Drift Innovation  Reviews 

It's not often you get a positive outcome from customer service in my experience but on this occasion Drift have gone above and beyond. The product is awesome backed up by awesome customer service and technical support 5 star

I am now on my 6th drift camera, I use them on my motorbike so they are not used constantly, started off with the ghost x, all 4 have just stopped working (exchanged under warranty), I don't ride in the rain so it couldn't be that, I then exchanged for the XL, first one kept resetting itself from dashcam mode and didn't overwrite the sd card so superbike shop swapped it, just came back from a 2 day tour to discover the replacement has done the same, unlike my phone that is used constantly and on occasion dropped these cameras are never touched, poor manufacturing and not fit for purpose!

Horrendous camera riddled with issues from freezing camera .
Buttons take more than one push to operate ..
Often after a days recording using the correct sd card files are corrupted losing hours if footage.
Unreliable and extremely cheap. It will break

My Ghost X has stopped charging and it's under warranty, so contacted them to discuss. Like similar posts, I got a ticket number and nothing else. I won't be settling with that though, next week it's off to contact trading standards. Simply not good enough.

After not using my Ghost X for 18 months due to Covid it wouldn’t charge. Sent a message to Drift and got a ‘Ticket Number’. Mistakenly thought that meant I’d get a reply. WRONG: Totally ignored: There is no excuse for arrogant customer service.

I have wasted hundreds of pounds on Drift cameras to discover there is no longer an App for Android.
Time to return all 3 cameras and go back to GoPro.
Feel free to respond Drift innovations.

I ordered a GhostXL, and 3 weeks later I had not received it or even got a tracking number. So I reached out to support, however they didn't respond. I emailed repeatedly, filled in their online support form, and responded to their feedback survey, but they ignored me. So another 2 weeks go by and I eventually decide to issue a chargeback. So then they took notice and said basically, oops we forgot to ship it, do you want us to ship it? Well no, that response is totally inadequate at this point. Maybe if you overnighted it to me or threw in some accessories for your mess-up then we would be even, but nope, I apparently have to wait another month because now it is Christmas and everything is backlogged. I told them to cancel, but they didn't even bother to refund my card and I am currently waiting for my chargeback to clear. Total and complete failure on Drift's part with completely inadequate ownership of the failure. I even told them I was going to write a review and they still took zero action to make things right.

i had a drift ghost 4k+ when i got it first, it was weird to turn on. i went for a ride in some rain and then it stopped working completely. camera quality is good but thank god for amazon returns...

Bought a Ghost Drift XL Camera and a few accessories. Initially thought the camera was pretty good. Image quality was good ease of use was good communication with the company initially good. After 10 months the camera developed a fault. Just recorded a white screen. Initially thought it was condensation on the lens as it only happened first thing on a morning. As it transpired it's a common fault that renders the unit useless. Unfortunately I did not realise until the warranty had expired. I contacted the company and received various emails over the next few months asking me to try various things and even to buy a new memory card. Turns out it's a known fault and cannot be repaired. Company just strung me along wasted more money on a product only fit for the bin. Do yourself a favour and do not waste your money on this product. Seems earlier models suffered the same problem.

Deeply disappointed. Really liked my Ghost X but after 20 months the buttons became hard to use and then stopped taking a charge. Took a chance and bought another. The On Off Record button didn’t work from the start. Customer service is zero, after wasting my time with unrelated advice I finally got an address to send it back to, now they will not refund me for faulty goods. They want to send me a replacement, but I want nothing further to do with Drift because of the lack of customer service.

New ghost X rubber flap that covers charging port didn't stay shut and battery stayed on 75% despite being on charge all night, so requested a replacement and a week later I was told "We could send you out a replacement rubber cover, which you would then need to fit yourself to your camera, however we wouldn't be able to accept a return to repair this particular part, due to the aforementioned reasons.
I am sorry to be the bearer of bad news"
To which I threatend UK consumer rights, then I was told to return for a replacement a my own cost. OMG...... WARNING, if you have a faulty product even if it's new you have to pay the postage to sent it back!!!
Has to be the worst company I have ever dealt with :(

I have a Drift XL but it has stopped working, I am unable to connect it to the laptop and download footage. I have tried everything and am now resigning to the fact I’ll have to buy another camera. It definitely won’t be a Drift but will be a GoPro as these seem to have better reviews

Purchased a Drift Ghost in February for use when cycling. This is after having been subjected to a 'hit and run' incident the previous year. A major factor in my decision to with Drift was the advertised battery life of 5 hours, which would be adequate for about 90% of my rides. From day 1, I have never got more than about 3 hours 20 minutes from it, which is good for about 0% of my rides.

Drift I totally and utterly non-responsive. The only mechanism I can find of contacting them is through their support contact form: and they simply fail to respond at all. Not a dickie bird. There are no published telephone numbers, and the only one I did find under their 'distributors' page is an 'invalid number'. It would appear they have a deliberate policy of not engaging with any customers who have problems. Given the cost of the devices, this is appalling.

Well it is not waterproof as got caught in the rain on a trip in the uk, talked to Drift how said that camera is not covered for water ingress. offered a 20% discount on a new one but apart from that said its my problem. I would not advise this camera if you live anywhere that it rains

Had previously from day one. Wouldn't turn on spent weeks backwards and forwards drift . Getting fobbed off all the excuse under the sun, blamed the power adapter for not changing properly, completely ignored the not turning on part. After 6 weeks finally said they couldn't do anything and to get in touch with the on,iner shop I bought it from, another 2 weeks waiting and finally got some advice that it needed resetting. Now would turn on but battery life on all batteries just over an hour. Complaint again still got fobbed off. Finally after 4months they agreed to a return. When I got it back batteries life better but not even half the 8 hour's claimed. Now less than 2 year's old and stopped working altogether. Save your money buy any other camera. When working video is good speaker is rubbish once moving all you get is wind noise.

Customer care??? Does it exist in this company????
6 month old Drift Ghost X stopped working/charging. Emailed customer care(?) and reply from "Bob", seems only person to reply!?! Info totally useless about how to recharge and reboot..it won't work!!!!! Asked for address to return and suprise, suprise..no reply! Sent it to their office via recorded delivery and guess? They've lost it!! Oh convenience!! Now getting squiming, wriggling e-mails saying not their problem. Product is good but customer after care must be one of the worst in any UK company!!!

Purchased the drift ghost xl and WOW so impressed with it and the customer service has been fantastic 👍

I purchased three Drift Ghost X cameras for my wife, son & myself all which have now failed within 18 months of not a lot of use. A great camera when working & one of the better looking cameras, but reliability seems to be a problem. One going wrong would be bad enough, but for all three to fail points to poor build/component quality...

I accidentally damaged the external microphone adaptor lead for my Drift Ghost XL camera and enquired about purchasing a replacement. Drift very kindly sent me a new adaptor lead free of charge! Excellent service and thank you.

Returned my faulty from new camera.
I still don't have a refund.