The Dyno-Rod operative was impressively competent, persevering and cheerful. He knew his stuff. He was 99% convinced that there was another manhole - though none was visible. His camera confirmed it.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Quick, prompt, knowledgeable engineer made a stressful situation easier. The contractor sent by insurers wasn't so efficient. Glad we used Dyna rod instead.
Bedrijf heeft geantwoord
Booking online was simple. Phone call in the morning to confirm the problem and provide a quote. Engineer called before arrival and arrived on time. Explained the process and was only here about 30... Toon meer
Bedrijf heeft geantwoord
Carl and Sam from DynoRod were brilliant.They arrived at the time they had previously advised and were friendly considerate and very professional telling us at the start what they were going to do and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contactgegevens
Ellingham Way 121, TN23 6LZ, Ashford, England, Verenigd Koninkrijk
- 01892 882331
4,8
Uitstekend
608 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Knowledgeable service
Quick, prompt, knowledgeable engineer made a stressful situation easier. The contractor sent by insurers wasn't so efficient. Glad we used Dyna rod instead.
5 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Michele, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with David and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Although they arrived late about 5 mins…
Although they arrived late about 5 mins from window between 10:48 and 14:48 the worker was quick and polite
9 juli 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Marc, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Lawrence and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Not a great experience
Not a great experience!
Booked for an engineer to come out, and was told an engineer would be out between 18:00 - 22;00.
Rang back at 22:00 and they tried to contact the engineer. No response from the engineer so they left a message to contact me with an eta.
Just received a call at 23:30 to now say the enginner is not in the area and they are not coming!
Have rebooked for tomorrow so will have to see what happens but I will be trying another company first thing.
26 juni 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Sarah,
I'm very sorry you have had such an appalling experience. It would be our out of hours call centre who would book jobs at that time of day. I've checked our booked jobs and none have been made by a Sarah so I can't investigate what has happened without more details.
Could you please contact me on petermesenger@dyno.com to provide your postcode and a brief description of your plumbing or drainage problem?
Thank you,
Peter Messenger
No sooner than I finished speaking to…
No sooner than I finished speaking to the Control Centre, than I received a text offering me an appointment almost immediately.
25 juni 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Westie Lady 3, thank you very much for taking the time to review our service. We always endeavour to keep customers fully informed of progress of our jobs so it's great that you appreciate it!
If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Swift service
Swift service, very thorough unblocking and reasonable prices.
23 juni 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Miss Moore, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Excellent service.
Engineer phoned ahead to confirm he was on his way and arrived on time. He was friendly and professional, explaining what he was doing and why. The problem was located promptly and dealt with efficiently. Excellent service.
22 juni 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Mr Hosking, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Scott and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
The Dyno-Rod engineer was great…
The Dyno-Rod engineer was great resolved the blocked drain issue. Booking the appointment was simple and the communication to confirm the appointment on the day and call from the engineer to say he was on his way arriving in x mins was excellent. Thank you.
22 juni 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi David, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Dan and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
The operative was very friendly and…
The operative was very friendly and professional and did a great job. I have had Dyno-Rod before and have been very satisfied with the service.
17 juni 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Susan, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Dan and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Excellent team member world class…
Excellent team member world class service kind and simply brilliant service
Well done and great value also
Andrew Tunbridge well
15 juni 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Mr Sanalitro, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Matt and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Impressive Dyno-Rod operative
The Dyno-Rod operative was impressively competent, persevering and cheerful. He knew his stuff. He was 99% convinced that there was another manhole - though none was visible. His camera confirmed it. He patiently used a detector around our front lawn and shrubbery to locate it, and succeeded despite interference. It was totally concealed and covered with soil. This manhole was blocked by shrub roots. He cleared this out and resolved the problem. I "take my hat off" to him! Very grateful.
11 juni 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Mr Abbott, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Scott and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Attended promptly problem dealt with…
Attended promptly problem dealt with quickly & without any damage or disturbance, staff very polite & efficient would recommend to others
8 juni 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Sarah, thank you very much for taking the time to review our services and happy to hear you received excellent service and prompt attention. We appreciate your positive feedback about our team's hard work and helpful advice which we will share with the team.
Solved the issue quickly and…
Solved the issue quickly and professionally
5 juni 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Paul, thank you very much for taking the time to review our services and happy to hear you received excellent service and prompt attention. We appreciate your positive feedback about our team's hard work and helpful advice which we will share with the team.
