We went to the Taunton branch to purchase a new king size bed and mattress. Once we had walked around the store and viewed the large selection, we sat down at a desk and spoke to the assistant, Pip... Toon meer
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Lees wat reviewers zeggen
The sales staff's service has been excellent. We've been to the store three times to decide, and at no point did they pressure us; all three times they were very attentive. Special mention goes to the... Toon meer
Justin and his team in Taunton were absolutely first class. A relaxed and informative introduction to Tempur beds and mattresses (with coffee!). The method of measuring for a suitable bed was interest... Toon meer
We are suspicious purchasers. We try and avoid salespersons. Dreams assistant persuaded us to try their test bed without pressure. It was an odd experience but gave us a list of mattresses to work on... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 3 Riverside Retail Park, Hankridge Way, TA1 2LR, Taunton, Verenigd Koninkrijk
- 01823772479
4,7
Uitstekend
174 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I thought I 'd already done this!
I thought I 'd already done this!
My experience of Dreams was excellent.
From the young lady in the shop, to the delivery team, everyone was courteous, knowledgable and friendly. I would certainly recommend Dreams to friends and family.
14 maart 2025
Good service and product Bed was delivered at promised time and…
Bed was delivered at promised time and date. The delivery men were polite and helpful.
We were really pleased with our bed it was simple to put together.
9 maart 2025
Excellent product delivered to time.
1 maart 2025
Staff very helpful
Staff very helpful, been sleeping on the mattress for just over a week and still not having a good night's sleep but will persevere for a bit longer to see if the mattress does get more comfortable
15 februari 2025
Good experience
Good experience, disappointing to have to pay to nip the natress upstairs which should be part if the service.
27 januari 2025
Very satisfied customer
The service and care of the staff both within the shop and especially the delivery team were absolutely fantastic.
The delivery team were polite and cheerful and considerate they couldn’t do enough to help.
I have been looked after so well by Dreams, I highly recommend this company.
2 februari 2025
Debbie at the Taunton store was…
Debbie at the Taunton store was incredible help from my first passing visit right til I purchased. I was years overdue upgrade and Debbie made sure I got the right fit.
Kind, professional and friendly, and the delivery team were just as great!
2 februari 2025
Great timely professional and efficient
22 januari 2025
New mattress for good nights sleep.
Dealt with the manager at the Taunton Store. He was so helpful. Allowed us the freedom of the store and answered any questions when we needed to know something. We were not followed around or pushed into buying anything.
30 december 2024
I was very impressed
I was very impressed with how open and friendly the staff were. They didn't pressure us into buying and understood that we needed to think before we went on to purchase. Our adviser was amazing and i loved the bed scan, it gave us multiple choices and we are really happy with what we bought.
17 januari 2025
Everything you want - service and product
Went in on a Friday. Staff available and helpful. Shop quiet. Used the body scanner system - looks fancy but not really sure it does much more than weigh you. Tried a few mattresses, selected and ordered. Lead time good. Free set of pillows. Removal of old mattress. Comfy.
27 december 2024
Great service, great bed
Great service from the shop and delivery team and really super bed. Very well made, good solid drawer underneath. Looks great. Would recommend.
30 december 2024
Recommended
Debbie at Taunton store have is great customer service, going above and beyond our expectations.
27 december 2024
Review zonder uitnodiging
The mattress is comfortable
The mattress is comfortable. The guys who delivered it were great and very helpful.
27 december 2024
Very supportive and comfortable.
14 december 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Mattress is OK 🛌 divan OK just having…
Mattress is OK 🛌 divan OK just having problems with headboard temperamental
Keith and PATCH 🛌
11 december 2024
Antwoord van Dreams - Taunton
Good afternoon Keith,
Thank you for leaving us your feedback.
I am sorry to hear that you are experiencing an issue with your mattress.
I did try to contact you in relation to this matter but as I was unable to reach you by telephone, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Friendly and knowledgeable.Aaron in…
Friendly and knowledgeable.Aaron in Taunton was excellent.
22 november 2024
Review zonder uitnodiging
Firstly like to say a massive…
Firstly id like to say a massive thankyou to all those that have helped when I purchased my new mattress at the Taunton Dreams store.. Brilliant! unfortunately I had to change said mattress and this is where I really REALLY want to thank PIPPA in particular.. She went above and beyond to help me, I rang and she answered the phone and I then returned to the store to choose a different mattress where initially I saw someone different.. But PIPPA outshone everyone! For a young lady she is a credit to the store and I thank her so much. Replacement mattress has just arrived and I'm hoping that this one is going to be OK!
29 september 2024
Review zonder uitnodiging
the friendly reseption we received from…
the friendly reseption we received from the assistant also the finformation given and the opertunity to look at all the options.
23 oktober 2024
Excellent service
Excellent service. I particularly enjoyed the computerised test bed so that we did not waste time trying out unsuitable mattresses but only tried ones of the correct firmness. The salesman was very helpful. He did not rush or pressurise us.
Delivery was on time and the men were again helpful and nice.
23 september 2024
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