Fanastic experience from Gabriel at the Watford store. In truth we didn't even go in expecting to buy a mattress, more just forward planning but Gabriel was so knowledgeable and helpful that we ende... Toon meer
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Lees wat reviewers zeggen
I received a warm and friendly welcome from Ramona. She was helpful, informative and patient throughout my visit and helped me find what I hope will be my best fit mattress for the next 8 years.
We bought two mattresses from different ranges with different firmness. The recipients found them extremely comfortable. The large range allowed us to cater for wildly different sleeping requirements.... Toon meer
Very helpful in store using computerised measurements. Friendly staff. Delivered as planned very efficient and polite lads who delivered new mattress up two flights of stairs and removed old mattr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Unit 1C Colne Valley Retail Park, WD17 2JZ, Watford, Verenigd Koninkrijk
- 01923594324
4,7
Uitstekend
346 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Superb store Superb staff
Superb store Superb staff. Thank you Dreams for making my dream come true.
3 oktober 2025
Excellent experience and very happy…
Excellent experience and very happy with my mattress
27 september 2025
Friendly service, stress free delivery and assembled efficiently
5 september 2025
The salesman was really good and…
The salesman was really good and explained everything very well
19 september 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The mattress was not the same as bought…
The mattress was not the same as bought in store in which I have woken up with a sore achy back every morning since I have had it.
We purchased the protection in store where the salesman said we could exchange or get repairs free of charge anytime within 8 years. However, we are now being asked to pay for an exchange. After spending over £2500 including the extras to have the protection I would expect that what was said would be honoured.
Since the review, I have had strong support which has increased my experience,.
18 september 2025
Antwoord van Dreams - Watford
Good Morning
Thank you for your recent review.
I am sorry that you are unhappy with the exchange process
I have sent you an email to discuss this further with you. I look forward to hearing from you.
Kind Regards,
Nick
the bed although tested in store seemed…
the bed although tested in store seemed even harder at home.
The mattress is not steady and shifts to one side and the duvet also moves in night probably need king size
Not the sound sleep I was expecting
29 augustus 2025
Antwoord van Dreams - Watford
Thank you for your recent review.
I am sorry to hear that there is an issue with your bed
I have attempted to contact you today but was unable to reach you. I have sent an email instead to discuss this further.
I look forward to hearing from you.
Kind Regards
Nick
Pleased with service from shop to…
Pleased with service from shop to delivery - very good communication throughout and pleasant and friendly delivery drivers.
12 september 2025
I bought a hybrid mattress from dreams…
I bought a hybrid mattress from dreams best purchased I have made in a long time excellent quality and great customer service both in store sales advisor and delivery guys where a great support and very friendly and professional did there best to support in the purchase and process of delivery
6 september 2025
Thank you Ana from Dreams, Watford
Ana from Dreams, Watford was the best provider of customer service. My dad has been suffering with an injury and she had the most patience and grace when showing us the beds, and made sure we left with the perfect mattress to support him. She was so kind and helped us get the best deal. All the best, and thanks again for great service!
3 september 2025
Review zonder uitnodiging
Helpful staff
Helpful staff. Sales consultant Amir gave us advice and help in making a decision. Good selection of Beds etc.
5 augustus 2025
Great service and great products
We bought a bed and two mattresses from Dreams and are very happy with everything. Ioana was amazing – friendly, helpful, and made the whole process easy. Great service and great products!
21 augustus 2025
Review zonder uitnodiging
From the in-store assistance when…
From the in-store assistance when buying the bed to delivery and assembly service everything went smoothly - all members of staff were helpful and professional.
12 augustus 2025
Lot of choice in store
12 augustus 2025
Honestly the best bed company around.
Honestly the best bed company around.
I had a few problems which were my fault but they resolved each one with a smile.
Im so happy
2 augustus 2025
lovely bed
lovely bed, comfortable, helping my back,to get better, money well spent, and plenty of space, under the pull up mattress, where I can store my winter woollies,until I need them, and summer clothes in winter thank you dreams
1 augustus 2025
Very professional and helpful staff
Very professional and helpful staff
The whole experience from delivery to disposal was first class
A Very happy customer
1 augustus 2025
From meeting Darren who was extremely…
From meeting Darren who was extremely helpful, keeping up contact about delivery dates and times, the service was excellent. The men that delivered the bed arrived in the allocated time slot.
26 juli 2025
Very helpful store with excellent products
Very helpful store with excellent products and staff who knew the products and offered to help
17 juli 2025
Review zonder uitnodiging
New Bed
Very happy whith my new bed and mattress service was amazing would recommend to all the public delivered on time and nice friendly men who put the bed together.
5 juli 2025
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