Very easy to browse and make an order on the website. Payment went through without any problems and delivery was quick, friendly and efficient. I would definitely order from this company again.
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Lees wat reviewers zeggen
The installers were a bit late, but they called and let me know and when they arrived they got the bed/mattress installed in quick time.
Dreams Portrack Lane we were greeted by a lovely lady called Jayne who helped us choose a bed what was great for us. Jayne did the sleepmatch test to find the right mattress for us. Service was brilli... Toon meer
Ordering and delivery were great. We are disappointed that the new king size tempur mattress is smaller on each side than our old king size tempur mattress. This leaves a gap in our bed frame. Not su... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Portrack Lane, TS18 2PS, Stockton, Verenigd Koninkrijk
- 01642044638
4,8
Uitstekend
367 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All in all, a good experience
The installers were a bit late, but they called and let me know and when they arrived they got the bed/mattress installed in quick time.
5 juni 2026
Good user friendly website.
Very easy to browse and make an order on the website. Payment went through without any problems and delivery was quick, friendly and efficient.
I would definitely order from this company again.
15 juni 2026
Got what I wanted nice comfy bed
7 juni 2026
Dreams Portrack Lane we were greeted by…
Dreams Portrack Lane we were greeted by a lovely lady called Jayne who helped us choose a bed what was great for us. Jayne did the sleepmatch test to find the right mattress for us. Service was brilliant, we were told date it would arrive, from start to finish everything went smooth couldn’t fault anything.
31 mei 2026
Excellent bed
Excellent bed, excellent service, excellent delivery and fitting. From start to finish amazing, so grateful as bed is for elderly mum 86 terminally ill with cancer. She is so comfortable on a night now.
29 mei 2026
Great sales te and great delivery team
22 mei 2026
Every thing as required
17 mei 2026
Product as expected Delivery team…
Product as expected Delivery team pleasant and very helpful exactly what I would expect from a well known brand would highly recommend this company well done
1 mei 2026
Dreams is what dreams are made of
Dreams is what dreams are made of! From stepping foot into the shop to having our mattress delivered the experience we had was excellent. The staff who helped us were polite and helpful- going that extra mile to ensure that we were happy with our purchase. The gentleman who delivered it were brilliant- nothing was too much trouble. We’re more than happy with our mattress and we’d certainly use Dreams again and recommend them to our friends.
4 april 2026
very good company the staff was amazing…
very good company the staff was amazing and helpful
23 april 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Customer Service Poor
The salesperson did not offer next day delivery. The salesperson never called back.
20 april 2026
Antwoord van Dreams - Stockton
Good afternoon
Thank you for your review. I am sorry for the fact next day delivery was not offered on your order.
I can see that you have already spoken to our Customer Service team regarding this who have agreed a resolution with you.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Staff were helpful and pleasent
Staff were helpful and pleasent, and not pushy, gave me plenty of time to try several mattresses and to make up my mind.
19 april 2026
Good product and an excellent price…
Good product and an excellent price within our budget will shop with you again
5 april 2026
Ordering and delivery were great
Ordering and delivery were great. We are disappointed that the new king size tempur mattress is smaller on each side than our old king size tempur mattress. This leaves a gap in our bed frame.
Not sure if this can be resolved.
29 maart 2026
Antwoord van Dreams - Stockton
Hi Elizabeth,
Thank you very much for taking the time to leave your review.
I tried to contact you today but was unable to reach you, so I have followed up with an email. I look forward to your reply and to speaking with you soon.
Regards,
Hassan
just good service
21 maart 2026
I would defintely recommend Dreams at Stockton
I would defintely recommend Dreams at Stockton to buy beds and mattresses from. From the moment you walk in the staff are very helpful, and even give you a cup of coffee. We were looking at mattresses, and the staff member said we could use the Sleepmatch which works out which type of mattress is best for us. She then showed us the different type of mattresses and explained all the details of the different types. We made our choice and had it delivered. They also gave us a free good quality pillow each which are very comfortable. It is a very comfortable mattress and well worth going to Dreams for.
22 februari 2026
excellent selection
excellent selection, member of staff very helpful and patient as I bounced from bed to bed trying the selections suggested.
22 februari 2026
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