The Electric Heating Company Ltd Reviews 

We purchased the DSR Heat Retention Radiators a few weeks ago, and we are delighted with them. The customer service from EHC was brilliant. They also recommended we contact Paul to quote and install.

Paul and Neil did a great job installing all the heaters and setting up the app. We would definitely use them for future work and recommend them.

The boiler order from Screfix arrived direct from EHC on a broken pallet. When we took the boiler out of the box it was damaged. The damage was reported back to EHC direct but they refused to accept responsibility for the damage and refused to give a refund for the damaged boiler or accept a return. Be very careful with this company because they do not take any responsibility if something goes wrong!

Contacted company prior to placing order and was advised of delivery and delivery was made exactly as advised.

Great products used over 3 years now. Very reliable and unbeatable customer support.

For the last 12 years I have been running a Fusion E10 Electric combi boiler and had next to no issues . Just recently I needed the first of any replacement parts as to be expected and the excellent Service from John and the team in the technical department is an absolute credit to the company. Helpful is an understatement and I would recommend this company and its products to anyone in the market for any type of electric heating system. Paul from Anglesey North Wales

Easy to choose the right radiator. Fast delivery. Easy to fit and has turned a small, very cold, downstairs toilet/cupboard/hallway extension into a toasty space.

My Fusion E10 boiler needed a replacement for it's Sunvic controller so when I phoned up EHC one of the older technicians Knew what is a compatible one.
So,I ordered it and it arrived two days later,
great service,all I've got to do now is fit it!
Long live the old and experienced,where would we be without them.

Excellent service from John in the technical support team to help resolve an issue, and very quick dispatch of a replacement part for minimum time without a working boiler. Thank you.

I called customer support for some advice and a technical expert named Rob talked me through what I needed to know. He was professional and explained everything in simplistic terms so could understand exactly how the system worked, offering some great advice! Thanks again.

The spare part item ordered from the website arrived without the leads as shown in the spare part picture on the website.

UPDATE. Spoke with EHC and all sorted. They understood the issue and were most helpful to sort this out.

great information regarding this product.
Answered the phone promptly and called me back.
Emailed me after job regarding ongoing works needed.
thanks- great seervice

Great electric boilers and exceptional customer service, in fact probably the best ever. John Web from the technical department is amazing and knows his products inside out.
If you’re experiencing any technical issues with your product, call EHC, press 2 and ask for amazing John 😀

Easy to use website and really fast delivery. I already knew we wanted heat retention electric radiators and EHC offered a great range if sizes and gave an easy to use guide to gel you calculate the right size heater for your rooms. We also bought the DSR unit which allows you to control the heating from your mobile or ipad which is do easy to use. You can monitor the temperature in individual rooms and programme the radiators accordingly. The radiators look great were easy to install and cost a fraction to run compared to the old electric heaters that were in the house when we moved in. They also retain the heat fir over an hour after after they switch off do our house is never cold now

Prompt delivery of item ordered and great help and advice from staff I talked to. Thanks for everything.

Good product
Super fast service
Great technical advice
Can’t fault this company without a doubt will use again

Extremely helpful. We had to exchange a part and the chap couldn't have been more helpful.

Good Customer Experience.

Ordered on a Sunday, received a call Monday after a quick online query at the time of placing the order and received promptly on Tuesday!

Easy online ordering, pleasant Customer Assistance over the phone and everything received as expected.

Perfect!

I used the company on recommendation of a friend. Went on line and made my order am before the end of day had an email asking would I be in on a specific day and giving me other options. From order to delivery 3 days. Very happy with the company and the product, does exactly what it says on the web sight.