excellent service, from the lady in the merthyr Tydfil store to the 2 chaps that delivered the new bed into our bedroom (it had been a long day for them and a few hrs more to go, the were cheerful... Toon meer
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Lees wat reviewers zeggen
There was a good selection of beds to choose from. We were attended by a knowledgeable staff member who could answer our queries and arrange the purchase. The delivery date was reasonable. We were not... Toon meer
I went looking for a new bed in Dreams and was greeted with a friendly welcome. When I chose some possibilities I was helped made an informed decision. All options on purchase and delivery and after s... Toon meer
TheraPur ActiGel® Polar 2800 Combination Mattress- I have bought three different online beds and mattresses at intervals and have not been able to find one that's been suitable, but now it's a marve... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Triangle Business Park, CF48 4TQ, Merthyr Tydfil, Verenigd Koninkrijk
- 01685668338
4,8
Uitstekend
288 reviews
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Dreams in pentrbach merthyr tydfil
Dreams in pentrbach merthyr tydfil , where perfect in every way from entering store to leaving, had the most perfect bed from the dream team .
9 februari 2025
It went like a dream
There was a good selection of beds to choose from. We were attended by a knowledgeable staff member who could answer our queries and arrange the purchase. The delivery date was reasonable. We were notified a number of times when to expect delivery. Delivery came exactly as promised. The deliverers were careful and polite. The old mattress was taken away and the new one installed in minutes. The new mattress is comfortable, even a hint of luxury. Makes for a good night's sleep. An all round creditable performance.
8 februari 2025
The process of buying and delivery was…
The process of buying and delivery was excellent. The mattresses have yet to be used.
6 februari 2025
Excellent service
Excellent service. Keiran was very professional and helped us chose the right bed.
The delivery was on time as arranged.The delivery men were very polite and took no time to assemble the bed.
1 februari 2025
Great help with in the store in Merthyr…
Great help with in the store in Merthyr Tydfil, young lady with blond hair didn't catch her name amazing customer service.
Great delivery date guys on delivery was great very prompt and very efficient in they work sorry again I can't remember thier name.
Overall I will recommend this company to all.
Outstanding.
28 januari 2025
They're customer service was second to…
They're customer service was second to none. Very professional
23 januari 2025
Review zonder uitnodiging
Excellent service Excellent quality…
Excellent service Excellent quality products look forward to buying more products from Dreams
23 januari 2025
Review zonder uitnodiging
Absolute fabulous service
Absolute fabulous service. Well informed ..attentive and friendly staff
21 januari 2025
Review zonder uitnodiging
Good servis
30 december 2024
Merthyr Tydfil.
Seamless from start to finish. Everyone I spoke to in store was polite & professional. Delivery was on time & the driver was helpful & informative about unpacking & airing the mattress before use. Will definitely use this store again. Recommended & 5* for Dreams Merthyr Tydfil.
21 november 2024
The bed I purchased is brilliant
The bed I purchased is brilliant, really comfortable so I can enjoy a good nights sleep. The staff at my local Dreams were excellent, knowledgeable and helpful, having the ‘Sleep Machine’ to give information regarding the type of mattress to purchase was extremely helpful. Richard (the sales assistant) offered advice but I never felt pressurised into making a specific choice of bed/mattress. I would certainly recommend Dreams to people I know as a first class outlet for a new bed.
1 december 2024
Helpful friendly and knowledgeable…
Helpful friendly and knowledgeable staff in store. Delivered on time and again helpful and friendly delivery staff
22 november 2024
Brilliant sales man and brilliant…
Brilliant sales man and brilliant delivery team! Cant fault them! We were offered a cup of tea on arrival and shown around the different mattresses. Delivery guys were really quick and took the old mattress away!
17 november 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I purchased a bed following…
I purchased a bed following instructions of assistance from sales person in store.
After trying out a machine which asses your requirements and trying out several mattresses.
Returning to a mattress and confirming this is the mattress of choice. Then waiting 30 days plus for delivery. Only to recieve a completely different mattresses to the one we confirmed. Then phoning the shop to be told we have to wait 30 days to complain.
30 days to complain that we do not have the correct mattresses is not acceptable. This is a complete and utter shambles.
1 november 2024
Antwoord van Dreams - Merthyr Tydfil
Good afternoon Mrs Goode,
Thank you for taking the time to leave us your review.
I am sorry to hear that your mattress feels different to the one you tried in store.
In order to offer some assistance, I have sent you an email and do hope to hear from you soon.
Many thanks,
Kishan
If I could award 0 I would
If I could award 0 I would!
Immediately contacted customer services to say the mattress was no where near as firm as the one we tried out instore. Took 7 days to respond with a generic nonsense email about pressure points! It’s not going to get any firmer!!!!
Expensive mattress and very disappointed that we will be left with this.
27 oktober 2024
Antwoord van Dreams - Merthyr Tydfil
Good Morning Gem,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are finding your mattress softer to the one tried instore, I have sent you an email so we can discuss the matter further.
I look forward to speaking with you soon.
Many thanks,
Faye
Exemplary service all round.
Shop service great - knowledgeable, efficient and pleasant.
Delivery service on time, good communications, cheerful, helpful and careful.
Who could want more
25 oktober 2024
We were able to change the delivery…took the stress out of every5hing
We were able to change the delivery date 3 times due to builders running late on our new build. Delivery guys were great
Thank you all at dreams
20 oktober 2024
Despite it being a long wait for the…
Despite it being a long wait for the bed it was delivered and installed on the date promised The delivery team were excellent ,polite very professional and had the job done in no time The Matress is so comfortable and being able to raise the head and feet has eased my pain and made getting in and out so much easier The pre sale team were so informative and helped me make a great choice of bed and Matress.
19 oktober 2024
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