Eason Reviews 

DO NOT ORDER ONLINE. I ordered some books online. I wanted to return some books and attended the Omni branch to be told there not an Easons and that i had to attend a "proper Easons" to return my online order. I then attended the Swords Branch to return my order filled out forms etc to be told they do not do online processes in store and that the books would have to be returned to their warehouse and i would have to wait for my refund. I have twice emailed their online help system with NO REPLY to any of my emails. I still have received no confirmation of my return nor my refund. Please stay away from online ordering. Buy Irish if Irish businesses actually cared about their customers i might, i will not be purchasing from Easons again.

I ordered on Black Friday- last weekend in November, this is the worst customer experience I have had. It cannot be blamed on Covid-19/an post. It took 16 days to dispatch my parcel without all the items and I’m still awaiting the second dispatch. I can’t recall a worse service provider. 30 days late dispatching a candle and missed Christmas

I ordered books from Easons online on the 1st December. These books were Christmas presents and they have still not arrived on the 24th of December. I have tried to contact Easons in relation to this on numerous occasions and have never received a response. I have completely lost faith in this company and have yet to receive the books that I have ordered.

Just bought a book for €7.35. Total appeared as €7.35 and I have now been charged €3.80!!!!! for delivery - more than half the cost of the book!!! Tried to go back when it flashed up but was too late.
Will NEVER buy from this website again.

super, super fast shipping! Arrived the day after I placed my order. Great range of books

Basically what everyone else here is saying. DO NOT ORDER OFF EASONS ONLINE.

Pre ordered a book with them, because the website explicitly states that preorders will be dispatched to arrive on date of delivery. Still haven't gotten the dispatch confirmation, despite the book being published. Thought I'd be good support the Irish business and all that, but they are just inefficient and bad. Friends ordered off amazon and Dubray and got theirs on the day. Easons are a waste of time, less inclined to even go to their stores now.

Just tried ordering two items via the Easons website. The order failed but my Paypal account was still debited.

Businesses as large as Easons should invest more into these revenue channels - I should have received more info than "Please try again" and being logged out of my Easons account.

Website has been produced exceptionally poorly and cheaply.

Very poor service - we'll see how long a refund takes.

Should have read these reviews

Very disappointed with the Online ordering system
But look it’s a lesson learned
Will stick to my local book shop in future !
Even going into easons is so disheartening these days
As a book worm , I love to go in and browse and was looking for books for my daughter recently
The staff couldn’t have been less interested if they tried , too busy discussing lunch breaks
Such a pity for such an iconic Irish store to have ended up like this

I wish I had read reviews. Ordered 4 weeks ago schoolbooks for my son and they are still arriving individually. I have since gotten them elsewhere as needed them for the start of school and now have to go and return them. Customer service is impossible also. Ordered half the books off schoolbooks.ie and received everything in one box within a week

I wish I read the reviews before ordering.... I suppose I assumed Easons would be the more trusted supplier to use with it being a well established business for many years. I'm still waiting on my order. The books that were out of stock were available from Book Haven, so I ordered those from Book Haven and got those the next day. I can't believe how AWFUL and UNPROFESSIONAL Easons are. I tried calling numerous times but got cut-off on each occasion except on one occasion where I did manage to speak to someone who said she'd follow up with the warehouse and get back to me but she never did get back to me. I'm so annoyed. NEVER EVER AGAIN will I use the online service. I've given a one star rating because I can't give it zero.

Received books but online school system really needs to be addressed .I've never seen books come in individual boxes / packages 19 books ordered I'd say I received 6 separate packages .I'd say this has stressed alot of people out .

I will NEVER order from easons again, I ordered 3 weeks ago and I am still waiting on the rest of my son's school books, I recieve 1 book everyday, like what sort of company does that, there customer service is appalling, I've sent numerous emails with no response, I will be sticking with school books.ie from now on.

Ive been left to look like an unorganised parent after sending my three kids to school without the majority of their books. Even though I ordered weeks ago.. 4 books arrived to date in 3 separate small packages. I recieved an email today confirming one more book is in the post.. no word on the remaining 20. I expected everything to arrive at the same time, as these books were in stock. Customer service are yet to respond. I usually order from schoolbooks.ie and tried Easons for a change.. needless to say I wont be going back.

