Dulux Decorator Centre Reviews 

Can’t recommend the team at the decorator centre in Battersea enough - Roy and co were so friendly and helpful. Really took their time to assist, show us what was what and even gave us a discount when they didn’t have something we wanted so we had to go for a more expensive option. Great experience, 10/10.

I've been to the Battersea store to buy paint a couple of times. The staff have always been really friendly and knowledgeable and provide service with a smile. Today it was Dan - he was really calm and efficient, despite having a queue of customers.

Top notch service form all the staff friendly and all know the products with thier eyes closed, so are able to help on any advice needed. Can't speak highly enough of the service. It's just goes to show even with a big corporate company it's all about getting the right people with the right attitude. Thank you so much Redditch you guys are just awesome.

Once a trusted brand, now a pile of surface coal. Decorating 25 years+. Pathetic

This review applies to the Dulux decorator centre in Pontefract.
Having been recommended to use this shop by my building contractors, I have to admit at actually being shocked at the apathetic behaviour of the person who served me, who eventually managed to be rude and arrogant to top off the worst shopping experience I have had in years. I got the distinct impression this was also partly due to my wearing a face covering. I now wish I had not given this shop any business, but lesson learned never will again!
Dulux should carry out spot audits of these shops to ensure they employ appropriate ambassadors to sell their products.

First time I 've used Dulux Decorator Centre. Best price anywhere and next day delivery. What more do you need?!

We bought our masonry paint from the Battersea Park Rd Store this morning. Dan was great - so helpful with the colour mixing; and he helpfully carried the paint out to my car.
Excellent service, thank you.

Battersea branch
I visited the Battersea branch several times before finally deciding on the colour and type of paint required. Roy , Dan and Duval were so friendly helpful knowledgeable and most of all very patient with my Indecisiveness before the final purchase. The service was flawless.

Called up your Reading branch and told them exactly what I required over the phone and they told me it was in stock. Spent over 40 minutes driving over to you only to be told it was out of stock in the branch. Rediculous waste of time.

Woodford Green branch.

I have to write this review to tell everyone how helpful, knowledgeable, committed and passionate about her job that Liz is at Woodford Green. I can actually say I’ve not had a more delightful and enjoyable retail experience than I had today, dealing with her. She made me feel great from when I called in advance to see if she had the paint I wanted to when I left her store. She cares so much about what she does and I sincerely hope that she does well in her career - I’ve not met a shop manager before who deserves to more. Absolutely 10/10 for customer care. Thanks Liz!

Dan and Roy were incredibly helpful in helping me find the perfect colour for my fence. They went above and beyond in explaining the different kinds of paint, which one I would need for my type of fence, and then when I couldn’t find the colour I wanted from the brand I chose, Roy took the time to create a custom shade just for me with a mixing base! Incredibly friendly atmosphere and I can’t thank the two of them enough!

Cheltenham branch. Thank you to the gentleman who advised us after our builders gave us the wrong paint code and we had touched up everywhere with the wrong colour paint in our new house. This man worked out what we needed, advised us on best paint, and it worked, perfect paint touch ups all around house. Couldn’t be happier, highly recommended.

Placed an order to be delivered Tuesday, didn't arrive and had to chase them up, told me it would arrive next day. Didn't arrive, no word from them again, you have to do all the chasing, told it will arrive tomorrow, not hopeful, not like I'm waiting to decorate my house or anything.

Absolutely brilliant service from this company. Delivery times are amazing and any emails regarding any problems are dealt with efficiently and quickly. Cannot praise them enough and wish every company had such high standards.

I really wish I had known about this place before traipsing around all the diy stores to find my paint. I was served by Paul, who was amazing in helping me find the colours I wanted and so knowledgable about all the products, finishes and ranges. Was so great to speak to someone who really knew their stuff and was genuinely wanting to help me find what I was looking for. The service was exemplary. Very happy customer :-)

Hello Sir/ Madam . Please help me as soon as posible. I have voucher . It is near deadline on 19th . April 2021 but i dont know how to buy online, i was sick so i can not come to the shop. Thank you very much

Ordered online for a delivery, nothing arrived. Tried to call the store, no-one can access the system apparently other than the manager, who left at 3.30. Finally get to speak to customer services who say the product is out of stock, however they still took my money & never bothered to advise me it was out of stock. If I hadn’t have chased I don’t think anyone would have been in touch. Shocking service from the STAFFORD branch. Will not use again.... ever.

Ordered late afternoon, paint delivered by 10 the following day. Good service, but you do pay over the top for it. I only used them as my usual supplier had trouble getting stock.

I had a excellent experience ordering from Dulux Decorator Centre. I ordered my paint in the evening and it was delivered the following morning and it was free delivery. 5 stars.

HORRIBLE CUSTOMER SERVICE !!!!!
I VE BEEN IN ROMFORD , DULUX CENTRE AND I DON T KNOW HOW THAT PEOPLE CAN WORK THERE.
THEY DON T KNOW ANYTHING,THEY DON T HELP AT ALL .
POOR AND DISASTER COSTUMER SERVICE!!!!