Fantastic service during the original purchase, delivery & when the mattress was found to not be the one we wanted. Michael was really helpful & informative from start to finish when we originally vi... Toon meer
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Lees wat reviewers zeggen
Our new electric adjustment beds came a couple of weeks ago, and we are getting used to sleeping on a memory foam mattress as we've never slept on one before. The adjustment bed is brilliant for sit... Toon meer
Excellent service by Hayley in Southampton store we felt very comfortable that we had chosen the right mattress fo us. Duly delivered on time and in a very professional way .Now we have slept on our... Toon meer
A local REAL store where you can try the bed / mattress - absolutely essential!. Very tricky just to buy online without trying it out. Friendly and attentive staff (Madhurima). Free delivery to room... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Mountbatten Retail Park, SO15 1QJ, Southampton, Verenigd Koninkrijk
- 02382127809
4,7
Uitstekend
237 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Kieran and Drew was very helpful
Kieran and Drew was very helpful. Professional, very respectful for me and my proprety.
20 juni 2026
Quick delivery and delivery was on time…
Quick delivery and delivery was on time .service was good in store and delivery.
7 juni 2026
Excellent service and an Excellent bed
Excellent service and an Excellent bed! Just what we were looking for!
31 mei 2026
Fantastic service during the original…
Fantastic service during the original purchase, delivery & when the mattress was found to not be the one we wanted.
Michael was really helpful & informative from start to finish when we originally visited the Southampton store. The delivery guys who put the bed together were great & when we discovered the mattress was not the one we’d wanted, a few minutes back in the store was all it took to get that sorted out too. Would definitely recommend.
24 mei 2026
Review zonder uitnodiging
Everything was fantastic.
I had a fantastic, seamless experience buying a bedframe and headboard from the Southampton store. Being able to choose my exact delivery date while in the store was a huge plus. The communication all the way through and right before delivery was spot on: I received a 2-hour time slot the day before, and the delivery team even called me on the morning of the delivery to make sure I was home. The delivery guys were so friendly and automatically put on shoe protectors before coming inside - a really nice touch. They assembled the new bed flawlessly and took away my old bedframe and headboard. My only piece of constructive feedback is that I had to dismantle the old bed myself before they could take it away; it would be great if Dreams offered a dismantling service. Aside from that, everything was honestly great! 10/10.
3 mei 2026
Excellent service
The lady that served me was very efficient and helpful.
She was able to answer all my questions.
15 april 2026
I can only say excellent product an…
I can only say excellent product an excellent service all round with everyone that we dealt with highly would recommend this company
12 april 2026
Customer service was great from a very…
Customer service was great from a very chatty woman can’t remember the name, the delivery and assembling of the bed was great too and the bed very comfortable, the best bed I have had so far.
8 april 2026
A very good, easy purchase of a quality mattress
A very good, easy purchase of a quality mattress. Made up for a disastrous 6week failed purchase attempt from RemFit. Dreams sorted it all out in one visit and 4 days!!
4 april 2026
Best Night Sleep.
Your service from start to finish haa beem outstanding, from James going above and beyond to your delivery guys.
Our mattress is perfect best nights sleep, hubyy can move around as must as he like, aa it never effects me. I wake feeling U've had a great nights sleep, and no aches and pains. Aa my whole body is supported. Best or all no dips.
27 maart 2026
Very happy
Very happy experience with ordering new bed and it was delivered when expected. It was easy to assemble and well made.
1 maart 2026
Good service
Good service. Headboard is cosy and soft . And the headboard makes your bed more relaxing.
7 februari 2026
Great service from Dreams
Great service from Dreams in getting my new mattress. So many to choose from but I was guided from my requirements by the attentive staff to narrow my choice before deciding. Mattress arrived on the date as planned with great communication in advance and from the delivery driver.
Very pleased with the service and my purchase
1 februari 2026
Great product,smooth process …
Great product,smooth process from sales to delivery, would highly recommend
1 februari 2026
Fantastic service
Fantastic service , from ordering what we needed and to when item was delivered
24 januari 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The sales experience and all went well
The sales experience and all went well. However the bed itself is not what was explained to me including the dramatic sleeper experience thingy in the shop which recommended a certain mattress. The bed is possibly the worst I have ever used. Its too late to do anything and im stuck with a £2700 bed thats possibly gonna harm my back. This is just my experience and I dnt say everyone will have the same. They possibly do have good beds but I personally will not recommend it for anyone. Too expensive for a piece of very uncomfortable bed. Not worth the money.
14 januari 2026
Review zonder uitnodiging
Antwoord van Dreams - Southampton
Good Morning
Thank you for your recent review.
I am sorry to hear of your dissatisfaction with the item you have ordered
So that we may be able to look into this further for you I have requested some further details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Nick
Very good quality
Very good quality, firm and comfortable as i expected. Finally i sleep well, no back pain any more.
10 januari 2026
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