Excellent service
Excellent service
Answered phones promptly and offered to attend within 4 hours
Cane got straight to work. Informative and good advice. Worked hard
4 juni 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Natalie,
Thank you very much for taking the time to review our services and happy to hear you received excellent service and prompt attention. We appreciate your positive feedback about our team's hard work and helpful advice which we will share with Cane and the team.
Kind Regards,
Peter Messenger
Dyno-Rod
Appalling customer service and a forged signature, saved only by the final repair team
As a British Gas HomeCare customer, my recent experience with their subcontractor, Dyno-Rod, was a stressful, uphill battle. The situation was salvaged at the very last minute, but the journey to get there was completely unacceptable.
I originally booked an appointment for a small leak 10 days in advance. On the actual day of the visit, Dyno-Rod cancelled and casually informed me I would have to wait another 10 days or so for a rescheduled slot. By this point, the leak had worsened significantly. After arguing with the local office to emphasize the urgency, they finally agreed to send someone out.
The person who arrived was a very young apprentice who was clearly not there to fix anything—he was just there to take photos. He was so inexperienced that he couldn't even find the main stopcock on the street; I had to go out and do it myself. Despite it being glaringly obvious that the leak required immediate intervention, he ignored my warnings and left.
To make matters infinitely worse, he never asked me to sign the report he produced. Instead, he signed it himself, forging my signature as if I had authorized it.
After the apprentice left, the local office called and said they would be in touch the following morning. When they did call, it was only to dismiss my issue, stating they wouldn't return for another week because my job "wasn't an emergency."
When I tried to explain that the leak was getting progressively worse, the lady on the phone began patronizingly "schooling" me on the nature of the plumbing work, proudly claiming she had been doing this for years and "knew better."
At my wit's end, I told them I was raising a formal complaint directly with British Gas, which I immediately did.
Magically, a Dyno-Rod leak team turned up that exact same afternoon.
I have to give 5 stars to the actual leak team.The engineers who did the physical work were fantastic. They were highly professional, communicative, and the quality of the repair itself seemed very good.
If this review were based purely on the final repair team, it would be a 5-star rating. However, I am giving 0 stars to the local office's customer service and the initial apprentice. The condescending attitude of the phone staff, the day-of cancellations, and an operative literally forging a customer's signature make for an atrocious customer journey. You shouldn't have to fight tooth and nail—and threaten a formal complaint to British Gas—just to get an active leak taken seriously.
20 mei 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Maciej 11,
I'm sorry you aren't happy with the service received, however this site is for DynoRod Drainage whereas your service was for plumbing work carried out by DynoRod Plumbing South East London, Kent and Essex which is a totally different organisation and have their own Trustpilot review site. Therefore they will have no knowledge of your review so will not be able to respond to you unless you remove this from our site and redirect it to theirs.
Kind Regards,
Peter Messenger
Booking online was simple
Booking online was simple. Phone call in the morning to confirm the problem and provide a quote.
Engineer called before arrival and arrived on time. Explained the process and was only here about 30mins or so.
All communication was straightforward and easy to understand.
Hopefully will never need to use them again but would absolutely recommend! :-)
20 mei 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Kerry, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Matthew and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Brilliant service
Made my initial call at 4.45pm to the call centre. Within 3 hours my drain that has been blocked for some time is now clear. Excellent communication throughout from the call centre, then within minutes from the depot and then the main man who did an excellent job. Wish I’d got his name to give praise where praise is due
I actually thought I’d have to be given an appointment at some point in the coming days so to hear he was on his way that evening was amazing
Thank you! Very happy
19 mei 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Sue, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Matthew and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Arrived promptly
Arrived promptly. Expertly rectified the problem.
15 mei 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Consumer 2, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Recently had a blockage in my toilet
Recently had a blockage in my toilet. Dyno-Rod were extremely prompt in coming out and dealt with the issue exceptionally professionally, with a very friendly and great attitude. Really happy with this service and highly recommend. Many thanks
14 mei 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Rosemarie, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Mitchell was very good and explained…
Mitchell was very good and explained what was required very well. The job was completed efficiently and the work area was left very clean.
13 mei 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Alan, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with Mitchell and the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Easy online booking
Easy online booking, quick confirmation and quote via telephone. Same day solution to my (very) blocked toilet, including a CCTV check to make sure everything was good. Fixed price, so no surprises. Will use again and would recommend.
7 mei 2026
Review zonder uitnodiging
Antwoord van Dyno-Rod - Kent
Hi Megs, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.