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Beoordeeld met 5 van de 5 sterren

I have ordered several times from the Dvor app and the shipping is usually next business day or two. After that, I am at the mercy of the shipping company, NOT Dvor. They have good prices on some it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Good to great pricing on quality products from a vast array of manufacturers. Once ordered the time between making the purchase and the shipping notification seems a bit of lead time, on the one ha... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

I lock my cards after a purchase, for some reason DVOR charged at shipping, didn’t respond for 24hrs to my reply of rerun the card, which resulted in a delay. Still do not have possession and it’s be... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered the Nitecore P23I flashlight, it was an easy and fast order. I do wish DVOR would sell more products to folks in WA state. I understand their concerns about being sued but other companies th... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens


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4,2

Goed

TrustScore 4 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 92% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,2

Alle reviews

(3.801)

79 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

Waitng patiently …

Well when I order a product it seems like it takes a week to get the order puck and a table put on the box then it takes another week to receive the product at my residence ID like the process to improve to a one week turn around. From you to me

4 juni 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

We are sorry to hear that you have not had a positive experience with us, as that is certainly never our intention. We have tried to locate your order with the information provided and have been unable to do so but if you'd like to review this situation further, our Customer Care team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact information can be found here: https://www.opticsplanet.com/help-center/).

Beoordeeld met 3 van de 5 sterren

I like the platform and seeing what’s…

I like the platform and seeing what’s on sale that day. I look forward to it! However, I don’t like that they sell items they don’t have. For instance, I’m still waiting on an item ordered in February & May. For the most part they do a decent job, but I have had several instances where I had to cancel due to the wait and ordered elsewhere. Shipping, has been lost in Chicago a couple of times. In summation, I’m happy & P.O.ed about the same. That’s why the 3 stars! (UPDATED RESPONSE TO DVOR): I could’ve expected this answer, because it’s pretty much the same answer I received when I emailed them asking about said order two other times. Why have I not canceled the order? Because I’m really interested to see just how long they’ll take to fulfill their end of the bargain. The item is something I wanted, not needed. I’d pay a little more, but could’ve bought it on Amazon, and got it in two days, long ago. Patiently waiting 5mo and counting!

6 juli 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

We are sorry to hear that you have not had a positive experience with us, as that is certainly never our intention.
In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible and are always striving to provide accurate information on ETA and shipping delays. We look forward to helping you again in the future.

Beoordeeld met 5 van de 5 sterren

Great prices and fast shipping

Great price for a product I had been wanting for some time. Couldn't pass it up. Ordering process was easy and shipping was fast. Keep it up DVOR

1 juli 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Thanks for taking the time to provide this feedback to us, we look forward to helping you in the future!

Beoordeeld met 5 van de 5 sterren

Good products

Good products
easy to return if needed

24 juni 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Thanks for the feedback Brad, we appreciate your business!

Beoordeeld met 1 van de 5 sterren

Crooked shipping scam

I have made many purchases from Dvor. I placed an order for some firearm parts due to putting a new AR pistol together. A little later in the same day I realized I had forgot to get a heavy buffer so I went back to place the order and while placing the order I noticed the no additional shipping charge if ordering the same day. I had never used this feature but was quite happy I didn't have to spend another 10.00 to ship a buffer. I placed the order and sure enough it didn't charge me shipping on my receipt. The next day while checking my email I had a email from Dvor advising they had charged me an additional 9.99 +tax(shipping on the buffer) I went back and looked at the order page again and it stated that you only had to pay shipping once in a 24 hr period and stated the order must go to the same mailing/billing address. I called Dvor customer service and got a female who spoke broken English. I asked why I had been charged shipping again and she at1st proceeds to tell me that was only available if you spend 500.00 dollars! I brought to her attention that anytime you spend 500.00 dollars you get free shipping. She seemed confused and asked me to Hold. After about 5-10 minutes she comes back and apologizes and tells me that I was correct. I asked her if they were going to remove the additional shipping charges and again she asked me to Hold! After about 5 minutes she comes back and tells me that they will not be removing the charges.I asked why not and that I had complied with their requirements just as it stated on the order page. The lady then proceeds to tell me that I used a different credit card to pay for the 2nd order. I asked her what difference did that make and told her when I originally set up my account that I had put two forms of payment on my account but the billing/shipping info.was all the same. She then tells me you have to also use the same payment method for any other orders you make on that same day. I immediately told her that it doesn't state that on the check out page anywhere only that the billing/shipping info. has to be the same on any other orders. She then tells me you have to go to a Seperate page titled (shipping policy) and read the fine print! I asked her if she was kidding? then asked why don't they have that info. listed on the check out page along with the billing/shipping requirement and that it would only be a short sentence to include it. I then asked her how many people does she thinks go and read the shipping policy fineprint. I can tell you why it's not on there but i'm sure you already know the answer to that. I'm just curious how many others have went back on the same day and placed additional orders and used a different payment method and got popped with additional shipping charges. I've spent hundreds possibly thousands of dollars with this business but I won't make that mistake again. I have removed both of my payment methods and will be closing my account. Plus if I can help it no one I know or encounter will ever use this business. In my opinion that is a crooked method to rip customers off! What's amazing is I have the Invoice when I placed the 2nd order and their own system did not charge me shipping, but hours later I get the email which I still have charging me more shipping charges. That is nothing but a scam! All they had to do is add one short sentence on the checkout page with the billing/shipping requirements. (must use same payment method on all orders) I was going to send both orders back and ask for a refund, but in reading the fine print they do not give refunds only store credit! nice huh?
1st order#29066739
2nd order#29066877

