The delivery was on time and in perfect condition with a minimal amount of packaging. We had three of the steaks and put the other three in the freezer for another time. We thoroughly enjoyed the s... Toon meer
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Lees wat reviewers zeggen
Pacel arrived on time very well packed and insulated the cumbrian sausages were really tasty Wiltshire ham was 5 star lean and delicious 😋 haven't tried the rest yet but will be ordering again... Toon meer
Bedrijf heeft geantwoord
Love the taste of everything we’ve had so far . We had to change the delivery date after ordering but everything was done seamlessly with no hassle - excellent customer service!
I have been a big fan of DukesHill bacon in the past, especially its proper dry cure without shrinkage or white stuff. But over the last few months it seems to have gone through a change - more like e... Toon meer
Bedrijfsgegevens
- Delicatessenzaak
- ook in
- Boodschappenbezorgdienst
- Gourmet kruidenierswinkel
- Hamwinkel
- Slagersdelicatessenzaak
- Vleesproductleverancier
Geschreven door het bedrijf
Since 1985, we have been at the forefront of artisan craftsmanship, offering an exquisite selection of luxury produce with an unwavering commitment to quality.
Why Dukeshill
Geschreven door het bedrijf
- Our aim is always to exceed your expectations.
- We make our hams, bacon, sausages and other products by hand, the old-fashioned way. We care about flavour and texture rather than speed and yield, so we always give our hams time to cure properly. We use authentic, traditional recipes so you can be sure our meats are full of flavour.
Free delivery on orders over £40
All our products are sent to you fresh and securely packed by next working day delivery
All our products are sent to you fresh and securely packed by next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in any doubt please speak to the customer services team.
Please note, next-day delivery to remote addresses on the UK mainland and UK Islands may not be possible. If next-day delivery is vital, please order before 11am and phone us to check.
For further information please visit our website.
Contactgegevens
Verenigd Koninkrijk
- help@dukeshillham.co.uk
- www.dukeshillham.co.uk
4,3
Uitstekend
24K reviews
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Heeft 92% van zijn negatieve reviews beantwoord
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Amazing quality products
Amazing quality products, always consistent. The service is second to none. Thank you
9 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for your lovely review!
We're delighted to hear that you've consistently enjoyed the quality of our products and that our customer service has been second to none. What a wonderful compliment!
Your kind words and continued support mean a great deal to us, and we're so pleased to know we're meeting your expectations.
Thank you again for choosing DukesHill. We look forward to welcoming you back soon!
Kind regards,
The DukesHill Team
Never received my delivery
Never received my delivery. They said they would replace it, never came and still no refund. Disgusting to say the least. Beware dealing with them
4 oktober 2026
Antwoord van DukesHill
Thank you for taking the time to share your experience with us.
Firstly, please accept our sincerest apologies for the disappointment, frustration and inconvenience you have experienced with your order.
We completely understand how upsetting it must have been to wait for a delivery that never arrived, particularly after being assured that a replacement would be arranged, only for that delivery not to arrive either.
To then be left waiting for a refund understandably made an already disappointing situation even more frustrating. This is certainly not the level of service we expect to provide, and we are genuinely sorry that we have let you down.
Having reviewed the situation, I can see that a member of our Customer Service team has since spoken with you and that a refund has now been processed for your order.
I appreciate that this should have been resolved much sooner and without you having to repeatedly chase us for answers.
I can also see that another member of our team has reached out to you directly regarding your order, as we wanted to ensure that your concerns were acknowledged and that you received the support you should have been given from the outset.
We recognise that processing a refund does not undo the inconvenience or restore the time you have spent trying to resolve this matter. However, we sincerely hope it demonstrates our commitment to putting things right.
Your comments regarding the failed delivery, replacement and communication will be taken seriously and shared with the relevant teams to help us identify where improvements are needed.
We genuinely value our customers and understand that experiences like this can significantly damage the trust they place in us.
Please accept our apologies once again for the frustration and disappointment caused. We are very sorry that your experience has fallen so far below the standards you should expect from Dukeshill.
Thank you again for bringing this to our attention.
