Ecoway Renewables  Reviews 

From the first inquiry to completion of installing a heat pump, everyone I spoke to on the phone in the office or face to face at our property were very polite and professional, everything was explained upfront about the process and the government grant applied for on our behalf.
The lads who installed it, Luke & Cam plus the electrician Will are a credit to the company, nothing was too much trouble, they asked about entering rooms to do their work and kept everything clean, neat and tidy, even covering our carpets in the work areas with protective film. On completion they explained everything they had done and went through how to use the heat pump controls. A follow up call from Kelly in the office to check that everything had been done to our satisfaction was the icing on the cake.
Since the install our home has never been warmer, there is a pleasant even heat throughout, so we would not hesitate to recommend Taggas if you are looking for a 1st class company.

first quality job very helpful left property clean and tidy.

Every stage of this project went well. The initial survey was thorough. The pre-installation visit easy. The installation was thorough and on-site initiative after finding an unexpected problem was highly impressive. All the team arrived punctually and finished at the prescribed time and date.

A very polite and efficient team fitting the system.
An outside light glass dome was accidentally smashed during the installation. Compensation has been discussed pending this review.

Your staff are a credit to your company, turned up on time, respected my property, totally knew what their were doing and worked until it was completed.

Had the guys from Ecoway/ Taggas install our Air Source Heat pump over the last few days and we are more than pleased with the results. Insulation was carried out in a speedy but neat manner and all the guys worked hard under the adverse weather conditions especially outside. Well done to everyone and thank you.

The engineer, Jack, came to service the air sorce heat pump installation. I can honestly say I have never met a more considerate and helpful person. He introduced himself and fully explained the process, Throughout he explained everything and I learnt a lot more about how it all works. He even helped me with a problem I had with a transmitter and receiver on an electric radiator in my conservatory. Definiteley one of the best, please send him again.

Kelly, in the office, was great with communication with me about the installation of heat pumps and checked up afterwards to check that I was happy with the installation. She wasn’t coughing great with all communications
The team of Ross and Leon who did the install were faultless. Pre warning me about the “bad side” of having an air source heat pump and bulky rads! Yes they are ugly and cumbersome, but the results are amazing. I now have a warm and cosy home! Ross and Leon overcame problems and were efficient in their work and really friendly

From the start Taggas has offered a first class service. The initial appraisal of our suitability for an air source heat pump was far more thorough than other companies we spoke to and we have been guided through the process at each stage. Our installation engineer Rhys was first class working carefully and quickly and ensuring the minimum of disruption. His sign off explanations were excellent. I thoroughly recommend the company.

Your team were amazing, they were in a position of trust with a vulnerable adult and 110% with their work ethic, mannerisms, patience and workmanship having an exceptional team leader! Prior to the job starting we were very concerned as to how it would go, but you stepped up and were brilliant. You have made an elderly lady cry tears of joy, thank you so much!

Rob and Fraser from Tagas were fantastic. Professional, courteous, down to earth and a good laugh which made the installation so much easier for us. Highly recommend these lads.

Engineer rang with ETA and was on time
Very polite, friendly and professional,
Took time to explain the issue and had it fixed very quickly,

And thanks to Kelly for organising and resolving the minor issue so quickly.

Had a service carried out and a minor leak repaired they sent a chap called Josh he did a very good job was very knowledgeable about the product and a credit to the company.

Would highly recommend this company, everything was explained to me and I was kept informed throughout the process. It was easy to contact the company and they checked I was happy at all stages. The workmen were friendly, clean and knowledgeable. I’m so pleased to have got rid of my noisy stinky oil boiler, my home is warm with very easy to use controls for the heating and hot water

The team I had working at my house in North Wales were top rate! their knowledge, attention to detail and considerate approach to the work they did has meant I am delighted with the installation and I will be coming back to your company for my annual service. The heating engineers were a pleasure to have working here and a credit to your company and I would not hesitate recommending them

Tim was excellent. Came out last minute and helped me get my boiler sorted. Also offered a great service package to protect the system for me long term- highly recommend 👍🏻

Reece and colleague arrived on time and worked non stop to install my heating system.
They were professional and helpful answering all my questions. House left tidy when finished fully recommend.

Great company to use. Service was prompt & reliable. Office staff were thorough and explained the process throughout. Engineers who installed were knowledgeable, friendly. Always tidied up at the end of the day

The initial set up, customer service, and installation of our solar panels was spot on. I can’t fault it. However, we have had no end of issues since installation. Our battery alarm has been continuously going off, more so over the winter months as it is getting drained faster, which is to be expected.

For the last few days our battery stopped charging from the grid completely, leaving it stuck at zero percent. There was no customer service available over the Christmas period, and the alarm has been sounding non-stop for three days. We were initially told to wait another three days before we could contact the installers for help, which felt completely unacceptable given the circumstances. We had been assured there would always be 24-hour support, faults would be detected, and issues would be resolved in a timely manner. And at that point, that had not been the case.

Update:
After leaving this review, both Jake and Callum from the company contacted me directly. Jake was extremely professional, kind, and efficient on the phone and the issue was resolved very quickly once they became aware of the situation. Callum also took the time to explain the process and provide direct contacts moving forward. While the initial experience was very stressful and highlighted a gap in out-of-hours guidance for customers, I do appreciate the way the situation was handled once contact was established and everything is now sorted.

The initial call covered all of our questions and concerns. The guy who cam out to do the install plan worked with us, explaining what would and wouldn’t work.
The fitters came in to what was essentially a building site (we were mid move), still the ensured everything was protected, they were on time and very polite, when they left the place was tidy ( tidier than when they started ), electrician finished up and went through the controls. Following morning the office did their follow up call.
An absolute pleasure to deal with, I would highly recommend them.