29 mei 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

We are sorry to hear that you have not had a positive experience with us, as that is certainly never our intention. On June 25th, we reviewed your order with our Customer Care team and after reviewing the notes and your complaint, our Customer Care team refunded your shipping on the second order.

If you would like to review this issue further or have any other questions about this policy, please reach out to us again, our Customer Care team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact info here: https://www.opticsplanet.com/help-center/).

Beoordeeld met 1 van de 5 sterren

Two places the item was described as…

Two places the item was described as sunglasses and one place I did not look said lenses only! Lost my shipping, but did receive credit on item only; not happy! Order#28911007

26 april 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

We are sorry for the inconvenience and we appreciate the feedback that you are providing with this review. We are unable to find your order based on the information in this review but If you'd like, please reach out to our Customer Care Team with your order information so we can review the listing on our website. If there is an error in the listing, our Customer Care Team can help get it resolved. We hope you'll give us another chance in the future to help you!

Beoordeeld met 5 van de 5 sterren

I ordered the Nitecore P23I flashlight

I ordered the Nitecore P23I flashlight, it was an easy and fast order. I do wish DVOR would sell more products to folks in WA state. I understand their concerns about being sued but other companies that ship here send out a waiver to have signed before shipment verifying that the parts will not be used in nefarious ways.

7 mei 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Thank you for taking the time to leave us this review and we look forward to helping you with your next order. We do review all of our orders for compliance with all Domestic restrictions, a summary of which is available on our website using this link.
(https://www.opticsplanet.com/domestic-compliance-policy.html)
We strive to comply with all federal, state, and local regulations, as well as all export restrictions, and that sometimes requires additional information from our customers to ensure that we are following the requirements that have been put in place by the government. It also can result in certain items being restricted from shipping, as it happened with your order. Thank you for your understanding.

Beoordeeld met 5 van de 5 sterren

Good quality merchandise

Good quality merchandise. Fast shipping

22 april 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Thanks for the feedback Frank! We look forward to helping you with your next purchase!

Beoordeeld met 5 van de 5 sterren

DVOR provides great prices and reputable productsst…

DVOR has been great for providing great products at reduced prices. I ahqve received all productws in good time, anmd a return of an iten which didnt fit went well

13 mei 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

We appreciate you for sharing your experience with DVOR. Thanks for being a great customer and we look forward to helping you again in the future!

Beoordeeld met 5 van de 5 sterren

Awesome deals, Great products

This company is first rate. I have purchased many items from them over the years since 2013. I have never had any problems with items purchased. If I did with their staff it was easily remedied. I would venture to say I only returned maybe 3 items. It was probably my fault on sizes. I recommend this site to everyone. If the fail to use it. I cant help that.

17 april 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

We appreciate you sharing your experience with us John and we love that you have been using our site for so long. We look forward to helping you again in the future!

Beoordeeld met 4 van de 5 sterren

products are first rate

products are first rate. inventory availability is a factor to be considered when ordering. i realize this company handles 1000’s of products. they are legitimately good quality and worth the wait times. don’t wait until last minute to order a particular item. get it ahead of time.