Kind regards,
The Dukeshill Team
Appalling service with this company
Appalling service with this company. The hamper arrived with melted ice packs and the meat spoiled, rotten and stinking. I emailed their customer services department, enclosing a photograph of the state of the hamper and complaining. I got an apology and was assured that my complete refund would arrive within 5-10 working days. ELEVEN working days later I contacted them again as it was over two full weeks with no refund. Apparently a “glitch” in their system had caused the delay. I was again promised my refund within “5-10 working days”. For glitch read incompetent customer service. I eventually received my refund virtually three weeks after my complaint. I will never use this company again.
22 september 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you for taking the time to share your experience with us.
Firstly, please accept our sincerest apologies for the extremely disappointing experience you have had with Dukeshill, both regarding the condition of your hamper and the unacceptable delay in receiving your refund.
We are genuinely sorry to hear that your hamper arrived with completely melted ice packs and products that were no longer suitable for consumption. This is certainly not the standard of quality or service we expect to provide, and we completely understand how upsetting and frustrating this must have been.
When customers order from Dukeshill, they should be able to trust that their products will arrive fresh, properly packaged and in excellent condition. On this occasion, we clearly failed to meet those expectations, and for that, we are truly sorry.
What makes this situation particularly disappointing is the experience you subsequently had when trying to obtain your refund.
You did everything that could reasonably be expected by contacting our Customer Service team, providing photographic evidence and allowing us the opportunity to resolve the matter.
You should not then have been left waiting almost three weeks for your money to be returned, particularly after being assured that your refund would be processed within 5–10 working days.
Whilst there appears to have been a system issue that affected the processing of your refund, we fully appreciate that this does not excuse the delay or the additional inconvenience caused. It was our responsibility to ensure the refund was completed promptly and to keep you informed throughout.
Having reviewed the situation, I can see that you have since spoken with one of my colleagues and that your refund has now been successfully processed.
I am pleased that the financial side of this matter has finally been resolved, but I completely recognise that it should never have taken this long or required you to chase us repeatedly.
I also want to apologise for the frustration caused by our communication throughout this process. Regardless of any technical difficulties, you should have received clear updates and reassurance that your concerns were being taken seriously.
Your experience highlights areas where we need to improve, particularly around the condition of products arriving with customers, refund processing and the way we communicate when something goes wrong.
We will ensure that your feedback is passed to the relevant teams for review.
We are especially sorry to hear that this experience has left you feeling that you would never order from Dukeshill again. We understand that your confidence in us has been damaged, and we sincerely regret that we have given you reason to feel this way.
Although we appreciate that an apology cannot undo what has happened, we do want you to know that your disappointment is completely understandable and that your feedback has been taken seriously.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the poor experience and inconvenience you have endured.
Kind regards,
The Dukeshill Team
Great selection of good quality food
Great selection of good quality food. Little more expensive but well worth paying . Will continue to use this company
6 oktober 2026
Antwoord van DukesHill
Thank you so much for your lovely review!
We're delighted to hear that you've been enjoying our wide selection of quality food and that you feel our products are worth the extra cost.
We take great pride in offering exceptional quality, so it's wonderful to know that this is something you appreciate.
Your continued loyalty and support mean a great deal to us, and we look forward to welcoming you back for many more delicious orders!
Kind regards,
The DukesHill Team
Easy to order and excellent products. All set for Christmas with the chutney etc!
Easy to order and excellent products.
25 september 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for your lovely review!
We're delighted to hear that you found ordering easy and that you're pleased with the quality of our products.
It's wonderful to know you're already getting prepared for Christmas with our delicious chutneys and festive treats!
Thank you for choosing DukesHill. We really appreciate your support and hope our products make your Christmas celebrations extra special!
Kind regards,
The DukesHill Team
This is the second Beef Wellington and…
This is the second Beef Wellington and my third order to date and I introduced a new client too who had the Beef Wellington and other products for his first order and we were totally impressed with the quality, flavour and cookability of the meal which was a fabulous success and extremely tasty, thank you. Thank you also for my jute shopping bag
best
robert
4 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for your wonderful review, Robert!
