Dreams - New Cross Reviews 

I was served by Laura in the New Cross store and she was nothing short of exceptional from start to finish. She took the time to understand my requirements, was extremely knowledgable, showed me all of the relevant options and guided me to make a purchase that was right for me - a true trusted advisor. I'd highly reccommed Laura to anyone looking to buy a bed.

Clear delivery arrangements that the company stuck to. Helpful delivery persons. And above all, an extremely comfortable mattress. Worth pointing out, perhaps, that I was about to buy the most expensive mattress in the shop having tried them all out, but when I asked the manufacturer a question, they didn't reply for nine days. In the meantime, I read some very persuasive customer reviews about this item and bought it instead, completely untried. Saved myself £££ and am well satisfied with the product.

My salesperson was interested and attentive. He made the process comfortable and he met my expectations.
Very happy with the Dreams showroom.
Always better than online when you are buying something that requires touch and lying down 🙃

From order to delivery everything smooth and easy.

Great customer service with staff that actually have knowledge about the products they are selling. Amed who sold the bed and mattress was spot on have been having the best nights sleep ever. Would recommend this dreams store above any other that I have been to.

Great experience in the New Cross Store.

Laura was a great help in advising us as to which mattress to purchase.

I couldnt fault anything from delereiy to taking mine away

Overall I would not change anything , your staff in particular Laura who I first contacted have all accounted for them selves fist class , the mattress that was a real joy thankyou so much for the quality the price everything was absolutely A 1
Bryan very happy customer thank you all

Shop staff were terrific - patient and very professional. Delivery team not so professional alas.

pleasant visit to the store. As I was greeting straight away with a smile, which followed with introduction and my interests and what I was looking for. Rebecca is extremely professional and patient. She was happy to answer any questions and open to accommodate requests.

Overall, the entire purchase was very easy, starting with the salesperson who assisted me, and the delivery person at my home; both were very kind and attentive.
Thank you very much for the service.

My experience at Dreams was very welcoming and satisfying. The company did very well with giving customers the opportunity to assess their comfort in bedding and suitable prices.
I will definitely recommend their service to family and friends!

I have had a wonderful experience with Dreams, I was dealt with professionally and with care. I was shown many options that I could choose from. My bed came on time and I was always kept updated with the delivery.All in all a great experience

The mattress is very soft and comfortable. The lady that worked there was professional and explained everything really well. Thanks.

I ordered in person at my local store. On arrival I was greeted by a friendly member of staff who was most helpful, friendly and very patient answering any questions I had.
I didn’t feel pressured. It was a relaxing atmosphere. I was also offered a cup of tea. I was satisfied with my purchase.

The delivery went well the delivery persons were very polite and took great care taking the items upstairs in my chosen room and assembling the bed. Everything was keeping tidy and removal of package.

I would recommend Dreams to everyone including my family.

It was really good and quicker to shop with you

Good quality of customer service

Todo muy bien gracias

Mohammed went above and beyond by taking extra time to walk me through every mattress that matched my Sleepmatch results. He didn’t rush me at all and encouraged me to try different options until I felt completely sure. He explained the differences in firmness, materials, and support in a really clear, simple way, and even helped me compare prices so I could stay within my budget. Mohammed was patient, friendly, and genuinely focused on helping me choose what was best for me rather than pushing a sale. His honesty, attention to detail, and calm approach made the whole experience feel personalised and very supportive.

Excellent service turned up on time put my new bed together for me and took my old bed away checked everything was working well and cleaned up after themselves very happy with the service the men were very well presented professional service