I have recently purchased a trio pack of shimmering coloured lip colours. All three colours are really wearable and leave lips feeling soft. They also contain peppermint oil which makes them feel real... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I cannot explain to you how excellent the customer service is! Not only do I love the products, but when the product arrived damaged, it was replaced within a day of emailing! I couldn't recommend e... Toon meer
Bedrijf heeft geantwoord
I bought a tube of pure paw paw blackcurrant flavour lip balm and I need to tell you I have had a very painful mouth .this stuff is fabulous my skin is already starting to heal . I had bought so many... Toon meer
The customer service team promptly dispatched the missing items of my initial order once they saw my comment on Instagram. Really like that the social media platforms can be used to communicate with b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Contactgegevens
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, Verenigd Koninkrijk
- info@drpawpaw.com
- www.drpawpaw.com
4,9
Uitstekend
257 reviews
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Jessica watts dealt with my complaint…
Jessica watts dealt with my complaint when I purchased a faulty product. She was quick to respond and issue a new product almost immediately. It arrived quickly and the service was nothing short of exceptional. Wonderful to see from my favourite brand!
6 maart 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
We really appreciate you taking the time to submit and review and your continued custom. Dr.PAWPAW
Excellent company
Fantastic customer service, very quick to reply, polite and instantly resolved my issue.
17 maart 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
We really appreciate you taking the time to submit and review and your continued custom. Dr.PAWPAW
Prompt solution!
Katie was incredibly helpful when I received a defective product.
I was not expecting anything, and just wanted to let them know of an issue, but she went above and beyond to make sure I had a great experience.
Really ethical company, great staff.
Thanks Katie!
16 maart 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
We really appreciate you taking the time to submit and review and your continued custom. Dr.PAWPAW
Great customer service
Great customer service, quick response and rectified my product issue with a replacement
11 maart 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
We really appreciate you taking the time to submit and review and your continued custom. Dr.PAWPAW
Best Quality
The product and the customer service received is top quality.
12 maart 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
We really appreciate you taking the time to submit and review and your continued custom. Dr.PAWPAW
Wrong Item Recieved ( Excellent Customer Service )
Received the wrong product and emailed a woman named Jessica who sorted out the situation perfectly and was so nice , replacement product had been sent , looking forward to trying it out
4 maart 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
We really appreciate you taking the time to submit and review and your continued custom. Dr.PAWPAW
Hydrating lip balms
I'm really enjoying using these lip balms. This is because they are very hydrating and don't leave my lips feeling sticky or greasy. They glide on well and have a nice hint of colour in them too. They give a nice shine on my lips and don't feel heavy, just nicely and light
6 februari 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for your review and continued custom - Dr.PAWPAW :)
Overnight Lip Mask My Fav
Absolutely LUV the Overnight Lip Mask. Use it every day especially during this time of the year. Helps keep my lips nourished and shiny 💋
26 januari 2026
Antwoord van Dr.PAWPAW
Thank you for your review and continued custom - Dr.PAWPAW :)
Great customer service
Great customer service. I had an issue with a product bought in store, and Jessica from customer service sorted it out straight away.
And I love the Wicked lip balms…. Got one each in my bag, coat, at work, home!
9 februari 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for your review and continued custom - Dr.PAWPAW :)
Five stars for customer service
Five stars for customer service, without having purchased anything I had a prompt informative answer to a query from Lillie which answered my question and also the offer of more detailed/tailored info if necessary. Thank you :)
10 januari 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for your review and continued custom - Dr.PAWPAW :)
Love Dr PawaPaw products
Love Dr PawaPaw products! Recent issue with faulty packaging was resolved quickly and with excellent customer service.
30 januari 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Great customer service today and lovely…
Great customer service today and lovely products as always
27 januari 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Amazing
Amazing, I had a problem with the product I had purchased and I emailed when I realised. I was amazed as I received a reply very quickly and a replacement is being sent out. I haven’t had this with any other company to date. I will be using this company again in the future
15 januari 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Missing Balm Replaced
I had purchased the hydration set that comes with 3 balms at a store that stocks Dr. PAWPAW. When I got home, I opened the package to find that one of the balms was missing. I contacted the company and I received an email back from Lillie who said a replacement will be sent my way. I'm very pleased with these products and the customer service and will continue to buy from this company.
7 januari 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Good customer service
Contacted customer service when my balm developed a strange smell. They were quick to respond and offer a solution. Great service. No issues with the product either otherwise - probably a bad batch.
5 januari 2026
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
5 Stars for Jessica and Lillie
I would happily give the customer service team a full 5 stars, they’re friendly and super quick to respond, as well as being quick to get any issues resolved.
The reason for four stars rather than five is that I received faulty balms- which were empty, as though there’d been an issue with filling. They were all from the same batch, so it must have been bad luck that they got missed as being faulty and sent out.
I emailed their customer support team (Lillie and Jessica, you’re the best!) on Tuesday, and even with staff sickness they’ve confirmed today (Thursday) replacement balms are already on their way.
Thank you girls for helping out so fast during which I can only imagine as being such a busy and stressful time.
18 december 2025
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for taking the time to share your experience and leave a review. All reviews are greatly appreciated and we look forward to your continued custom. Dr.PAWPAW.
I had purchase a gift for my…granddaughter
I had purchase a gift for my granddaughter and upon looking at it found the lip balms to be damaged..I emailed the company and received a quick response from Lillie nothing was too much trouble for her. Within days I received new lip balms well done to you Lillue
27 november 2025
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
Great customer experience
Great customer experience. Tube of lip balm was unfortunately faulty. Replacement sent promptly. Thank you to Lillie who ensured process was smooth with optimal conclusion. Thank you again and I will certainly continue to use Dr pawpaw in the future.
17 november 2025
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for taking the time to share your experience and leave a review. All reviews are greatly appreciated and we look forward to your continued custom. Dr.PAWPAW.
Great customer service
Great customer service. My issues were dealt with swiftly and without any problems. 10/10 recommend.
20 november 2025
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for taking the time to share your experience and leave a review. All reviews are greatly appreciated and we look forward to your continued custom. Dr.PAWPAW.
Customers service really professional…
Customers service really professional and helpful thanks
17 november 2025
Review zonder uitnodiging
Antwoord van Dr.PAWPAW
Thank you for taking the time to share your experience and leave a review. All reviews are greatly appreciated and we look forward to your continued custom. Dr.PAWPAW.
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