We're absolutely delighted to hear that you've enjoyed our Beef Wellington so much that you've ordered it again! It's fantastic to know that the quality, flavour and ease of cooking made your meal such a success.
We're also incredibly grateful that you've recommended DukesHill to someone else, and it's lovely to hear that they were just as impressed with their first order!
We're pleased you enjoyed your jute shopping bag too, a little extra thank you from us!
Thank you again for your continued support and kind recommendation. We look forward to welcoming you back for many more delicious meals!
Kind regards,
The DukesHill Team
The food maybe abit more expensive
The food maybe abit more expensive. But worth every penny. Top quality meat and pies. Will be ordering again.
4 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for your lovely review!
We're delighted to hear that you feel our products are worth every penny! We take great pride in the quality of our food, so it's wonderful to know that you've particularly enjoyed our meats and pies.
Your kind words and support really mean a great deal to us, and we're so pleased to hear that you'll be ordering again.
Thank you for choosing DukesHill, and we look forward to welcoming you back for more delicious treats soon!
Kind regards,
The DukesHill Team
Delivered to the wrong house
The ham was delicious as usual however the delivery driver left it on the step of another house up the road. The owner of that house came across it when he happened to open his front door. Luckily the owner of that house was honest and brought it along to us. Also no delivery window was given by the delivery company. I have ordered from Dukeshill many times and delivery has always been perfect before.
3 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for taking the time to leave your review.
Firstly, we are delighted to hear that you enjoyed your ham and that the quality was as good as you have come to expect from Dukeshill.
However, please accept our sincere apologies for the disappointing delivery experience. We completely understand how frustrating it must have been to discover that your parcel had been left at the wrong address, particularly as you had not received a delivery window from the courier.
You should not have had to rely on the kindness and honesty of a neighbour to receive your order, and we are very sorry for the inconvenience and concern this caused.
We will ensure your feedback is passed on to our delivery partner, as parcels should always be delivered to the correct address and customers should receive clear delivery updates.
We especially appreciate your continued loyalty to Dukeshill and are sorry that, after so many positive delivery experiences, we have let you down on this occasion.
Thank you again for your understanding and for taking the time to share your feedback. We hope you continue to enjoy our products and that your future deliveries return to the high standard you have previously experienced.
Kind regards,
The Dukeshill Team
Placed an order for two different types…
Placed an order for two different types of pies on the 22nd September and asked for them to be delivered the following Saturday.
Had a call last Friday advising that the chicken pies were out of stock and they had refunded the money for the pies, the steak pies were still to be delivered the next day, I did tell the lady that I would need both types of pies delivered together as my wife likes the chicken ones and I like the steak pies.
I placed another order there with her for the chicken pies to be delivered this Saturday but had to pay more than the original order and more than the refund.
I don’t think this is right as the problem was not my fault. I gave sufficient time for both types of pies to be delivered at the same time.
Regards Colin
8 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Dear Colin,
Thank you for taking the time to leave your review.
We are sincerely sorry for the disappointment and inconvenience caused with your recent order. We completely understand your frustration, particularly as you placed your order in advance and expected both varieties of pies to arrive together.
We also appreciate your concerns regarding the additional cost of reordering, and we apologise that your experience fell short of the standard of service we aim to provide.
A member of our team has reached out to you directly via email to discuss your concerns and offer a gesture of goodwill in the hope of putting things right.
Thank you again for bringing this to our attention. We truly value your custom and hope to restore your confidence in us.
Kind regards,
The Dukeshill Team
Antwoord van DukesHill
Thank you so much for your lovely review!
We're delighted to hear that you're enjoying our products and their delicious flavours. Your encouragement really does mean a great deal to us!
We'll certainly keep doing our best to deliver the quality and taste you've come to expect from DukesHill.
Thank you again for your kind words and support. We look forward to welcoming you back soon!