11 mei 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

We appreciate you & the feedback that you are providing here. Thanks for taking the time to do so and we look forward to helping you again in the future!

Beoordeeld met 2 van de 5 sterren

I ordered a scope on March 22

I ordered a scope on March 22, and today is May 3. Where is my scope??? They have good prices when I find what I want. Just don't be in a hurry when you want a certain item.

22 maart 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

We have reviewed your order and the tracking information on your shipment. Per the carrier’s policy, a lost package claim can only be filed after at least 15 business days of no movement. Please reach out again if there are still no updates to the tracking information. Our Customer Care team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact info here: https://www.opticsplanet.com/help-center/). We understand that this situation has been frustrating and we apologize for the required delay.

Beoordeeld met 1 van de 5 sterren

Way too cowardly when interperting state laws.

why let me order something you can't ship to my State? worse, you CAN ship it to my state, as extendable batons are prefectly legal to own in this state, they just cannot be carried outside of your own property. Oh and the delay on the parts of the order you didn't cancel... really? selling things you aren't even sure you can source?

UPDATE POST REPLY
there is NO state law prohibiting the sale of expandable batons, you requested proof I was security or law enforcement. but neither in required to purchase in this state. As to the rest of my review, my order is still held up because you sold something you didn't have ready access to. This has never happend in the past purchasing from you.

14 april 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

We are sorry for the inconvenience and we appreciate the feedback that you are providing with this review.
Products shipping to an address in the United States are reviewed for compliance with all Domestic restrictions, a summary of which is available on our website using this link.
(https://www.opticsplanet.com/domestic-compliance-policy.html)
We strive to comply with all federal, state, and local regulations, as well as all export restrictions, and that sometimes requires additional information from our customers to ensure that we are following the requirements that have been put in place by the government. It also can result in certain items being restricted from shipping, as it happened with your order.
We hope this helps you understand and that you will give us another chance in the future.

Beoordeeld met 5 van de 5 sterren

DVOR

DVOR, is always the website I go check for prices. Great products and customer sevice.

1 april 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Thanks for taking the time to give us this feedback. We appreciate your review and look forward to helping you in the future.

Beoordeeld met 5 van de 5 sterren

Great product, handled a small issue extremely well.

Great product shipped fast. Unfortunately USPS lost the first item I ordered. A short email to customer service was promptly responded to with the option to refund or re-ship. I chose to have them ship again and had the item in hand very quickly.
Customer service was professional and very prompt with responses.

10 maart 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Thanks for taking the time to leave us this feedback, our customer service team strives to always help with issues like this promptly and professionally. Have a great day!

Beoordeeld met 1 van de 5 sterren

This company put a 6 pound metal item…

This company put a 6 pound metal item with sharp edges into a single box with no packing or padding and through a shipping label on it and needles to say it poked through the box and damaged my item and now wants to blame everyone else instead of taking responsibility and sending one properly packaged for shipping only recourse I guess is BBB and IDAHO CONSUMERS PROTECTION i think I have bought my last item until this is resolved or maybe I'll just stop payment

26 maart 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Thank you for taking the time to provide us with your feedback. We are sorry to hear that you have not had a positive experience with us.
We have reviewed your order and can confirm that a Damage Claim has been placed with the shipper due to the damaged item and we are waiting for the resolution on this claim at this time. Once the shipper has completed their review of this claim, we will be contacting you again.
If you need to reach us before then, our Customer Care team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact information can be found here: https://www.opticsplanet.com/help-center/).

Beoordeeld met 5 van de 5 sterren

Purchased an upper receiver

Purchased an upper receiver. From order to front door was under 10 days which is always nice. I’m in AZ so a lot of shipping is usually 4-5 days plus packing time and I think I submitted to order late Friday as well. All in all item arrived promptly, was packaged well, and was on a good sale as well so I can’t complain. Will definitely order again.

27 maart 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Thanks for taking the time to leave us this review. We appreciate your kind words & your business. We look forward to helping you again in the future!

Beoordeeld met 5 van de 5 sterren

You can't find a better price.

I've been a customer of Dvor for several years now. When you find an item that you want, you can rest assured that's the best price you can find. Dvor's customer service is also top notch. I'd recommend joining Dvor to anyone that meets the qualifications.

4 april 2025
Review zonder uitnodiging
Logo Dvor

Antwoord van Dvor

Thanks for sharing your story about purchasing from DVOR. We strive to always make it a great destination for finding gear at a great price!

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