I visited the New Cross store and staff were most helpful. There was a scanner which showed how you sleep and the best beds tailored for your needs. Ordering my bed was easy. My bed came on time. Th... Toon meer
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Lees wat reviewers zeggen
Great purchase so pleased I invested in my new mattress. It was very expensive but worth it the only issue I have is that it took three weeks for delivery.
I was served by Laura in the New Cross store and she was nothing short of exceptional from start to finish. She took the time to understand my requirements, was extremely knowledgable, showed me all o... Toon meer
Laura in the store at New Cross was really helpful in choosing our mattress. We tried out lots of different mattresses having had our lying positions analysed in the sleep match monitor. We even got a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
New Cross Gate Retail Park, SE14 5UQ, New Cross, Verenigd Koninkrijk
- 02045329248
4,7
Uitstekend
290 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I love the New Cross store
I visited the New Cross store and staff were most helpful. There was a scanner which showed how you sleep and the best beds tailored for your needs. Ordering my bed was easy.
My bed came on time. They assembled everything and took away the old bed. I was pleased with everything. A positive experience overall.
26 juni 2026
Great purchase so pleased I invested in…
Great purchase so pleased I invested in my new mattress. It was very expensive but worth it the only issue I have is that it took three weeks for delivery.
22 mei 2026
The mattress is very comfortable and I…
The mattress is very comfortable and I am loving it.
I am still sleeping like a baby.
13 juni 2026
The salesperson very polite and…
The salesperson very polite and professional the delivery team were just great
7 juni 2026
Great quality I can’t ask for more than…
Great quality I can’t ask for more than what I have now
16 mei 2026
Good customer service
Good customer service. Also there's a lot more benifit that comes with purchasing bed from Dreams.
23 januari 2026
The staff were professional and…
The staff were professional and helpful, and delivery of my order was smooth- no hiccups.
15 april 2026
My review
Hi first I want to say my thanks to the guy who helped me us in customer service it was very amazing but the pillows was not as I expected .
26 april 2026
The bed is so comfortable
The bed is so comfortable, and it's really lovely to look at. . The gentlemen in the shop was so helpful as I had no idear exactly what I needed. The delivery men were friendly, so helpful. I'm elderly so got young men to treat you kindly and nothing was too much trouble for them delivery on time. Would have you all again.
9 april 2026
Great customer service and support from…
Great customer service and support from the team
16 april 2026
Review zonder uitnodiging
Sleep tight
My Dreams experience was thoughtless from start to finish Laura at the show room was so helpful and the lad's that delivered and assembled it spot on
24 maart 2026
Very good service
23 november 2025
My Mattress is Exceptionally… Good
My Mattress is Exceptionally Comfortable I use to feel pain in my knee now it feels much better I sleep right through the night I would recommend this product to anyone looking for a good mattress.
6 maart 2026
Fantastic experience - New Cross
I was served by Laura in the New Cross store and she was nothing short of exceptional from start to finish. She took the time to understand my requirements, was extremely knowledgable, showed me all of the relevant options and guided me to make a purchase that was right for me - a true trusted advisor. I'd highly reccommed Laura to anyone looking to buy a bed.
4 maart 2026
Review zonder uitnodiging
Success!
Clear delivery arrangements that the company stuck to. Helpful delivery persons. And above all, an extremely comfortable mattress. Worth pointing out, perhaps, that I was about to buy the most expensive mattress in the shop having tried them all out, but when I asked the manufacturer a question, they didn't reply for nine days. In the meantime, I read some very persuasive customer reviews about this item and bought it instead, completely untried. Saved myself £££ and am well satisfied with the product.
24 februari 2026
Dreams New cross
My salesperson was interested and attentive. He made the process comfortable and he met my expectations.
Very happy with the Dreams showroom.
Always better than online when you are buying something that requires touch and lying down 🙃
15 februari 2026
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