Kind regards,
The DukesHill Team
The venison was smaller than expected and cooking difficult
As usual Dukeshill service was great - had a bit of an unexpected experience with the venison - I had expected it to be a little bigger than it turned out to be and cooking something that little meant I slightly overcooked it by a few minutes resulting in the meat being slightly more dense than it should have been, don't think I will buy that particular cut again.
8 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you for taking the time to leave us a review!
We're delighted to hear that you've continued to enjoy our service, although we're sorry that the venison didn't quite meet your expectations on this occasion.
We completely understand your disappointment with the portion size and how this made cooking a little more challenging. We'll certainly pass your feedback on to our team, as it's important that our customers know what to expect from our products.
We really appreciate your honest feedback and continued support, and we hope your next experience with us is much more enjoyable!
Kind regards,
The DukesHill Team
Antwoord van DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you’ve been impressed with the quality of our products and the delivery service. It’s wonderful to know that your experience with DukesHill has been such a positive one.
Thank you for your support, and we look forward to welcoming you back again soon!
Kind regards,
The DukesHill Team
Great service
Great service , really good quality meat and the hand crafted pies are full of filling and tasty..
8 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you’ve been impressed with both our service and the quality of our meat. It’s especially wonderful to know that you’re enjoying our handcrafted pies and their generous, tasty fillings!
Thank you for choosing DukesHill, and we look forward to welcoming you back again soon!
Kind regards,
The DukesHill Team
Best steaks online by a country mile
Best steaks online by a country mile! Get the rib eye or sirloin. Tender, succulent and juicy. Perfect!
7 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for your fantastic review!
We’re absolutely delighted to hear that you rate our steaks so highly! It’s wonderful to know that both our Ribeye and Sirloin have impressed you with their tenderness, flavour and quality.
Your recommendation really means a great deal to us. Thank you for choosing DukesHill, and we look forward to sending more delicious steaks your way!
Kind regards,
The DukesHill Team
Good quality meat and fish.
2 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you’ve been impressed with the quality of both our meat and fish. Providing delicious, high-quality products is something we take great pride in.
Thank you for choosing DukesHill, and we look forward to welcoming you back again soon!
Kind regards,
The DukesHill Team
Antwoord van DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that you enjoyed our pork and found it beautifully lean and full of flavour.
Thank you for choosing DukesHill, and we hope to welcome you back again soon!
Kind regards,
The DukesHill Team
I have searched long time for good…
I have searched long time for good quality bacon and sausages. I have now found it. A special mention must go to the excellent black pudding . I will be placing another order very soon
2 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for your fantastic review!
We’re delighted that your search for great quality bacon and sausages has brought you to DukesHill, and it’s especially wonderful to hear how much you enjoyed our Black Pudding.
We look forward to welcoming you back for your next order very soon!
Kind regards,
The DukesHill Team
Such beautiful food
Such beautiful food! We ordered a meal for 2 and it was all delicious, easy to cook and such generous portions.
Beautifully and carefully packed.
My one slight suggestion would be to include a printed sheet of cooking instructions - they are available on the website but a leaflet would be most helpful.
7 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for your lovely review!
We’re delighted that you enjoyed your meal for two and found everything delicious, easy to prepare and generously portioned.
Thank you also for your suggestion about including printed cooking instructions. We completely understand how useful this would be and will be sure to pass your feedback on to the team.
Thank you for choosing DukesHill!
Kind regards,
The DukesHill Team
great quality products
delivery efficient on time. Products great quality
2 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for your lovely review!
We’re delighted to hear that your delivery arrived on time and that you’ve been impressed with the quality of our products.
Thank you for choosing DukesHill!
Kind regards,
The DukesHill Team
What I like about Dukeshill is ,the…
What I like about Dukeshill is ,the quality of all it's products, the choice, you are spoilt, delivery and packaging spot on. Go on spoil yourself.
7 oktober 2026
Review zonder uitnodiging
Antwoord van DukesHill
Thank you so much for your lovely review!
We’re delighted that you enjoy the quality and variety of our products, and that our delivery and packaging have been spot on too.
We certainly agree, everyone deserves to spoil themselves with something delicious from time to time!
Thank you for choosing DukesHill.
Kind regards,
The DukesHill Team
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