the staff very friendly and helpful was offered tea or coffee and then on to bed machine this was extremely helpful in choosing our next mattress .there was no pressure and the staff patiently waited... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Joanne went out of her way to help us choose a bed, showing us all the options and explaining the various choices.
What a fantastic company Dreams are! Excellent sales team manager Mark, with a relaxed but informative sale of our bed and mattress. On delivery day driver Paul continued to give us an up to date t... Toon meer
The staff were extremely helpful and patient. We were impressed by the choice and range of mattresses available and the knowledge of the member of staff. Even more comfortable pillows were available t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Castlefields Retail Park, NN8 2DP, Wellingborough, Verenigd Koninkrijk
- 01933718308
4,7
Uitstekend
184 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very comfortable bed.
10 maart 2023
Helpful but not pushy.Free delivery was…
Helpful but not pushy.Free delivery was on time and respe truly of property.
8 maart 2023
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
We find the mattress very uncomfortable…
We find the mattress very uncomfortable and hard. We will be changing it as soon as we can. An expensive purchase which we are really disappointed with - despite using your system for determining which firmness we required.
28 februari 2023
Antwoord van Dreams - Wellingborough
Good Afternoon, thank you for taking the time to speak with me today. I am sorry for the fact you are not getting on with your mattress.
Dreams do recognise that people will not always get the right mattress for them on the first attempt, which is why we offer our 40 night comfort guarantee, whereby you can reselect to an alternative of your choice.
As discussed I am happy to be your point of contact going forward in getting this resolved. I look forward to hearing from you shortly.
Many thanks
Peter
Dreams do come true 👍
Certainly professional staff and made very welcome. From entering the shop to getting the mattress delivered to my abode everything went like a "Dream". Yes, Dreams do come true.
26 februari 2023
Excellent service
Kind, friendly,knowledge and respectful staff. Goods delivered on time and as expected.
22 februari 2023
Lady in the shop was really good
Lady in the shop was really good, helped us decide on the best bed, delivery was also quick. Very Happy
11 februari 2023
I bough a mattress for the spare bed
I bough a mattress for the spare bed - haven't used it yet, so can't comment. The buying and delivery processes both worked fine.
11 januari 2023
Excellent service and knowledge of…
Excellent service and knowledge of products make you feel important
15 januari 2023
Review zonder uitnodiging
I was very pleased with my purchase the…
I was very pleased with my purchase the sales assistant was very knowledgeable helpfull and professional throughout thank you
26 december 2022
Review zonder uitnodiging
Therapur Actigel firm response 1000K
Purchased a Therapur firm response 1000K mattress in December 2021, in October 2022 the mattress showed signs of sinking on both sides so I sent pictures of the mattress with a complaint and three months later still not had an answer as to why this has happened and what they are prepared to do about it every time I email Dreams I get the same response my case 88700 is still being worked on. Not happy would never shop at dreams again
15 oktober 2022
Review zonder uitnodiging
Antwoord van Dreams - Wellingborough
Dear Patrick
Thank you for your review. I am sorry for the issues you are having with your mattress.
I have sent you an email with a suggested resolution which I hope you will find as suitable.
I look forward to hearing from you shortly.
Many thanks
Peter
A fantastic experience
A fantastic experience with the Wellingborough Branch, in particular Mark the Manager. We went looking elsewhere after visiting and come back to purchase our bed and mattress, really great experience and can highly recommend!
27 november 2022
Review zonder uitnodiging
Staff very courteous
Staff very courteous, helpful and knowledgeable about the products on offer.
20 november 2022
Review zonder uitnodiging
Fantastic service by dreams
Fantastic service by dreams, kept fully informed of delivery and timings. Mattress amazing finally a good night sleep is being had. No hesitation in recommending dreams to family and friends.
28 oktober 2022
Review zonder uitnodiging
The efficiency and promptness of the team
The efficiency and promptness of the team and the resources and helpfulness.
The went over and beyond and even took the trash away
5 oktober 2022
Review zonder uitnodiging
We love our new bed
We had a really great sales experiance and enjoyed trying out the sleep test machine. We love our bed and matress, and the best thing is that all my back and sholder pain has gone since buying the new bed. Love it!
4 september 2022
Review zonder uitnodiging
Lovely service. Extremely helpful and friendly
Lovely service. Extremely helpful.
30 augustus 2022
Review zonder uitnodiging
Mark at the Wellingborough store was…
Mark at the Wellingborough store was excellent
22 augustus 2022
Review zonder uitnodiging
This is a top notch mattress
This is a top notch mattress. Extremely comfortable and brilliant quality. My whole experience with Dreams was excellent, from the speciality assessment to find out my ideal mattress, from very well informed and friendly staff, to the fast delivery and efficient and speedy free removal of my old mattress. I would thoroughly recommend Dreams of Wellingborough
11 augustus 2022
Review zonder uitnodiging
No more aches and pains…
I’m very satisfied with the service I received and the mattress I ordered and received. From going through the mattress checker in store I was advised what mattress best suited my body shape and sleep position. Initially I thought I knew which one I would want, but was corrected and I love the one I chose in store. The advisors were very helpful and I love my new mattress, no more aches and pains. Thanks for your help.
30 juli 2022
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.