari 2026
The delivery men were lovely and the…
The delivery men were lovely and the bed is very comfortable. Thank you.
21 december 2025
The whole purchase and installation was…
The whole purchase and installation was perfect without any hitches.
14 december 2025
Best company
Always buy from this company they are quick to deliver keep in touch and delivery people are lovely
6 december 2025
I was happy with the item I bought from…
I was happy with the item I bought from you and the 2 team members who put the bedframe together Thankyou.
31 oktober 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Paid £100 to put the need together &…
Paid £100 to put the need together & remove old mattress, very sadly the headboard was put on bed upside down left mattress over handling by couple of inches & there was 8 pieces of red plastic on the foot of the bed not cut off the bed is black, for £100 i expect a little more, i called Dreams explained & they never got back to me :-( I am disabled so called someone to help cost me another £20, sadly I feel disappointed bc bed looks lovely now
1 november 2025
Antwoord van Dreams - Lowestoft
Hi Toni,
Thank you very much for taking the time to leave a review, your feedback is greatly appreciated. As we couldn’t speak today, I’ve followed up with an email. Please feel free to get back to me at your convenience, and I’ll be happy to see how I can assist you further.
Thank you
Hassan
The staff were helpful and went out of…
The staff were helpful and went out of their way to make sure I was happy with my purchase
26 oktober 2025
Very happy with the whole process from…
Very happy with the whole process from buying my bed and mattress and the delivery
17 oktober 2025
very unconfortable 3 days later ive…
very unconfortable 3 days later ive exchanged now waiting 10 for delivery cost a extra 313 pound while they dont tell you in shop tell after you purshase another if it hasnt got a mattress protector on they can refuse to take so you end up paying for two while i sleep on my sofa and my husband in the spare room would I recommend dreams beds no .ok ive updated watchhow fast they try to give you some sort of incentive to change there review and keep looking like a good company so the more they try the more i will say!
26 juli 2025
Antwoord van Dreams - Lowestoft
Good Afternoon, Veronica
Thank you for taking the time to leave your review.
I am very sorry to hear that you were not happy with the terms and conditions that apply to our comfort exchange guarantee. These are sent out to you along with your order confirmation at the point of sale.
I have tried to contact you so we can discuss the matter further but sadly I was unable to get through. I have since sent you an email and I look forward to your response.
Kind Regards,
Faye
Perfect Dreams Experience
Dreams sales team is wonderful, I was so indecisive but they were so patient with me
Perfect bed with the right extra firmness
The delivery guys were very friendly , respectful and professional .
I am a happy customer 😊
26 juli 2025
On the website it says Sunday opening…
On the website it says Sunday opening 10 till 4, got there at 3 and they were closed, on the door it said they were there till 4
Went especially to buy 3 beds, will now go elsewhere
20 juli 2025
Review zonder uitnodiging
Antwoord van Dreams - Lowestoft
Good morning,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that the store was closed when you arrived on Sunday.
In order to review this in more detail, we have requested your order details via Trustpilot.
Many thanks,
Kishan
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.