I placed an order for books and it was confirmed that it will be sent to me within 7 days. After 14-15 days we received a tiny package with only two little books. We have not been contacted earlier that order will be delayed and/or partially sent, no info ever at all. I had to email them myself just to get a response after few days that there has been a problem with the package that had already been resolved and remaining books would be sent roughly from 5 to 7 days again. All those days would be totaled at 25 days of wait time. I requested a refund just to get a response that it might be to late and then again I waited 3 days and emailed them and threatened them with contacting consumer rights commission and legal steps if need be and then refund came in two hours.

10% of discount that they offer for online order is nowhere close to be worth anything considering amount of stress we came through.

Will never order the again and will definitely tell everyone not to. Worst experience ever.

What has happened to Easons?Ordered online for 3 of my childrens books for school. 10 days later my order comes in late, even though they show all books in stock, Go to pick up books today and when I open the box, there is one book and a ruler out of 20 items. Given no idea how or when or if the other books will be delivered. Call head office and voice message advises that they are closed and will reopen on the 30/31st of December, seriously? It's a joke, when you contact any of their franchises, they have no idea either and give you the number for the head office. So I'm left with 1 book and ruler for one of my kids. Why take the money if they haven't got the stock? Will go to book haven for any future purchases. #update, I called 018448815 and finally got someone who is sorting this mess out. I would rather speak to someone who runs this shambles though as its not fair on these staff getting the brunt through no mistake of their own. - Cop on Easons and start treating your staff and customers with a bit of respect.

Easons should be ashamed of themselves. I’m a 5th year student who ordered exam papers 2 weeks ago thinking that’s its enough of time for the delivery to come through since it’s usually 5-10 working days. How wrong was I ? After 14 days my order is still not here and there’s no update on its whereabouts. I have contacted them several times, I have called but no answer, went to their online customer service and all they did was message me saying I need to patiently wait for message to get reviewed. I emailed them a couple of days ago also but still no answer. I am really surprised as I am a frequent customer in Easons and this never happened before. I understand with all the Pandemic and schools going on they might have a slight delay but come on, 2 weeks!!!???? It’s a disgrace. How do they expect people to continue buying from them if they don’t even send books on time, especially if school is starting in two days??? I couldn’t have ordered them sooner as exam papers usually come out midway through August. On the website my exam papers were in stock so I don’t understand why they can’t process it faster?? It’s not as if I ordered tons of books and some of them were out of stock. As a 5th year student, exam papers are necessary in school as without them you’re not getting prepared for the most important exam in your life. I’m really pissed off with that happening and after many days of being ignored I had to order the book from a different website and goes extra money for a next day delivery just to get them in time before school starts. I just think this is unfair to the people as they’re getting scammed by a website which credits itself with quick deliveries and loyalty. I don’t think I’m gonna get my book or my money which is really upsetting and all I got to say is Shame On You Easons!!!

I have never used Easons for schoolbooks before and I never will again! Ordered schoolbooks for my 3 kids over 2 weeks ago, and I have received just 2 books to date. And an email saying they apologise for the delay. All books I ordered were in stock (allegedly!) so what’s the problem. They are taking peoples hard earned money for a product they presumably do not actually have in stock. It’s not exactly rocket science to be aware that schoolbooks are time sensitive and need to be received by a certain date. My kids are due back at school next Monday 31st August and as things now stand, they will be going back without most of their books. I can’t even find a phone number to ring - all you get is the option to complete an online form to email to them, explaining what your “query” is!
I am beyond mad. I will never never deal with Easons online again.

Ordered school books 3 weeks ago. All of the books were available and in stock. We received 4 emails stating the books are being delivered by An Post. So far, I've been to the bookstore 3 times to collect books in dribs and drabs. I've yet to received 2 more items and as I type this, I got another email stating one item is now ready. This will be 5 trips to the same bookstore to pick up one order. I would have been better to go into the shop myself for them. I've never come across a company so disorganised. It is a shambles to deliver an order in bits and pieces. All of the items should have been delivered in one package. I will not be using this company again.

Absolute joke of a company. Ordered books and stationery for my children going back to school 3 weeks ago. Just got an email that I’ll be receiving a plastic folder and one hardback copy. No sign of the rest of the order. Should of read the reviews before I purchased, thought I was doing the right thing by supporting an Irish business. Never again, AVOID!!!

Ordered school books on 15th August, half of them arrived last week still waiting for other half. Dreadful customer service, no response to emails, waited for 20 minutes to have someone transfer me to another line where I was then cut off and the customer service line seems to be only taking calls from 8.30 in the morning to 12.30 in afternoon and you can't leave a voicemail. Also the order number I received when I ordered doesn't have the 10 digits required for the order update search on their website. Never again!