I think your sales assistant was very helpful. I then was able to find a mattress which fitted my requirements. However when waiting for my receipt the supervisor was called and she did ask did I want... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I went to Dreams in swansea. They was fantastic made you feel comfortable even give me a coffee! Went through all the stuff! Ending up with a bed with a built in TV. And 0%APR no point in giving your... Toon meer
Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... Toon meer
Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, Verenigd Koninkrijk
- 01792981767
4,8
Uitstekend
193 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fab bed we both love it 🛌
13 december 2024
The go to place
From start to finish dreams have been amazing! From helping choose the right bed and mattress all the way to delivery. All workers were great and so polite and kind! 100% recommend to everyone
10 december 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I had a high hope to get a new bed and…
I had a high hope to get a new bed and a mattress,as I have chronic lower back pain.I am affraid non of the Dream mattresses I had received resembled the one I tried in store. .The customer service once told me that I am only allowed to exchange the mattress 3 times if I am not happy, since some customers had change their mattresses 10 times they had to change their terms.I ended up with a firm mattress which is not firm at all.and it is an expensive mattress.Now I underestand why those customers had to exchange their mattresses ten times! I am very disappointed with Dreams and will never shop from them again.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Dreams - Swansea
Good Afternoon Kimia,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are not happy with your mattress.
So I can assist you further, I have requested your details via Trustpilot, I hope to recieve this information soon.
Many thanks,
Faye
From the moment I walked into the shop…
From the moment I walked into the shop everyone was so welcoming, sales , delivery all excellent. My new bed is amazing
1 december 2024
Good and helpful staff and delivery on…
Good and helpful staff and delivery on on time.
17 november 2024
Excellent delivery driver co worker excellent
They were brilliant and toke care and very helpful.
Thank you
15 november 2024
Matteress arrived on time delivery crew were helpful and rang to say they erre on their way. Matteress is lovely allover everything went as well as it could. …
Matteress arrived on time delivery crew were very
15 november 2024
Perfect bed.
Great staff, didn't rush me choosing my bed. Fantastic comfy bed for a Fantastic night sleep. Couldn't be more happier.
8 november 2024
Excellent service from the time we…
Excellent service from the time we entered the store. Delivery excellent.
Night sleep exceptional. Highly recommended. Thank you Dreams 😊
1 november 2024
Just wow
Everything was great from start to finish at the Llansamlet Dreams branch. Brilliant service, good knowledge of products, very friendly and professional. Parted with a lot of money for a Tempur Matress, pillows and matress protector but oh my god, when it was delivered, we couldn’t wait to test it out. We were not disappointed, best nights sleep we have had in along time. I must also say how great the delivery guys were. Friendly, knowledgeable and helpful. Very impressed and have already recommended you to friends.
25 oktober 2024
Excellent All Round Service
Very professional service and successfully met all deadlines. Additionally, all rubbish removed.
12 oktober 2024
Excellent service from start to finish
Excellent service from start to finish. The sales assistant Sue was courteous, polite and very knowledgeable about the products we were looking for. Talked us through everything and made us feel comfortable. We really could not fault Sue at all. We were also offered refreshments. Something I have never experienced before when shopping for the home.
4 oktober 2024
Review zonder uitnodiging
New bed
Everything was on time, kept in regular touch, never let me down.Product was as described.
14 september 2024
Fantastic service from the second I…
Fantastic service from the second I walked in the shop sue was brilliant the bed was delivered upstairs a d put in place e brilliant service
14 augustus 2024
Happy to recommend Dreams
Really pleased with the mattress, and very happy with the delivery and taking mattress to the bedroom.
8 september 2024
Brilliant service from start to finish The sales assistant in the Swansea…
The sales assistant in the Swansea store was very helpful and gave us plenty of time to try out 2 different mattresses. She (I unfortunately have forgotten her name) was excellent.
The 2 delivery men were the best I have ever had, so kind caring. One’s name was Davood not sure of the others name.
17 augustus 2024
Sales team were very helpful and the…
Sales team were very helpful and the delivery team were extremely helpful and polite very professional… all in all I’m really happy with what I’ve received no complaints thank you very much the dream team ❤️
25 augustus 2024
A very smooth delivery and a very…
A very smooth delivery and a very comfortable mattress
25 augustus 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.