The Electric Heating Company Ltd Reviews 

From the advice I was given over the phone to the online ordering and the delivery all were excellent. This was our 4th electric radiator from EHC and we are very pleased with them.

Very helpful on the phone to talk through repair issue on a radiator and ensure the correct part was ordered.

Very helpful and knowledgeable technical team. Fault diagnosis over the phone was spot on. Parts ordered were delivered promptly. Great to be able to speak to a real person so effortlessly and who have in Depth technical knowledge. Very happy.

I had no hot water and spoke to the lovely John who not only worked out what the problem was, but also gave me contact details for a local engineer who could help. The result, heating is fixed in hours rather than days!

Without giving my age, this is the sort of service/help that I used to be lucky enough to receive many years ago.

Fantastic customer service, very helpful, knowledgeable, and cheerful, technicians, who were a pleasure to deal with. The sort of customer service you want but rarely get!

Can't praise them highly enough!

If I have any future issues, I am reassured that I can call knowing that I will receive the best customer care.

Thank you EHC

Caron Moss

Wanted to acknowledge and express my appreciation of the excellent service I recently received from EHC, in particular from John in the technical department. Had a problem with my 15 year old Fusion E10 boiler which proved difficult to track down, not least because of my limited time availability to spend on it. However, over the course of some 29 calls (around an hour and a half in total), by process of elimination it got resolved. Each call was either answered or responded to within a couple of minutes (unheard of these days) and dealt with by John knowledgeably, with clear and precise instructions and a fair smattering of humour. I can't think of any other occasion when I've experienced such a high level of technical support, and would certainly recommend EHC to any potential customers to whom this is important

I contacted John who was very helpful in assisting with a replacement electric controller for my Eco-save radiator

Had the radiator a week now and couldn't be easier to operate and the additional WiFi option was worth every penny. Great to be able to get the room warm whilst I'm on the way home, so I can get straight in to a room at the perfect temperature.
Outstanding service from sales, delivery to the technical team getting me up and running.
Well done EHC, you're showing other companies how it should be done.

Excellent service, high knowledge of products and fault finding experience

I installed my Fusion 9kw boiler in 2007.
It has performed perfectly for 16 years.
However when I switched it on this winter I found that the pump was running constantly.
I couldn’t for the life of me remember if this had always been the case so left it for a week or two.
I fired off an email to EHC asking about the pump and received a reply straight away from John saying to stand in front of boiler and ring him.
I did this and within 3 minutes he had instructed me how to reset the boiler to factory settings.
Now it’s working perfectly again.
Great service from a great company and nothing is too much trouble to John ( Webb ) their main engineer who knows their products inside out.
Very happy with service from EHC.

My boiler was installed in 2008 and it is still going strong!
The customer support is exemplary, they answer the phone quickly, you get through to John Webb or one of the other experts, who know the product 'inside out' they patiently listen to me, identify the issue and resolve the problem.
It is actually a pleasure dealing with them!
Bill from London

Very good service. Would definitely use them again.

My second issue and dealing with EHC customer service and as before it’s a second to none company! Well done and thanks.

So helpful, thoroughly recommend them.

New PCB board, 2 contactors constant clunk from a very loud contactor.
And it's broken again, they refuse my electrician costs, and refuse to send an engineer out.
Sticking to gas
Having read your partly false reply, I've never refused help, you clearly stated that the faulty items returned would be tested, and if non faulty? you will charge me parts and time. You refuse to pay for the electricians time, who has now attended 4 times within a year, your patronising tone and manner is unacceptable. All power to EHC boiler is off as I fear it may catch fire 🔥
I await your engineer as I yet again have no hot water or heating.

Perfect service! I ordered a power board as water leaking blew the existing one off. It was closed for holidays but on the day of opening, i called to confirm i got the right part. There was no waiting and they helped me right away and i had the part the next day in perfect timing with the weather getting colder and with a broken boiler is not as easy or cheap to heat the house.

Good contactable customer help. I called twice and got a human within seconds who advised me correctly. Order arrive within 48 hours. Product was not stocked anywhere else.

I am using EHC for many years and standard of service is always excellent.

I recently up graded my heating & hot water system. One gas boiler does the main radiators but i chose to use an electric boiler to heat the hot water and underfloor heating circuits, i have to say the electric boiler works superbly. I have been very pleased with the ease of installation and use. I am a heating engineer, so i should know! I have a 9kw slim jim.

Great customer service, very helpful getting us the correct part on a boiler break down. Will definitely be using EHC in the future, cheers Henry.